Relationship Manager Seeking work in UK

PROFESSIONAL SUMMARY:
 WORK EXPERIENCE:
 National Bank Of Oman :
 Designation : Relationship Manager / Business Development
 Period : Mar 2015 Till Present
 Working as a part of Business Development Team with National Bank of Oman ,
Promoting Sales and Marketing Retail Services for the Bank. As well working on the
Forecasting and Analytical Section of our Services and After Sales Services for retail
service / investment banking and Insurance . Dealing with Premier Customer for banking
Related Services . And Building Customer Relations between customer and the Bank.
leading a Team Of 25 Associates who provides customer service , After Sales Service
and up Sell the Retail Service to Our Premier Customers.
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 WORK EXPERIENCE:
 AGILENT TECHNOLOGIES INTERNATIONAL Pvt.Ltd.
o Designation : I C A Expert in Business Development and After Sale
Service / Customer Service.
o Period : January 2007 up to Nov 2014
o Worked at Agilent Technologies International Pvt. Ltd., as I CA Expert in the
department of Chain Management and After Sales Services and Marketing,
Manage by tracking, investigating, and reporting sales information. My analytical
skills and projects and the subsequent results gave me ample of opportunities to
gain the trust of stockholders in my organization leading to transition of 13
different projects from EMEA countries successful team-building, process
engineering and the resultant stabilization with an effective SOP in place with
different Six Sigma projects. Presently working on Email Process for the
European Customer Field, Engineers, and Partners through mails. My success is
purely attributed alongside my adherence to professional ethics and the core
values of my company.
 Duties and Responsibilities:
 Planning, directing, and managing designated projects.
 Knowledge in Oracle. Seibel SAP and KANA.
 Interaction with Customers, Field Engineers and business partners.
 Maintains promotional database by inputting invoice and bill-back data.
 Updates managers by consolidating, analyzing, and forwarding daily
 Action summaries.
 Resolves order and inventory problems by investigating data and history
 Identifying alternate means for filling orders, notifying managers and
Customers.
 Resolves promotional allowance, rebate, and pricing discrepancies by
 Researching promotion details and regular and special prices.
 Provides product, promotions and pricing information by clarifying customer request
selecting appropriate.
 Tracks sales expenses by tracking, consolidating, analyzing and summarizing expenses;
forwarding for reimbursement.
 Accomplishes department and organization mission by completing related results as
needed.
 Maintains customer database by inputting customer profile and updates preparing and
distributing monthly reports.
 Prepares sales presentations by compiling data, developing presentation formats and
materials.
 Ordering parts from Germany and UK warehouse to be shipped at customer site.
 Attend weekly review meetings with CCC Managers throughput Europe.
 To ensure the objectives were accomplished in accordance with outlined
Priorities.
 Analyzing results of results of operations to discover more efficient ways to
Utilize resources.
 Coordinating the successful simultaneous development of several projects.
 Process Mapping, documents and preparing metrics.
 Delegating responsibilities and designed time schedules.
 Reviewing projects status reports during each operational phase.
 Preparing weekly project status reports for managements.
 Designing and drafting BCP (Business Continuity Plan) for the process
Upon stabilization.
 WORK EXPERIENCE
 VERTX India Pvt Ltd .
o Destination : Team leader In Sales
o Period : April 2005 to December 2006
 Duties and Responsibilities:
 Delivery of sales, service level components, quality and productivity
Targets and indicators.
 Ownership and problem resolution.
 Call monitoring, coaching and feedback, responsible for delivery of the
Defined customer experience in every call.
 Training and development of staff.
 Motivation, leadership for team and developing future leaders.
 Compiling reports on team’s performance and customer feedback.
 WORK EXPERIENCE:
 CONVERGES INDIA SERVICES
o Designation : Sr. Executive Team Trainer
o Period : February 2002– March 2005
 Duties and Responsibilities:
 Customer Care Executive in US based and trained new batch Sales Process.
 TECHNICAL

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India

Banking Insurance and Financial Services, Marketing, customer service

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