IT Technician

Available

Serial No: 3732

Skills keywords: comptia a+, customer service

Current location: United Kingdom - View on map

Desktop & Application Support (All makes and models – Laptops and Desktops)

Repairing computer systems
Preventative maintenance for hardware and software
Troubleshooting scanners and printers
Carrying out system audits
Providing onsite technical help face to face, via phone or email
Troubleshooting and repairing Windows XP, Vista and 7 issues
Troubleshooting Linux Issues

Server & Network Support (Server 2003, CAT 5, CAT 5e and CAT 6)

Creating and Managing user accounts and passwords within Active Directory
Storage and backup management
Adding and removing PCs from the domain
Building and configuring servers
Providing remote support
Reviewing event viewer reports to resolve system errors
Crimping network cables, fitting network sockets

Communications (Customer Relations)

Teaching academic IT as well as Technical
Meeting the clients to discuss their IT requirements
Answering queries logged via email or over the phone
Advising clients about system upgrades
Working to strict SLA’s
Travel to client sites
Researching the ICT related issues on behalf of the client
Ensure all client queries receive a response within an appropriate time
Train staff on new technologies
Train new technicians
Leading IT technicians in resolving technical IT issues
Manage IT technicians in delivering IT services

Technical Skills

DHCP, DNS, Active Directory, Group Policies, Hardware/Software, IIS, Event viewer, Keyword/Domain Blocking, Remote Access

Spoken languages: english, punjabi, Urdu

Location I am interested in working: Anywhere

Request more details

Click here to create a bespoke Job Seeker Profile