IT,Electronic and Software Engineer

I am currently available for work
Serial No: 4719
(15/11/1990, female)
Skills keywords: active directory, c/c++/matlab, microsoft office
Current location: United Kingdom - View on map

IT Services and Desktop Applications Analyst

Company: PepsiCo UK and Ireland

Date: October 2012 – Present

Location: Abingdon Business Park, Theale, Berkshire. United Kingdom


  • Delivering first line technical support to PepsiCo Employees internationally.
  • Deploying, installing and supporting desktop applications.
  • Managing windows server for OS XP and now Windows 7
  • Managing employee Network and Telephony accounts using Active Directory and Cisco CM
  • Partaking in migration projects most recently Project BOLD (Migration from Novell to Windows Server).
  • Writing relevant documentation for team development and documents for user support.
  • Updating existing IT documentation and First Line Fix guides.
  • Highest call taking, problem solving and first time fixing rates for 6 weeks running.
  • I scored a 75% first time fix rate after just 3 Months in position, a feat that is normally achieved with experience over 6 months.
Technical Support Intern

Company: Cinfores Limited

Date: July 2010 – September 2010

  • Delivering technical support to Cinfores Staff on a daily basis
  • C and C++ programming, Computer training for university lecturers and students.
  •  Code vetting and correction
  • Participating in eRoom and on campus training sessions for university students
  • Assisting in running, and invigilating Shell Petroleum Scholarship Exams over the summer.
Technical Brand Ambassador

Company: Hidden Agenda Limited – Southampton, England.

Date: January 2009 – January 2010

  • Promoting new technologies to prospective customers.
  • Hosting street promotional events.
  • Hewlett Packard
  • Phones 4 U
  • Marie Claire
  • The Body Shop
  • Relentless
Nursery School Assistant

Company: Kangacrew Childcare Staff solutions – Reading, England.

Date: January 2008 – January 2011

  • Helping young children develop number, language & social skills.

  • Desktop / multimedia applications: - Microsoft Office, Adobe.
  • IT services Applications: - Active Directory, Microsoft Exchange Server, Citrix, Console One/Novell, Oracle Database, Cisco Unified Call Manager, and Blackberry Enterprise Server.
  • Programming languages: - C, C++, Verilog, TCL, MATLAB and SQL.
  • OS/ Servers; Windows XP and Windows 7 server maintenance
  • Simulation tools; Network Simulator (NS2), Opnet, DAVE
  • IT server migration project;- Documentation specialist for all relevant services and procedures.
  • Welfare Representative; – Wessex Hall, University of Reading: Attending to students’ welfare needs; Organising and hosting student enlightenment programs and activities focusing on career, health & safety, housing, etc.
  • Financial Director ; – Young Enterprise Team, St Joseph’s Convent School
  • CFID Newsletter chief editor 2011
  • Youth leader ; – Tyndale Baptist Church, Reading
  • University Team projects
  • Working with fellow nursery school teachers during charity & learning events.
  • English – Mother Tongue
  • Spanish – Reasonable Knowledge

Spoken languages: english, spanish
Location I am interested in working: canada, Mauritania, Netherlands, new zealand, spain, United Kingdom, United States