Retail Manager

LOUIS VUITTON, (Harrods) Knightsbridge, London Sept 2011 – Present - Concession Manager.

• Working in a fast paced and constantly changing environment.
• Managing a   team of 8 staff across a £5,000 000 turnover store.
• Performance managing the team to ensure retail targets and Business growth is achieved.
• Leading and managing a high performance concession team, driving productivity and building a mature client book.
• Build strong client relationships in order to identify product requirements, up-sell, and ensure repeat business.
• In charge of CRM
• Managing Budget, Stock and Profit, Recruitment, Payroll, and Visual Merchandising
• Ensure excellent brand standards are always maintained across VM, staff grooming, and merchandising.
• Responsible for carrying out the Individual Development Plan of the team.
• In charge of the Weekly and Monthly Store Report to the Head office.
• Achievements: -In the last 5 months UPT increased from 0, 99 to 2, 8.
• For 6 months consecutive our Menswear Store in Harrods it’s been the #1 in the UK and Scandinavia for adding Clients to our Mature Database.
• Awarded as the Employee of the Year, due to my commitment at work and the excellent performance that I’ve provided in 2011 by developing my team.
• Ambassador of the brand in the new project “LV on Stage”.

• Assist the Store Manager to lead, motivate and develop a team of 2 Sales Supervisors, 1 Stock Controller and 6 Sales Consultants.
• Conducting and organizing the “Jet Set Training Induction” for the team of the two stores in London.  Covering Product Knowledge (The Michael Kors Icon Pieces, How to look after the garments, The MK Collection), Customer Service (including the Selling Ceremony), Presenting the Designer and the Brand, and conducting role plays regarding Customer’s Shopping Experience.
• Ensuring KPI’s and budgets are achieved
• Managing the CRM department and developing strong customer relationships
• Creating a high level of energy in the store, motivating the team
• Organize Staff’s Rota, Holiday planner for the year, as well as keeping constant communication with Head Office and the VM team in USA.

• Responsible for 15 Sales Associates in a £5 million turnover store.
• Maintaining an effective level of communication with staff and clients regarding product knowledge and company standards. Delivering Product Knowledge Training covering the Craftsmanship of the products, Key Sale Points, and how to create a desire for them.
• Monitor departmental sales targets and progress.  Ensuring that Individual and Store target were achieved.
• Establishing and promoting customer loyalty and developing mature Client Books.
• Creating and maintaining an environment in the store conducive to generating sales and high energy amongst the team.
• Working close with the Visual Merchandising Team to ensure that all the VM Directives are accurate followed.
• Carrying out when closing the store, the Nightly Report with the Figures for the Day and providing some feedback about the foot floor, type of customers or any particular incident during the day.
• Attending to” Shoes”,” Watches”, and “Eyewear” Training at the Head Office. Also visiting to the Asniere in Paris, for Product Training, where the Handbags and SLG’s are made by the artisans.
• Achievement: - Massive increasing of the Conversion Rate from 5% to 8% during the months that I was coaching the team and delivering personal session’s training.

• Managing, developing and leading a team of 12 across a £ 5 million turnover store.
• Driving KPI’s – Exceeding our Department’s target in 2009 by 23% compared with 2008.
• Dedicated trainer across product knowledge, maximizing productivity, selling skills and customer service skills
• Using visual merchandising skills to enhance the department
• Experienced in Made to Measure Service; taking the customer’s measurements for Armani Collezioni.
• Delivering the Branch Manager Report and the staff’s rota.
• Conducting Trainer for new beginners regarding Alterations and Tailoring. Also been in charge of the Suiting Department’s Development, by delivering individual training about the Selling Suit’s Ceremony and how to complete outfits.
• Achievements: - In 2009, we managed to exceed by 50% the target of the Suiting Department.
• Been assigned to conduct Customer Service (Step of Selling) and Product Knowledge (Suiting Department) Training in other Emporio Armani store in London.