Senior IT Executive

Previous Employment Details:

MAGNAQUEST SOLUTIONS | Abu Dhabi, UAE MAY 2015 – PRESENT
Global Software Solution Provider / enterprise solutions, Identity & Access Management, Subscription Lifecycle Management and CRM / 400+ employees / 4 countries
Senior Manager – Operations and Projects (Delivery Management)

Recruited to bring extensive operation and projects management expertise to a multiple corporate opportunities, Directed country operations and relationship management with several governmental entities, managed solutions implementation and customer requirements, performed team lead, supervisory role by planning and managing solution development projects on a day-to-day basis
 Engaged to deliver a multifaceted central integration toolkit on a tight timescale across a federal government services (Emirates Identity Authority (EIDA)) for multiple consumers sectors (federal, local, private).
• Head top-performing teams of 11 members to drive all phases of the development process of Emirates ID card toolkit project, toolkit designed to supports various Desktop / Mobile application architectures (Windows, Linux, Mac, Android and iOS), development environments and programming languages (C/C++, Objective C, Swift, J2SE, J2EE, .NET, Perl and Python).
• Successfully delivering project’s phases – on schedule and budget
 Directing the implementation of enterprise Single Sign-On, Digital Signing, Access and Identity Management platform using Emirates ID cards
 Guided solution testing follows a methodical approach, coordinated with all relevant parties
 Administrated project reports regarding progress, risks, resource and change management
 Defined technical requirements and document plans for project lifecycle deployment including the scheduling of project deliverables, budgets and timelines


ENTITY GROUP | Abu Dhabi, UAE MAY 2014 – APR 2015
UK-based Information Management Consultancy and Digital Transformation expert / 90+ global customers / 15+ countries
Data Management Consultant - Abu Dhabi Government Data Management Programme

Participated as a subject matter expert in a consultancy service project for establishing a high-profile data management programme for Abu Dhabi Government, managed by Abu Dhabi System & Information Centre (ADSIC) with scope of development DM policies, standards, and 5-year programme master plan aligned with Abu Dhabi’s e-government strategy and priorities

• Conducted a baseline/maturity assessment of existing Data Management practices (Current State) across 16 selected government’s entities in Abu Dhabi Emirate
• Identified and analyzed 7-relevant international data management best practices to provide high quality deliverable and attain strategic goals of Abu Dhabi
• Involved in development of target state roadmap and derived design implications for Data Management Programme with 13 Data Management Domains covering: data governance, integration, metadata management, data security, data quality, business intelligence (BI), reporting, data storage, master and reference data management, document management, analytics and open data
• Participated in development of high-level Data Management policy and standards for Abu Dhabi Government
• Instrumental in developing a proposed Data Architecture, Government’s metadata management, database analysis, data modeling, master & reference data management and data profile-capturing analysis sheets
• Performed a QA/QC for Arabic-translated version of Data Management Policy and Standards
• Participated in developing 5-years programme master plan including governance, management structure, roles, RACI, KPIs and balanced scorecards, Change Management Process, proposed time line and tasks, budget requirements, risks, and communication model
• Delivered a Data Catalogue Guide to populate, access and maintain government’s entities’ metadata including validation regular expression and reference data

MINISTRY OF INTERIOR - G.D. E-SERVICES & TELECOM | Abu Dhabi, UAE OCT 2007 – OCT 2013

Senior ICT Advisor


Engaged as cross-functional technical advisor with CIO-level responsibilities in overseeing an IT organization of 150+ IT professionals with delegated responsibilities of Strategic Programme/Projects Management, achieved success in auditing, strategy and planning, IT governance, risk and compliance, service management, leadership, budgeting, IT Architecture, and vendor management

• Recommend and oversaw annual budgeting and project funds, coordinate subsequent approvals, tracks expenditure and ensures adherence to the budget
• Developed 14+ technical RFP/RFQs, guided and approved 28 RFPs
• Performed technical/techno-commercial evaluation of 118 related ICT bids/proposals, work with procurement in bid negotiation and recommend winning bids for $87M total budgets
• Negotiated and technically verified 10 contracts worth up to $44M budgets
• Recommended strategic directions and coordinated the ongoing implementation and review of the MOI-ICT strategy/master plan (2010-2013 & 2014-2016)
• Spearheaded implementation of BI, Exchange Server, Correspondence & DMS, Content Management, Cloud Computing, Service Desk and QMS, Oracle SOA including hardware, software and training
• Actively engaged in 97 steering, supreme, technical, operational, and tactical committees within ICT and ministry levels, coordinated with Ministerial ICT Directorial and C-level executives to establish technology strategy
• Oversaw technological infrastructure, lead ICT teams within IT governance, operation, policies and standards, data center, project deliveries, support and services, infrastructure, software development, enterprise architecture, process reengineering and data management
• Assessed the proposed ICT projects/initiatives and developed list of achievable programme (Portfolio) of proposed IT projects incorporating resource, time, and budget constraints and other risks with guidance of ICT Management and IT Steering Committee
• Oversaw ICT vendors’ performance with regards to operation and maintenance, measure performance upon contract/SLA/OLA, review complaints, and recommend vendor action plans
• Conducted and managed activities of defining , planning, and scoping of Enterprise Architecture, Master Data Management initiatives
• Performed risk assessment, developed risk response plan and major revision of technology platforms, Business Process Management/Re-engineering, coordinated activities of IT governance, risk and compliance (GRC)
• Performed technical, operational and compliance audits for IT projects, evaluate internal/ external solutions and service providers
• Develop tactical plans for efficiency enhancements, cost reduction, new services enablement and competitive advantage empowerment through IT solutions

