• Total 10+ years of experience Enterprise Class IT Infrastructure.
• 7 years of experience in Software Testing/Quality.
• 3+ years of experience in Software Consultant (Professional Services).
• Expertise in Planning, Designing, Installing, Implementing Cloud computing solution.
• Expertise in Software Testing life cycle and BMC product customization.
• Excellent communication, Project Documentation, Management and Team player skills.
• Ability to learn & adopt new technologies quickly.
Hardware Intel, Sparc, IBM, HP.
Technology VMware, Linux, UNIX*, Windows, Oracle, MSSQL, IBM Purify, HP Quality Center, CMSenergy, CVS, Rally, Perl, Shell Scripts, Batch.
Addition Initiative Handling Internal Lab: Maintaining Virtual Center Server, managing ESX, provision VM’s of Windows, Linux, Solaris, taking/reverting snapshot, allocating resources, Loaning VM’s to team, circulating VM’s within team.
Tools BMC Remedy, ITSM, SRM, Change management, Approval server, BMC Server Automation (BSA), Network Automation (BNA), Run book Automation (BAO), Database Automation (BDA), ITSM Delta Data Migration (DDM), BMC Middleware Automation (BMA).
CURRENT STATUS: –
BMC Software India Pvt. Ltd June 09 – Till Date
Role: Consultant (Individual contributor)
Responsibility: Over all implementation of BMC Cloud solution, ITSM, database automation. Direct interaction with customer for Installation, estimates, configuration, customization, testing and documentation. BMC CLM 2.x, 3.x, ITSM 7.x, BMC database automation 8.1 on Test, Dev and production environment.
Involve in Development, modification configuration, customization of Remedy workflow (GUI/Active link/Filter/Menu), change management, approval server, Worked on Bladelogic System Package/Virtual Guest Package and AO component.
Wrote build document, prepare System test case, unit test case for customer. Testing, defect fixing and enhancement request found during UAT.
Trained customers on usage of application. Worked with co-partner and technical team of customers, R&D and support of BMC. Maintain internal LAB of 5 ESX, 10 Data stores and one VSphere.
Cloud use case: Automation of VM create using template, VM modify, Delete VM, Power on, Power off, snapshot VM, Add extra hard disk, post provision application install, Physical server provisioning, Bare metal provisioning on ESX/Cluster/Resource pool of vSphere. (WIN, Linux, Solaris, AIX, HPUX).
ITSM data migration using DDM (Delta Data migration).
Installation, Upgration and patching of Oracle server using BDA tool (BMC database automation 8.x) on Windows and Linux OS. Installation of gridapp agent on clients, enrolling DB in console server, troubleshooting on errors, executing action scripts, upgrading DB manually if it fails from tool. Writing Action script in BDA to automate database activities
Project Customer Location Role
BMC BAO health check Capgemini Pune BAO health check.
Service level Management 7.6.04 Generali Italy Italy Build and develop SLA.
Deliver Basic training on BSA and BMA Citi group http://www.citibank.pl
Poland Deliver basic training on BSA and BMA
ITSM Data migration Sanofi www.Sanofi.com
France Used DDM to major data estimation
BMC CLM 3.0 Consip http://www.consip.it
Italy CLM UI Branding.
BMC Cloud 3.0 SRCA http://www.srca.org.sa
Saudi Arabia Installation, Configuration, Customization.
BMC CLM-BDA automation BNYMellon www.bnymellon.com
New York & Pune
CLM UI customization
BMC Database Automation T-Systems www.t-systems.com
Pune Database script automation
BMC Cloud 2.1SP1 Atos Origin www.atos.net
Pune Remedy customization
BMC Cloud 2.1SP1 implementation Sanofi www.Sanofi.com
France & Pune Installation, configuration, customization
BMC Cloud 2.1SP1 (Virtual and Physical server automation) BBVA www.bbva.com
Spain & Pune Complete POC, installation, configuration, customization.
