Manager Fraud Control, Senior Fraud Specialist

I am currently available for work
Serial No: 4500
(06/06/1976, male)
Skills keywords: fraud alarm administration;, fraud investigation;, project management;
Current location: Nigeria - View on map

Globacom Limited   - Sept 2005 - Date   

Fraud Control Executive (2008 - Date) 

  • Etop-up and Mobile Banking Monitoring and Evaluation
  • Monitoring of Prepaid and Postpaid rating platforms and the reconciliation of both front-end and back-end air time crediting
  • Fraud prevention and investigation
  • Fraud Management System  Administration
  • Process initiation and evaluation for Products and Services
  • Fraud prevention and investigation
  • Data validation, reconciliation  and verification for promotions, dealers’ incentives and refunds
  • Reviewing and reconciling Postpaid (Contracts) Lines’ activations
  • Ensuring compliance of Postpaid lines credit management in line with approved policies and processes
  • Monitoring and reconciling Postpaid payments made through Bank and POS
  • High Usage Monitoring of  In/Outbound Contract Roamers
  • Fraud alarms analyses and  investigation
  • Managed the deployment of (pioneered) Glo Ghana Fraud Management Unit
  • Member, Connectiva Implementation team for Glo Nigeria
  • Member, VTU Implementation team for Glo Nigeria
  • Member, Task Force on Customer Care Activation Audit
  • Responsible for the initiation of Other Credit and Charges (OCC) monitoring
  • Responsible for developing an effective monitoring process for Postpaid reconciliations and prepaid high balance monitoring
  • Postpaid billing cycle, Interconnect and inter-carrier billing review
  • End-to-end telecommunications knowledge
Credit Controller (2006 - 2008) 
  • Processed and reconciled POS bill payments
  • Ensured daily check of Postpaid Lines for  minimum exposure and risk to the company
  • Helped in Reducing and maintaining outstanding debt of Contract lines
  • Performed account reconciliations to correct anomalies on subscribers lines
  • Dunning of contract lines for debt management
  • Responded to queries and problems of subscribers and ensured necessary escalation when required
  • Developed a monitoring strategy of credit/risk issues on different contracts packages
  • Kept track records of performing and non-performing contracts to analyze revenue generation
  • Ensured contracts are initiated and completed within the service level agreement and turnaround time
  • Provided daily and monthly reports and analyses of different credit/risk issues that helped to improve Postpaid lines management
Customer Care Representative (2005 - 2006) 
  • Real time resolution of issues and queries of customers: corporate and individual
  • Provided up-to-date information to customers
  • Monitored trends of issues for appropriate actions( In conjunction with the team leaders)
  • Retention and increased strength of clientele
  • Conducted interface activities necessary to ensure swift resolution of issues
  • Preparation of documents of issues encountered by customers for building relationship with customers and providing link for future interaction
Koinonia Ventures Ltd. – Export Consultancy - Dec. 2004 – Sept. 2007

Trade Executive 
  • International Trade consultancy
  • Preparation and administration of documents for International Trade
  • Preparation and administration of documents for industrial incentives: Export Expansion Grant; Bonafide Manufacturers/Assemblers; ECOWAS Trade Liberalization Scheme; Manufacture In-bond Scheme; Export Processing Factory Status, etc.
  • Conducting interface activities necessary to ensure swift processing of business-approvals
  • Preparation of papers/write-ups on export and exportable products in Nigeria for business advocacy and seminar/conference presentation
  • Representing KVL at Chambers’ of commerce meetings, seminars and conferences
  • Member Editorial Board, NACCIMA Export Action Group (NEXAG)
  • Coordinated and prepared a report of a market survey carried out on behalf of an inter-governmental agency on Nigeria which was judged to be satisfactory and excellent by the agency
  • Active participant at the Stakeholders’ Consultative Seminar on Nigeria National Export Strategy
Chelis Bookazine Ltd - Nov.2002 - Aug.2003

Marketing Executive 
  • Products market development and Customers orientation
  • Collection of proceeds from customers, Stock verification and Client service
  • Organized and developed fairs, and sale or return outlets
  • Developed new market in Ota, Ibadan, and Calabar, outside the work station
  • Created and developed new product for emerged new market
 Yala Local Council, Cross River -Dec.1999 -   Nov.2002         

             N.Y.S.C Corper (A581861)
  • Attached to council’s Assistant Chief Personnel Officer
  • Schedules included administrative work on council’s litigations and inventory
  •  Instrumental to the success of Yala year 2000 Stewardship forum
  • Providing advisory support to customers of the central functions unit of the IT department

Spoken languages: english
Location I am interested in working: africa, canada, Norway, qatar, Singapore, Sweden, switzerland, United States