BBS from European Business School London, England.
Microsoft Office proficient
Cultural awareness, appreciation and sensitivity
Creative Problem Solver
I. (2007-Present) G.M. Brand Integrity Auditors (BIA) - Jordan and the Middle East. Created and managed a successful hotel mystery shopper company operating in 5 countries, serving top tier hospitality brands; Marriott, Four Seasons, IHG, Wyndham, Moevenpick and others. Co-managed multinational teams of hotel auditors and market managers; developed new business in foreign markets; employed CRM strategies and maintained client relationships over extended durations (5+ yrs.); designed and delivered client driven service solutions created for "standard" and "special case" hotel auditing scenarios, under renewable annual contracts.
II. (2005-2006) HOD Executive Manager Nestle Waters Jordan.
Complete managerial responsibility and accountability for the Jordanian 5-gallon bottled water market; sales, distribution, business development, international reporting. Our team grew sales volume by a record 22% and achieved a 31% increase in revenues over the previous year; designed and executed new promotional initiatives and empowered the distribution force to assist with business development.
III. (2004-2005) Managing Partner at Harris Interactive Research, Jordan. Built and managed a new market research agency in Amman, Jordan under the internationally recognized Harris brand of the USA. Won and executed significant research contracts in both the private sector - Orange Jordan Telecom & Mercedes Benz, and public sector NGO's sponsored by USAID, as well as the Royal Hashemite Court.
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