History of analyzing business and technical processes in order to formulate, develop, and modify business information processing systems and advocate for resources when necessary. Experienced in group management and operations oversight with two years in progressive roles in the U.S. Government. I am proficient in applying qualitative and quantitative analysis driving continual effectiveness of operational programs.
My skills are: Program Management, Microsoft Office Suite (SharePoint, InfoPath, Excel), Oral and Written Communication, Data Analysis and Research, Relationship Management and Negotiations, and Employee Training and Development.
I've been personally charged with financial responsibility up
to $200,000 per operation (averaging 7 operations per week and coordinated over 700 in the last fiscal year). I increased production of the U.S. Marshals Service extradition/deportation operations by 16% within one year. I have experience training and possess a 10-year proven customer service and community oriented track record. I am a highly motivated and adaptable person - I was promoted within the first 8 months of employment in U.S. Marshals Service. Lastly, I possess the knowledge and drive to developed new employee guidebooks and operational procedures.
While at the Marshals Service, I managed international extraditions and deportations of violent fugitives. I provided executive assistance, office management, and program support to improve the agency's overall development and inefficiencies. Previously, I oversaw the safety of large diverse populations while managing subordinates, and conducted criminal investigations.
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