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Service Delivery Head seeking employment

I am currently available for work
Serial No: 55416
(08/02/1978, male)
List top 5 skills: operations, project management, service delivery management
Qualifications and Skills:

Senior professional with around 17 years of expertise in blending creative insight and sharp planning skills for strategizing marketing activities, optimizing sales operations and improving service quality to achieve top and bottom-line results in multiple industry verticals. Excel in combining big-picture thinking with rigorous execution to augment business, expand start-up divisions/projects, handle turnarounds and drive long-term growth of leading companies.

» Project Management Professional (PMP®)
» Agile Certified Practitioner (ACP®)
» Senior Management Program from IIM Calcutta
» Certification in ITIL V3 Foundation

Previous Employment Details:

Senior Manager (Head – Training Solutions), India Operations @ CAE (Mar'11 to Jun'14)
» Achieved 102% Revenue Growth in FY12/13 (YoY).
» Displayed excellence in attaining headcount growth from 42 to 72 in 1-year.
» Achieved business plan targets and secured Best Manager award for Business Excellence for Fiscal year 2012.
» Achieved 42% cost reduction and 40% efficiency in terms of cycle time reduction for CBT development.
» Accomplished 15% cost savings by overhauling the Operating Model for Training Design & Development.
» Hold credentials for saving 19% EAC for Courseware projects in FY13

Senior Project Manager @ IBM (Nov'08 to Mar'11)
» Successfully delivered Education / Training Development projects within time, budget and quality.
» Established program structure for projects.
» Meticulous in ensuring to meet fiscal year business plan targets: Billing, Operations cost.
» Proved instrumental in meeting business plan targets and customer expectations.
» Strengthened customer and stakeholder relationships. Ensured expectations are met in a positive way.
» Ensured that project procedures are in place to meet the quality characteristics.

Senior ID Manager  SUN Microsystems (May'07 to Jul'08)
» Ensured India team as a key contributor in SLS – D&D. Structured the team in conjunction with other teams in US and Canada.
» Hold merit of introducing a formal mentorship program for all members in the team.
» Displayed excellence in strategising and providing a cost-effective training.
» Introduced comprehensive QA mechanisms in terms of Alpha and Beta reviews of all training documentation and ensured a high quality learner satisfaction score.
» Supported internal and external Sun customers.
» Sourced vendor strategies, developed business, exceeded profitability goals and achieved increased revenues and market share.
» Promoted high calibre team environment and worked towards bringing out best possible results.

Current location: 

Karnataka, India - View on map

Nationality: 

India

Preferred Sector of Employment: 

General Management, education and training, IT and Technology

Spoken languages: 

english

Locations I am interested in working:

Anywhere