Experienced Retail Store Manager with a demonstrated history of working in the retail industry. Skilled in Store Operations, Customer Service, Inventory Management, Time Management, Team Leadership, Merchandising and Assortment. Strong sales professional with a Master’s degree focused in Retail Business Management from Claire Field University.
Retail Store Management/Operations
Supply Chain Management
Budgeting & Cost Controls
Merchandising, Planning & Assortment
Sale & Distribution/ Seasonal Sales
Hotel Management & Hospitality
EDUCATION & QUALIFICATION
(2013-2017) MBA (Retail Business Management)
Claire-field University, USA.
(2013-2015) M.A in Political Science. (University of the Punjab)
(2011-2012) Advance PGD in Strategic Management and Leadership (TFT Academy), London.
Language English – Urdu – Arabic – Punjabi – Hindi
Sales & Marketing Manager, Anwaar Corporation Rice Mill. (Dec 2019- March 2020)
Lahore & Kasur Region.
As Head of Sales & Marketing, Established the sales department for Lahore and Kasur region and introduce company products in a local market also established business with commercial consumers of company products (Rice brands).
Develop and implement sales and marketing strategies and initiatives.
Develop sales channels selling into dealer market, special retail markets and commercial consumer market. Provide management and leadership expertise to coordinate sales efforts.
Ensure sales representatives perform as per expectations and attain sales targets.
Deputy Store Manager, Danube Co. Hypermarkets. (Sep 2016- Nov 2019)
Asir Region, Jazan.
As Deputy Store Manager, integral to making sure the store has a passionate, productive team and customers that keep coming back.
Support the Store Manager in leading a team of up to 200+ people, working alongside with team-members to ensure they’re motivated to complete their daily tasks
Maintain exceptional standards of customer service, making sure everyone who visits store has access to the highest-quality, freshest products
Take responsibility for ensuring everyone goes the extra mile to hit targets and deliver the best results
Take responsibility for running the store in the Store Managers absence, day to day activities of store and ensure plan ahead to keep store running as efficiently as possible.
End to end Retail management handling buying, merchandising, customer satisfaction as well as P&L.
Implement the Health Living Department in the company.
Gourmet Foods (Sep 2013- Aug 2016) (3 Years)
Lahore Zone 1-3 & 5, Metro Bus Tuck Shops (Head of the Territory)
Territory Sales Manager (Aug 2014 – Aug 2016)
Training & Development Specialist (Sep 2013 – July 2014)
Reporting to the DGM Operations and supervising over 100reportees
Responsible for the operations of 22 Convenience Stores in Lahore Zone 2 with monthly sales of PRs. 215 million with annual turnover of PRs. 2.5 billion.
Successfully started the metro (Grab & GO) project of 58 bakery cafés at all metro stations.
Started staff training and development on 100+ Gourmet Stores and 58 Metro tuck shops.
Reduced personal cost from 8% to 6% in a year without reducing working efficiencies.
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