Social Media Expert & Customer Service Professional

I am currently available for work
" Since I have the un paralleled skills and experience, the right attitude towards my work, my working environment and I am efficient in all I do. "
Serial No: 119719

Skills keywords: communication, customer services, performance management, problem solving, result oriented
List Of Qualifications:

- Bachelor of Science in Secondary Education Major in English
- over 10 years in Call center industry/BPO
- Proficient in MS Office
- Proficient in Zendesk

Previous Employment Details:

KARATBARS INTERNATION GMBH - DUBAI UAE
- handle inquiries through calls, email and chat
- handle the KYC for both personal and business account
- handle the red tagged accounts, such as fraud, multiple issue account and death cases

MAWALANA RESTAURANT - DUBAI UAE
- act as Talent Acquisition Officer
- administrative task, staffing and employees needs in person
- implements marketing strategy, research products and prices and
- conduct the weekly inventory in all department

VXI GLOBAL HOLDINGS BV- PHILIPPINES
- responsible for agents adherence, such as attendance, call handling, and other disputes
- coach the agent's behavior using tactics such as call listening, roleplay or side by side coaching
- take the supervisory call once agent cannot resolve the issue

Current location: Dubai, United Arab Emirates - View on map
Nationality: Filipino
Preferred Sector of Employment:  customer service, General Management, Sales
Spoken languages: english, spanish, Tagalog
Location I am interested in working: Anywhere