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IT Hardware Support, IT Software Support

I am currently available for work
Serial No: 4582
(18/02/1978, male)
List top 5 skills: application support, photography/digital imaging
Current location: 

United Kingdom - View on map


Ragsdale Photography (Ad Hoc Position)Second Photographer / IT Specialist

2005 – Current


Notice Period Required: Nil


  • Recurrent support as a second photographer for Weddings, Charity Events, Children’s Sporting Events and Presentations (Football, Swimming, Dance, etc), Proms.
  • Recurrent support in setting up of the mobile photographic studio, including lighting, camera and Wi-Fi Camera and Laptop Communications.
  • Setup of Laptop and Printer systems, repair and maintenance of all IT Equipment.
  • Editing and printing of photographs.
  • Serving of customers.

University of Sunderland (Current Full Time Position)Systems Manager / Management Information Officer

2005 – Current


Notice Period Required: 4-Weeks


  • Recurrent support to users via the helpdesk system, of departments throughout the University, to assist them in problems with their use of the SITS: Vision software.
  • Recurrent support to users within the Student Records and Admissions Departments, to assist them in problems with their computer systems, trouble-shooting PC, Printer, End-User problems and SITS: Vision.
  • Key team member of the Management Information and Systems Development Team, providing support to colleagues and students throughout the University.
  • Responsible for the creation of monthly comparative, analytical and statistical reports for University Executives to assist them in their decision making processes.
  • Responsible for the creation of ad-hoc comparative, analytical and statistical reports for colleagues throughout the University, and external agencies under the Freedom of Information Act.
  • Responsible for the creation of training material and delivery of group or one-to-one training courses in the use of the University Systems, and Microsoft Office Applications.
  • Developed timelines for project completion.
  • Development and maintenance of operational, administrative policies and business process documents within the Admissions Department.
  • Liaison with Tribal Technologies via telephone, email and web-forum facilities to resolve software issues, and to implement new facilities within the SITS: Vision software.
  • Liaison with the ITS Department with regard to the transfer of UCAS transactions and to relevant changes made at key times in the academic cycle.
  • General customer service and administrative duties.

City Hospitals Sunderland NHS TrustIT Applications Co-ordinators

2003 – 2005


  • Helpdesk support to over 4,000 users of the patient information storage system.
  • Provided key support through the on-call facility.
  • Key team member of five application co-ordinators, providing support users.
  • Frequent support to the hospital Network Services Department.
  • Liaison with American medical software suppliers Medical Information Technology Inc.
  • Training of the regular intake of new Doctors/Registrars/Consultants.
  • Designated application co-ordinator for hospital Pathology and Radiology departments.
  • Project management for the implementation of new interfaces for laboratory analysers.
  • Development of training documentation for individual facilities within Radiology.
  • Developed time lines for project completion.
  • Also responsible for writing a program in Visual Basic, to handle the Blood Transfusion requests.  With the use of Patient Barcode scanning and Hospital Information Systems.

Lofty Installations NE / Miller Pattison / Sheffield InsulationsNetwork Manager / Website Designer / Technical Support / Fleet Manager

2002 – 2003


  • Network management of company Windows 2000 server network.  Providing technical support, hardware maintenance/installation, and software maintenance/installation.  Installation of additional network cabling and points to accommodate expansion of the company.
  • Webmaster to Lofty Installations / Miller Pattison Limited / Sheffield Insulations
  • Design and development of company Intranet system, giving automation of many company procedures, with general technical support facilities.
  • Designed, developed and administered some 16 Microsoft Access based databases.  Including a Vehicle Monitoring System, a Company Diary System, an Accounting Reporting Systems, etc.

University of SunderlandInformation Systems Development Officer

2000 – 2001


  • Administrative support to high speed Windows NT Network.  Provision of support to six further staff in the Bureau to their computing/software needs.
  • Implementation of paper and web based data capture forms, using highly specialised software.
  • The job included large amounts of contact with clients in and outside the University, taking down of requirements of the project.
  • Duties also included the scanning and verification of Multiple-Choice Questionnaires for University lecturers.
  • Webmaster to the Data Capture Bureau’s website.  Website is used as a medium to demonstrate the use of HTML and PDF based data capture forms.


Academic Background




  • City and Guilds in Vehicle Maintenance
  • Higher National Diploma in Photography
  • Bachelor Arts Degree (Honours) in Computer Studies
City of Sunderland CollegeCity of Sunderland CollegeUniversity of Sunderland

2013


2008


2002



  • Higher National Diploma in Computer Studies
University of Sunderland

2000



  • National Diploma in Computer Studies
City of Sunderland College

1997




Special Interests


Outside of a professional environment, I hold a keen interest in the following areas:
  • Photography, Digital Art, 3D Animation and Graphics
  • Travel and Camping
  • Karate and Self Defence
  • Music
  • Surfing
  • Diving (Certified PADI Open Water Diver – Up to 18 meters)

Spoken languages: 

english

Locations I am interested in working:

Australia, United Kingdom