Sales Officer with 7 years UAE experience

I am currently available for work
Serial No: 63300
(06/28/1987, male)
Skills keywords: sales and service
List Of Qualifications:

 Bachelor Of Arts - B.A, University of the Punjab, Pakistan
 High School, His Highness Shaikh Rashid Al Maktoum Pakistani School, Dubai UAE

Previous Employment Details:

EMIRATES NBD (2013–2016)
Sales & Services Officer
 Achieved the sales in diversified products (Auto loans, Personal loans and Credit cards)
 Maintaining relationships with existing customers to introduce new products by calling or visit if necessary.
 Establish and maintain business relations and generate new business.
 Ensure high level of consumer satisfaction by building and maintaining good relationship with potential customers.
 Analyzed loan applications of different applicants and approved or denied them, all in consultation with superiors.
 Verifying the documents and submitting with 100% success ratio
 Initiate and close deals.

Call Center Representative
 Greet clients over the phone and inquire into their purpose of calling.
 Listen carefully to clients and make notes of information both mentally and actually.
 Ask questions to determine nature of problem or query.
 Provide clients with information asked for.
 Verify clients by asking predefined date of birth, name and passcode questions.
 Provide clients with information once verification has been established.
 Executed financial transactions according to bank policies and procedures.
 Assist clients through online and phone banking problems.
 Resolved escalation calls in which customer was asking for supervisor.
 Provide clients with information on account status and check / instrument clearance.
 Training and monitoring new joiners.

Sales & Customer Service Representative (2011–2013)
 Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
 Listen attentively to caller needs to ensure a positive customer experience.
 Access electronic and paper cataloging systems to look up product information and availability.
 Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
 Excel within a service-oriented company, demonstrating a talent for communicating
 Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.

Abu Dhabi Commercial Bank (Account Opening Department)
Data Entry Executive (2008–2010)
 To ensure all required docs are available prior to opening account.
 Opening accounts for companies, individual salary applications for Current A/C, Saving A/C & Staff A/C, Lifestyle A/C and Prestigious account for international and VIP clients.
 Scanning of signatures for the designated accounts and access for the accounts.
 A/C closures and terminations of files for the respective clients/firms.
 Sending files and documents, maintaining records off all documents and retrieving documents and files from ware house (info fort)
 Removing the Liens from the accounts, freezing and creating a dummy A/C.
 Handling cheque book requests and verification of client’s signature.

Receptionist cum Office Assistant (2006–2007)
 Answers telephone and greet visitors giving general information in response to inquiries; delivers oral and written messages to unit members.
 Files correspondence, memorandum, reports and other materials alphabetically, numerically or by other prescribed method.
 Processes documents or forms according to instructions.

Current location: Dubai, United Arab Emirates - View on map
Nationality: Pakistani
Preferred Sector of Employment:  Banking Insurance and Financial Services
Spoken languages: Arabic, english, Urdu
Location I am interested in working: Anywhere