IT,Electronic and Software Engineer

IT Services and Desktop Applications Analyst


Company: PepsiCo UK and Ireland

Date: October 2012 – Present

Location: Abingdon Business Park, Theale, Berkshire. United Kingdom

Responsibilities:

• Delivering first line technical support to PepsiCo Employees internationally.
• Deploying, installing and supporting desktop applications.
• Managing windows server for OS XP and now Windows 7
• Managing employee Network and Telephony accounts using Active Directory and Cisco CM
• Partaking in migration projects most recently Project BOLD (Migration from Novell to Windows Server).
• Writing relevant documentation for team development and documents for user support.
• Updating existing IT documentation and First Line Fix guides.

• Highest call taking, problem solving and first time fixing rates for 6 weeks running.
• I scored a 75% first time fix rate after just 3 Months in position, a feat that is normally achieved with experience over 6 months.
  

• Delivering technical support to Cinfores Staff on a daily basis
• C and C++ programming, Computer training for university lecturers and students.
•  Code vetting and correction
• Participating in eRoom and on campus training sessions for university students
• Assisting in running, and invigilating Shell Petroleum Scholarship Exams over the summer.

• Promoting new technologies to prospective customers.
• Hosting street promotional events.

• Hewlett Packard
• Phones 4 U
• Marie Claire
• The Body Shop
• Relentless
  

• Helping young children develop number, language & social skills.

• Desktop / multimedia applications: - Microsoft Office, Adobe.
• IT services Applications: - Active Directory, Microsoft Exchange Server, Citrix, Console One/Novell, Oracle Database, Cisco Unified Call Manager, and Blackberry Enterprise Server.
• Programming languages: - C, C++, Verilog, TCL, MATLAB and SQL.
• OS/ Servers; Windows XP and Windows 7 server maintenance
• Simulation tools; Network Simulator (NS2), Opnet, DAVE

• IT server migration project;- Documentation specialist for all relevant services and procedures.
• Welfare Representative; – Wessex Hall, University of Reading: Attending to students’ welfare needs; Organising and hosting student enlightenment programs and activities focusing on career, health & safety, housing, etc.
• Financial Director ; – Young Enterprise Team, St Joseph’s Convent School
• CFID Newsletter chief editor 2011
• Youth leader ; – Tyndale Baptist Church, Reading

• University Team projects
• Working with fellow nursery school teachers during charity & learning events.

• English – Mother Tongue
• Spanish – Reasonable Knowledge