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Operations, HR, Marketing & Sales Manager

I am currently available for work
Serial No: 4059
(22/08/1988, male)
List top 5 skills: exranet management, marketing, operations
Current location: 

United Kingdom - View on map

HR Manager  - 2011 October- 2012 Sep - Ebyte  Solutions Pvt Ltd, Hyderabad, India

General management, Staff training & Development, Man power management, Monitoring and evaluation.

  • Ensured that only the best candidates with the right qualifications, skills and experience are employed.
  • Provided guidance to work colleagues and senior company management on all employment matter
  • Evaluated processes to improve processes and employee morale. Reduced absenteeism and tardiness by 25%, increased productivity and service quality in a multicultural union work environment.
Manager  - 2010 Sep-   2011 Oct - The Court Hotel, P&J Pubs Ltd, London, UK

Overall supervision of the organization, leasing apartments, hiring and maintenance of staff, Customer Service, Budgeting and Accounting, Competitive Grid, Extranet sales and Marketing
  • Increased sales by networking with agents and extranet Management
  • Prepared rotas and pay slips for the Housekeeping staff
  • Resolved Customer complaints in a professional manner.
  • Managed Inventory by using Cycle View Method.
  • Improved customer service and increased the hotel rating from 63% to 71%.
  • Managed day-to-day processing of accounts receivable and payable using Excel and produced reports.
  • Identified reliable hotel agents and maximized the Hotel revenue.
  • Hired and trained the new employees.
  • Continuous monitoring and implementation of new marketing  strategies to improve the hotel sales.
Manager (Operations) - 2009 April - 2010 Sep - Hotel So Quartier Ltd (4 Star), London, UK

Overall development, resourcing and monitoring of all general operations (front desk, financial records, cash management, and external contractors). Premises maintenance procedures.  Staff management – organizing recruitment and rotas,  providing customer-focused training.
  • Met and exceeded all company set operations and sales goals.
  • Quickly comprehended the market dynamics and implemented strategic marketing and communication techniques while effectively using the extranet that facilitated a £150K increase in revenue during 2009-10.
  • Conducted environmental scan and helped the organization to understand the critical areas of improvement.
  • Implemented strategic marketing and communication techniques while effectively using the extranet.
  • Improved room occupancy and maximized every sales opportunity through excellent negotiation and communication skills.
  • Achieved the highest possible standards of customer service from the team by maintaining good staff relations through effective communication, leadership, discipline and motivation.
  • and implemented budgets on sound economic principles.
  • Managed day-to-day processing of accounts receivable and payable using Excel and produced reports.
  • Maintained a clean, professional and safe working environment for optimizing the efficiency of staff.
  • Handled and swiftly resolved customer complaints in a professional and effective manner.
  • Devised and implemented coherent HR strategies whilst improving internal processes and procedures within a demanding environment.
  • Hired, trained and evaluated a cross functional team of employees.
District  Manager - 2008 Feb - 09 March - Scottish & Southern Energy, London, UK

Motivating and optimizing business and team potentials, whilst achieving goals, and delivering the highest standards in very difficult trading conditions. Responsible for  effectively managing and supervising of staff by planning and focusing sales targets.
  • Developed business and sales through customer loyalty by organising and special promotional campaigns.
  • Achieved weekly targets.
  • Maximized every sales opportunity by promoting the highest standards of customer care.
  • Maintained good staff relations through effective communication, leadership, discipline and motivation
Notes  Taker - 2007- 08 - Thames Valley University, London, UK
  • Assisted differently abled person to pursue her education in notes taking and acted as scribe
  • Successfully completed note taking work and prepared notes for MBA classes
Sales  Assistant - Sept 2007 - Feb 2008 - 99p Store, London, UK
  • Assisted in sales
  • Improved the sales with excellent communication skills and met all monthly targets
  • Handled and swiftly resolved customer complaints in a professional and effective manner
  • Ensured the highest possible standards of customer service from the team and maintained the smooth day-to-day operation of the stores
  • Administered and assisted in analysis of in-store customer awareness and    feedback forms with most useful results.

Spoken languages: 

English Advanced, Hindi/Urdu

Locations I am interested in working:

Australia, Bahrain, Belgium, canada, India, Italy, kuwait, Netherlands, new zealand, Poland, saudi arabia, Singapore, spain, switzerland, United Arab Emirates, United Kingdom