IT Programme/Projects Manager

Delegated responsibility of managing 8 strategic IT/Business transformation Programme/Projects with $45M total budgets:

• UAE’s e-Passport Personalization & Issuance Programme (turn-key solution), 47 Months, $35M
• MOI’s e-Services for Naturalization & Residency Sector Project, 24 Months, $5.4M
• MOI’s Unified Database (UDB) Technical Environment Re-engineering consultancy project, 14 Months, $3.5M
• MOI’s Web-Portal Development project (www.moi.gov.ae), 7 Months, $70K
• BMC Service Desk System Implementation integrated with Nexthink Desktop Monitoring Tool, 7 Months, $600K
• Implementation of MOI’s Webmail Exchange System (MS Exchange 2010) project, 3 Months, $80K
• Development and deployment of MOI’s Intellectual Portal Project using Content Management System, 8 Months, $120K
• MOI’s strategic initiative for IT governance program comprising 4 major projects: Enterprise Architecture, Master data Management, Data Governance and Service Oriented Architecture (SOA) consultancy project

FEDERAL ELECTRICITY AND WATER AUTHORITY | Dubai, UAE MAR 2005 – OCT 2007

Chief Information Officer (2006-2007)
• Developed IT master plan and setup strategic direction, ensured that strategy is translated into annual operational business plans and objectives for IT department and that performance is monitored and managed to ensure continuous improvement
• Provided support and direction to IT functions on risks, controls and compliance matters relating to the design, development and management of technology and IT including IT general controls (operations, maintenance, change management and back-up and recovery), IT security, IT asset management, application configuration, reporting and access and special projects
• Oversaw ICT vendors’ performance with regards to operation and maintenance, measure performance vs. SLAs, review complaints, and recommend vendor action plans
• Define, implement and deliver IT service level agreements(SLA)

Principle IT Consultant (2005-2006)

• Provided consultancy services and business process revision for 8 Oracle-based ERP functional modules based on numerous application architectures over heterogeneous networking connectivity
• Analyzed and improved business processes, GUI and Oracle database designs for ERP functional software modules and electronic services
• Managed requirements gathering, design and development, risk management, software quality and commercial off-the-shelf software implementation with suggested changes/improvements
• Assessed all improved ERP functionalities and performed functional testing and end user acceptance
• Analyzed and documented: AS-IS, TO-BE requirements, gap analysis, implementation requirements and enhancement roadmap (350 pages)
• Successfully achieved 40% saving in planned annual budget through developing the licensing strategy for Oracle products and other software tools and systems
• Consolidated integration models and coordinated connectivity requirements with various government entities, private sector, and banks
• Introduced audit concepts to identify business and IT processes, risks and controls
• Effectively controlled and managed IT requirements and implementation procedures for software solutions, including IT infrastructure and tools assessments
• Instrumental in design & development of the new authority’s data center and IT department operation site in Ajman
• Enhanced electronic customer services: dynamic web-services gateway and interactive voice response system (IVR), Assess and unify the two implemented document management systems (ArabDox & Saperion Tims) for all software functional modules

Earlier Held Positions/ Freelance
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 Technical Consultant & Faculty Member: UAE UNIVERSITY | AlAin, UAE SEP 2000 – FEB 2005

 Technical Manager: ASAD BABIL GENERAL TRADING | Dubai, UAE DEC 1996 – AUG 2000

 IT Manager: AL ASHHAB GENERAL TRADING | Baghdad, Iraq AUG 1995 – NOV 1996

 IT Specialist and Programmer | Baghdad, Iraq AUG 1992 – FEB 1995

 Freelance IT Consultant: MINISTRY OF INDUSTRY | Baghdad, Iraq MAR 2009 – DEC 2012

Contracted to prepare (3) public tender documents (RFPs) for “correspondence, and archiving management system solution”, Rehabilitation of SCIS’s tier-III Data Center including technical infrastructure, civil and electro-mechanical work. Consulted with assessment of submitted technical and financial proposals for released public tenders