Bachelor Of Arts - B.A, University of the Punjab, Pakistan
High School, His Highness Shaikh Rashid Al Maktoum Pakistani School, Dubai UAE
EMIRATES NBD (2013–2016)
Sales & Services Officer
Achieved the sales in diversified products (Auto loans, Personal loans and Credit cards)
Maintaining relationships with existing customers to introduce new products by calling or visit if necessary.
Establish and maintain business relations and generate new business.
Ensure high level of consumer satisfaction by building and maintaining good relationship with potential customers.
Analyzed loan applications of different applicants and approved or denied them, all in consultation with superiors.
Verifying the documents and submitting with 100% success ratio
Initiate and close deals.
Call Center Representative
Greet clients over the phone and inquire into their purpose of calling.
Listen carefully to clients and make notes of information both mentally and actually.
Ask questions to determine nature of problem or query.
Provide clients with information asked for.
Verify clients by asking predefined date of birth, name and passcode questions.
Provide clients with information once verification has been established.
Executed financial transactions according to bank policies and procedures.
Assist clients through online and phone banking problems.
Resolved escalation calls in which customer was asking for supervisor.
Provide clients with information on account status and check / instrument clearance.
Training and monitoring new joiners.
AL MANARAH SERVICES
Sales & Customer Service Representative (2011–2013)
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
Listen attentively to caller needs to ensure a positive customer experience.
Access electronic and paper cataloging systems to look up product information and availability.
Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
Excel within a service-oriented company, demonstrating a talent for communicating
Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.
ROYAL BANK OF SCOTLAND (RBS)
Abu Dhabi Commercial Bank (Account Opening Department)
Data Entry Executive (2008–2010)
To ensure all required docs are available prior to opening account.
Opening accounts for companies, individual salary applications for Current A/C, Saving A/C & Staff A/C, Lifestyle A/C and Prestigious account for international and VIP clients.
Scanning of signatures for the designated accounts and access for the accounts.
A/C closures and terminations of files for the respective clients/firms.
Sending files and documents, maintaining records off all documents and retrieving documents and files from ware house (info fort)
Removing the Liens from the accounts, freezing and creating a dummy A/C.
Handling cheque book requests and verification of client’s signature.
GHANTOOT BUILDING CONTRACTING EST
Receptionist cum Office Assistant (2006–2007)
Answers telephone and greet visitors giving general information in response to inquiries; delivers oral and written messages to unit members.
Files correspondence, memorandum, reports and other materials alphabetically, numerically or by other prescribed method.
Processes documents or forms according to instructions.
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