IT Support/Project Manager & Business Analyst

I am currently available for work
Serial No: 3782
(22/03/1975, male)
Skills keywords: Cat5, lan & wan, windows

Jan-2010/Current:  Midas Telecom SL, Spain & UK (Telefonica Reseller) - IT Manager / 3rd Line Support Engineer.


  • Manage all IT Infrastructure within the company
  • Look after IceWarp Email Server & Manage new User Accounts
  • Maintain MS SQL Server for CRM & Billing Platform (Telavanti)
  • Manage VoIP PBX & Phone System
  • Support to New IT Projects within the company
  • Assist in 2nd/3rd Line Support Queries
  • Managing Provisioning (ADSL & New Lines) with Carriers
Jan-2009/Jan-2010:  Bamboo Telecom SL, Spain.  IT Support / Network Engineer.

  • Installing WiFi antennas for Internet Connection
  • Email & Phone Support with clients resolving Internet & Email problems
  • VoIP Phone (ATA) Installation, Grandstream Devices
  • Installation of parabolic dish antennas for wider coverage in rural areas
  • CCTV Camera Installation & Wireless Alarm Systems
  • Install & Configure Mozy Online Backup Software on clients PCs (Distributor for Mozy)
June-2006/Dec-2008:  Citi Bank/Contracting Barcelona, Spain. Desktop Support Analyst.

  • Desktop Analysis for New Roll Out Project
  • Upgrading Desktops ready for New Platform (Vista & XP)
  • Internal IT Support
  • Working within ITIL Processes
  • Managing Support Tickets using Landesk Service Desk Console
Apr-2005/Jan-2006:  TeleCity/Contracting Manchester, UK.  Systems Support Engineer.

  • 1st and 2nd line support of approx. 5000 users, both remote and desk side
  • Supporting internal CRM applications
  • Basic troubleshooting for Exchange 2003
  • Account and profile creation for new users
  • Data Management and monitoring on servers
  • Hardware and Software Upgrades
Jan-2004/Mar-2005:  Halifax Bank of Scotland/Contracting Leeds, UK.  Desktop Support Analyst.

  • Supporting over 15,000 internal staff users through Helpdesk support via “Remedy” package
  • Account and profile creation for new users
  • Basic troubleshooting for Exchange 2003
  • Resolve password issues and restrict certain data information
  • Data/Mailbox Migration when people moved departments
  • Working within ITIL Processes
  • Managing Support Tickets using Landesk Service Desk Console
2001/2004:  Belmonte Business Equipment / Manchester, UK. P.C/Printer Field Service Engineer/Network Engineer.

  • Workshop & On-Site position dealing with local businesses
  • PC/Server Installation & Repairs  HP,Compaq,Dell,Fujitsu,IBM
  • Network Design & Installation LAN & WAN
  • Printer/Fax/Copier Specialists HP,InfoTec,Epson
  • Dictation & Typewriter Repairs
Company van was supplied with this role as I had to travel around in the North West of the UK

1998/2000:  Technology Installations / Manchester, UK.  P.C Field Service Engineer.

  • Network & End User Support for local Doctor’s Surgeries and NHS departments
  • New PC / Printer Installations
  • Hardware & Software Support
  • Customer facing role

Spoken languages: english
Location I am interested in working: Anywhere