IT Manager seeks role in Saudi Arabia

Previous Employment Details:

ERP system administrator ​Daewoo International Co LTD Sudan 2009 - 2015
Routinely review departmental system issues for containment and improvementnt ideas
• Work with functional leaders to implement containment and improvement ideas
• Configure all aspects of Microsoft Dynamics SL
• Configure and maintain Dynamics SL administrative tasks such as User Management, Configuration and Deployment
• Maintain interfaces with external software packages via excel, XML or SQL
• Basic AD Administration and overall environment responsibility in multi-instance SL environment
• Design, develop, test and monitor plans for SL security implementation
Functional level knowledge of the following SL modules: System Administration, Management, General Ledger, Accounts Payable, Accounts Receivable, Cashbook, , Fix assist , Inventory Management and Product Information
Backup & Recovery SQ servers 2008
Administrators Windows 2008R2
IT Quality Assurance ICDL GCC FOUNDATION Dubai​Jun 2007 NOV 2008
• Design, develop and support user interface testing application and regression testing software.
• Test software applications for reliability and stability.
• Develop test plans, QA processes and test cases for product management and software development teams.
• Implement testing programs to perform quality assurance on database applications including negative testing and usability.
• Lead projects to perform quality assessments that expose security flaws, reveal defects and identify areas of optimization.
• Design automated testing scripts with oversight for deployment of tests by QB analysts.
• Create quality assurance documentation and reports using a variety of diagnostic tools.
• Develop software testing policies, best practices and guidelines.
• Maintain database with product defects, user reviews, survey information and functional improvements.
• Coordinate with product development teams and software engineers to recommend solutions to maximize performance and efficiency.



Technical Support Manager - Emirates College of Technology- Abu Dhabi Mar 2001-May 2007
• Innovative and articulate technical support professional with 6 years of work history working in help desk, IT support and networking environment.
• Proficient with network hardware such as hubs, routers, servers and cabling.
• Strong knowledge of support desk software and ticket tracking systems.
• Excellent communicator, capable of explaining complex technical issues quickly and easily, ensuring timely resolution of problems.
• Install, configure and maintain software applications, operating systems, administration and network monitoring.
• Diagnose and repair internet service. LAN networks, wireless and email failures.
• Manage migrations of major business applications.
• Oversee backup and recovery of critical data.
• Configure new and existing network systems and hardware.
• Training staff members on productivity software and proprietary applications.
• Set up administrative passwords and directory permissions
• Install and maintain anti-virus, firewall and security.
• Trained and certified in technical support and networking