Hotel Manager

Previous Employment Details:

Abu Dhabi -UAE (September 2014- September 2016).
Duty Manager, two years at Hotel Saint Regis Abu Dhabi 5*

Responsibilities:

Representing the General Manager and Management Team and making decision towards any incidents and taking responsibility on any issues with regards to any departments during their duty hours.
Oversee and being visually present for all Operational Departments.
Assisting all other areas of the hotel when required.
Investigating any unusual guest comments and ensuring necessary follow up to maintain total guest satisfaction.
Assisting in the event of an accident whether it be a guest or an employee
Ensuring the guest services has  met the service standard and guest expectation.
Inspecting all areas of the hotel and it’s grounds to ensure proper appearance and to identify unusual conditions that could be dangerous to guests and employees.

 Sulaymaniyah-Kurdistan Iraq (June 2012-July 2014).
Duty Manager, pre-opening two years at Hotel Grand Millennium 5 *

Responsibilities:
Direct supervising all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and operators.
Trains, cross –trains, and retrains all front office personnel.
Participates in the selection of front office personnel.
Schedules the front office staff.
Evaluates the job performance if each front office employee.
Maintains working relationships and communicates with all departments.
Resolves guest problems quickly, efficiently, and courteously.
Reviews and completes credit limit report.
Checks cashiers in and out and verifies banks and deposits at the end of each shift.
Conducts regularly scheduled meetings of front office personnel.
Monitor high balance guest and take appropriate action.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous
Monitor all V.I.P \'s special guests and requests.
Review daily front office work and activity reports generated by Night Audit.
Review Front office log book and Guest feedback forms on a daily basis.
Perform other duties as requested by management.
Dubai - UAE (December 2010- May 2012).
Front Office Supervisor, One year and half at Hotel Auris Plaza Dubai 5*

Responsibilities:

Supervises FO attendant, Concierge, Bell Man, Guest Relations and Business Centre. Reservation Responsible for VIP movement in the Hotel.
Provide excellent customer service per the standards of the hotel, and assist in situations to ensure customer satisfaction.
Ensure guest requests, inquiries and concerns are addressed and completed in a timely manner.
Reviewing guest special requests and ensure they are met or exceeded.
Working with all Hotel Departments to ensure we meet or exceed guest expectations and all
guest billing is accurate and up to date at time of departure.
Acting as a liaison with the Sales &, Food & Beverage, Engineering and Housekeeping teams to ensure clear communication.
Assisting in the administration and management of the Front Office,
Assist in providing staff with ongoing coaching, training and development.