Social Media Expert & Customer Service Professional

Available

Since I have the un paralleled skills and experience, the right attitude towards my work, my working environment and I am efficient in all I do.

Serial No: 119719

Skills keywords: communication, customer services, performance management, problem solving, result oriented

List Of Qualifications & Related Skills:

- Bachelor of Science in Secondary Education Major in English
- over 10 years in Call center industry/BPO
- Proficient in MS Office
- Proficient in Zendesk

Interests & Hobbies:

- reporting
- vlogging
- into volunteering and helping charities

Previous Employment Details:

KARATBARS INTERNATION GMBH - DUBAI UAE
- handle inquiries through calls, email and chat
- handle the KYC for both personal and business account
- handle the red tagged accounts, such as fraud, multiple issue account and death cases

MAWALANA RESTAURANT - DUBAI UAE
- act as Talent Acquisition Officer
- administrative task, staffing and employees needs in person
- implements marketing strategy, research products and prices and
- conduct the weekly inventory in all department

VXI GLOBAL HOLDINGS BV- PHILIPPINES
- responsible for agents adherence, such as attendance, call handling, and other disputes
- coach the agent\'s behavior using tactics such as call listening, roleplay or side by side coaching
- take the supervisory call once agent cannot resolve the issue

Current location: Dubai, United Arab Emirates - View on map

Nationality: Filipino

Preferred Sector of Employment: customer service, General Management, Sales

Spoken languages: english, spanish, Tagalog

Location I am interested in working: Anywhere

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Social Media Expert & Customer Service Professional

List Of Qualifications & Related Skills:

Interests & Hobbies:

Previous Employment Details:

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