Bsc Computer Science
CompTIA A+ Certification
Moore Stephens 02/10/08-01/05/16
• Central figure in negotiating a deal in excess of £10,000 on desktops, printers and switches. Heavily involved in patching desktops, printers and switches once stock arrived
• Allocated, distributed and took on full responsibility in setting up over a dozen laptops for users travelling to Russia
• Daily monitoring of stock levels and ordering a sufficient supply in preparation for unforeseen emergencies and new starters
• Processing hard drives and thin clients identified as requiring repair through a 4th party company.
Senior Support Analyst:
• First point of contact in Supporting over 1,000 users across 5 regional offices
• Heavily involved in Automating software application deployment
• SupportManagement of Xerox printers and copiers via the Xerox Centreware Web System
• Managing of the Citrix Access Management Console3.0 for end users across the 5 regional offices
Great Ormond Street Hospital 08/07-07/08
• Re-setting user passwords in, Active Directory, Citrix and Netware Admin
• Troubleshooting printer and PC problems by pinging or through Remote Assistance
• Provide 1st line support logging calls in Remedy/Heat and assigning the calls to the appropriate team while working in an ITIL environment
• Part of a key team involved in Support deployment of hardware, software, service and maintenance of all information technology assets
Synargy Recruitment 01/07-07/07
• Dealing with customer complaints and queries on the phone
• Used Active Directory to manage users NT accounts
• Provided support to users of desktop PCs, troubleshooting and solving commonly occurring problems
• Was a prominent part of the 1st Line I.T. Telephone support team, attempting to resolve faults remotely on the phone
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