BMC Cloud 2.1 Telstra www.telstra.au
Melbourne Installation and configuration
BMC Cloud 2.0 wideXS www.widexs.nl
Pune India Configuration, Customization
BMC Cloud 1.01 SP1 France Telecom
Paris & Pune Proof of concept
BMC Cloud 1.1 SP1 NBN www.nbnco.com.au
Sydney & Pune Installation, configuration, customization, testing, documentation.
BMC Cloud 1.1 SP1 NBN www.nbnco.com.au
Sydney Production Support
BMC Database Automation 8.1 Starwood Hotels & Resorts Worldwide Incorporated (www.starwoodhotels.com)
Pune India Database patching, upgrade, installation using BDA
Prestack ITSM 7.6 Swisscom IT Services AG
Pune India Installation and configuration
ITSM 7.6 Implementation Genesis Energy, Hamilton (www.genesisenergy.co.nz/
New Zealand & Pune Customization, configuration in ITSM
ARS, ITSM, MT, SLM, SRM, RKM 7.6.04 installation & configuration on AIX/Oracle. IBM (Vodafone) Hadapsar Pune Pune Installation and configuration
Project: Service Automation Solution. (BMC Cloud Management Solution for Virtualization.)
Role: Sr. SQA engineer. (Individual contributor)
Responsibility: Worked on Agile methodology with primary responsibilities to analyze end to end customer solution stories. My role was to install, integrate and test functionality of several BMC products. Test coverage of end to end working functionality. Interacting with cross products stake holder and explaining the “not working” integration point and get solution for blockers. List of Product Suite used in the solution are BMC ARServer, Atrium CMDB, Remedy ITSM, SRM, Atrium Orchestration, Blade Logic, VMware Virtual center. Arranging, Attending and demoing end to end solution and working functionality to EO’s of products.
Worked on Full Stack Server Provisioning and Virtual Lifecycle Management automation solutions which are the solutions designed for the customers for the Service provisioning of Virtual Machine using VMware Virtual Center. FSP includes Network, Storage and Server Provision on a physical bare machine which just has the Mac address identified. Functionality of product includes VM create, extend, start, stop, snapshot, reboot, delete etc.
• Set up creation which is more like live production environment and configuring each component.
• Verifying the integration points of each BMC product suites (ARServer, CMDB, ITSM, Atrium Orchestration and Blade Logic.
• Solution test scenario preparation from the product solution SDD
• End – End solution testing
• Worked with marketing team in demoing the product to customer.
• Working knowledge of vSphere 4/5, vclient, Data Center, Clusters, Resource pool and VM’s
• Team strength: 6
Amadeus Gmbh Germany Sep 08 – March 09. (Recession)
Amadeus is one of the largest service providers for airline industry, hotel booking and car rental. They had a BMC Remedy based implementation for their support needs. They want to implement CMDB to streamline the central repository based management of all important CIs related to business.
They also want to develop multiple ARS based modules to meet the specific needs of the client.
Project: BMC Atrium CMDB Implementation. (Columbus)
Role: Automation Engineer. (Individual contributor)
Responsibility: As team member I was responsible to setup BMC Atrium CMDB. Worked closely with BMC Software education, support and implementation team. My role was end to end delivery of the solution including download latest installable from BMC support, install, configured with client requirement, upgrade, fine tune and customize BMC applications. I implemented Topology Discovery 1.6 with BMC Atrium CMDB 2.1 and ITSM for Amadeus. Scanned data as per requirement from entire network and populate it in CMDB. Programming and administrating ARSystem. I was also responsible for several small ARS based bespoke module development for specific needs of the client which are not available as part of Remedy ITSM suite of products.
Team strength: 6 members including me.
Tech Mahindra Pvt Ltd. Pune India. www.Techmahindra.com Dec 07 – Aug 08.
Client: AT&T (US biggest telecom domain company).
Project: Telecom billing application.
