IT Technician

I am currently available for work
Serial No: 3732
(16/12/1983, male)
Skills keywords: comptia a+, customer service
Current location: United Kingdom - View on map

Desktop & Application Support (All makes and models – Laptops and Desktops)

  • Repairing computer systems
  • Preventative maintenance for hardware and software
  • Troubleshooting scanners and printers
  • Carrying out system audits
  • Providing onsite technical help face to face, via phone or email
  • Troubleshooting and repairing Windows XP, Vista and 7 issues
  • Troubleshooting Linux Issues
Server & Network Support (Server 2003, CAT 5, CAT 5e and CAT 6)
  • Creating and Managing user accounts and passwords within Active Directory
  • Storage and backup management
  • Adding and removing PCs from the domain
  • Building and configuring servers
  • Providing remote support
  • Reviewing event viewer reports to resolve system errors
  • Crimping network cables, fitting network sockets
Communications (Customer Relations)

  • Teaching academic IT as well as Technical
  • Meeting the clients to discuss their IT requirements
  • Answering queries logged via email or over the phone
  • Advising clients about system upgrades
  • Working to strict SLA’s
  • Travel to client sites
  • Researching the ICT related issues on behalf of the client
  • Ensure all client queries receive a response within an appropriate time
  • Train staff on new technologies
  • Train new technicians
  • Leading IT technicians in resolving technical IT issues
  • Manage IT technicians in delivering IT services
Technical Skills

DHCP, DNS, Active Directory, Group Policies, Hardware/Software, IIS, Event viewer, Keyword/Domain Blocking, Remote Access

Spoken languages: english, punjabi, Urdu
Location I am interested in working: Australia, kuwait, qatar, United Arab Emirates, United Kingdom