Role: Sr. Technical associate (Team Lead Build Engineer, Software Configuration Management).
Responsibility: I was leading team of 7 engineers. We handle about fifteen telecom application of AT&T USA (including BMC Remedy). I was responsible for task assignment, daily status report, interaction with client, interacting with other teams, Mentoring, motivating team members, educating team on UNIX, shell script. I also look into checking out code from CVS, compiling code, committing code, labeling, tagging build, troubleshooting on build report errors, Generating build, staging build, emailing concern Dev/QA team about build. Writing and maintaining shell, Perl and batch scripts for build automation. Sharing technical knowledge with team, Generating reports, maintaining Quality report, presenting audit on project.
Got appreciations from client within 2 months.
Team strength: 7 members including me.
SYSTIME GLOBAL PTE. LTD Singapore www.systime.net April 07 – Dec 07. (Contract)
SYSTIME is service provider in IT industry.
Client: Credit Suisse Singapore.
Role: Sr. technical Consultant- QA. (Individual contributor)
Responsibilities: I was a member of ESS engineering QA team of Credit Suisse. ESS team delivers customized windows, Solaris and Linux OS (Omni) to Private banking, Investment banking and Asset Management banking. My role in this project was to verify/validate the components installed with OS (Solaris/Windows) on test server including writing scripts in VAPI-XP (VBScript) in Mercury test director and convert validation/verification test case into automation
Team strength: 7 members including me.
BMC Software India Pvt Ltd. (www.bmc.com) Aug 04 – April 07.
Role: SQA Analyst (Individual contributor).
Team strength: 5 members.
BMC Atrium CMDB (Configuration Management Database system):
CMDB is a data infrastructure made up of several components that allow different applications to publish and share IT infrastructure data. CMDB provides a single source of truth (golden copy) for IT environment, thus ensuring a consistent approach to maintaining IT processes, such as problem, change, configuration, asset, and service impact management. It provides the best-practice process structure and control specified by key industry standards, such as ITIL. In short, it is the solution to maintain accurate configuration data that is shared by multiple IT processes. CMDB holds the data about Configuration items and the relationship amongst them.
Responsibility: Installing, configuring customizing ITSM, ARS and CMDB with all combination of OS and with all combinations of databases. Adding automation scripts in Rhino Java and Perl scripts. Running automation suite, analyzing problems, filing defects, keeping track of Bug life cycle, working close with development team to find the root cause of defect. Writing feature test plan, designing test cases. Helping dev team to reproduce the customer escalations. I Did installation testing, integration testing, functionality testing, regression testing, UI testing, endurance testing in this project. Worked closely with support and dev team in solving customer escalation.
I was rewarded with “Certification of appreciation” from Sr. QA Manager for maintaining internal QA lab server grade machines. Responsibilities included were installation of OS (Windows & *NIX), Installation of Database Server & client Oracle, SQL, DB2, Sybase on Windows as well as UNIX. Installation of Web servers JBoss, IIS, Apache. Creating VMWare slices for windows. Keeping track of Machine booking. Solving network issues. Follow up with IT team regarding test machine issues etc.
Disha Technologies, Pune (www.dishatech.com) Sep 03 to July 04
Disha technology is now AZtecsoft, Disha is purely software testing company.
Role: System Test Engineer
Team strength: 9 members including me.
Project: WinSE and Service Pack testing.
Major Client of this company is Microsoft Corporation. Microsoft used it to develop Hotfix and service packs for windows operating.
Creating and restoring images of Windows with different locale using PQDI and Sysprep. I was involved in functional testing, regression testing, Components testing (performance monitor), Serial & Parallel Port testing, up gradation testing, Plug and Play devices testing, Power Management testing (Hibernation, Standby, and Reboot), Compatibility testing (device is tested across various port standards) windows registry testing and filing defects.
Device Tested: PCI, ISA, VGA display cards. Serial, parallel, USB port printers, Zip Drive etc.
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