Fraud & Supplier Manager

I am currently available for work
Serial No: 3922
(08/09/1985, male)
Skills keywords: change analyst, customer services, fraud manager, governance & compliance, supplier manager
Current location: United Kingdom - View on map

April 2012 - April 2013:  Barclays -   Assistant Vice President/ Vendor Management.  

Outline of duties:

  • Performance manager for a high-risk storage supplier which provided the organisation with Europe’s largest on demand data repository. This contained 7 billion documents, used by 23,000 global colleagues and had a contract value in excess of £10m.
  • Developed business relationships internally and externally to improve service and develop market leading enhancements.
  • Leading and developing a team to contribute to the successful growth of the business whilst meeting individual and personal aspirations.
  • Managing diverse workflows to deliver complex business critical work to pressured timescales whilst managing strong senior stakeholders.
  • Influencing a wide-ranging audience across the business.
  • Contract negotiations and commercial reviews to achieve maximum value.
  • The implementation of a supplier assurance framework.
  • The author of exit strategies, risk control assessments and business communications.
  • Business continuity management planning and testing.
  • Performance and service management meetings and workshops.
  • Development and tracking of service level targets and KPI’s.
  • Negotiation of cost, service credits, invoicing and payments.
  • Delivery of high quality service through a combination of regular remote meetings and various off site meetings.
  • Identification of key business change opportunities and gaining commitment to work towards current, medium and long term business objectives
  • Project and change management (of varying levels of complexity) through to completion within agreed budget, scope and timeframe meeting all key milestones.
September 2008 - April 2012: Fraud Portfolio Managemen.  

Outline of duties:
  • Fraud portfolio manager for a Barclays high net worth customer product.
  • Development of tactical and strategic fraud mitigating actions.
  • Providing high value business consultancy and strategic support to international business partners Absa and EnterCard.
  • Substantial fraud reductions whilst managing customer experience.
  • Promotion of the risk and reward balance to all stakeholders.
  • Loss forecasting and group and cluster wide reporting.
  • Monitoring and strategic influencing of targets and financial impacts against the P&L.
  • Detailed and ad-hoc analysis of complex date to promote robust strategic recommendations and decisions.
  • Management of fraud policy, process documentation and prioritisation across the operation.
  • Optimising and support to the offshore teams.
  • Representing the company and portfolio’s managed at fraud industry meetings.
Change Management
  • Leading and facilitating project workshops, engaging stakeholders, subject matter experts and attendees at all levels.
  • Requirement gathering and project document owner.
  • Author of impact assessments for potential or existing business change to contribute to the development of robust business cases.
  • Implementation highlights include the delivery of a complex fraud platform, application fraud solution, host system migration and Chip & Pin.
Governance & Compliance Business Partner

  • End to end risk management for Germany cards portfolio where the business risks were identified, documented, measured, monitored and mitigated.
  • Identification of risk and control issues through detailed analysis and assessment.
  • Control gap action plans with appropriate testing implemented with the timely closure of gaps.
  • Reporting of risk events with lessons learned to prevent re-occurrence.
  • Assessment of the impact of risk events against the design and operating effectiveness of the control framework for the respective business area.
  • Audit field work and co-ordination.
  • Representative and author of material for various Governance and Control committees across the organisation.
February 2008 - July 2008: TSYS/Nationwide Building Society -  Fraud Analyst/Advisor

Outline of duties:
  • Expert investigative, consultancy and advisory service to customers.
  • Ensured staff head count, development, targets and deliverables were assessed and met.
  • Team coaching to share best practice, communication current fraud market trends, and improve performance.
  • Working as a team to exceed targets, enhance best practice set a strong bench mark for the operation.
  • Proactively working to improve fraud detection systems and processes to increase productivity, reduce losses and improve customer experience.
July 2007 - November 2007: Dow Corning- Account Manager.  

Outline of duties:
  • Managing existing accounts and developing new sales opportunities with leading manufactures.
  • Work stream and product management.
  • Negotiating production space and timelines to ensure premium customer advantage, whilst re-planning and communicating to impacted areas.
  • Attending local and national conferences giving support to new enterprises, whilst developing current business accounts.
  • A central support manager advising between planners, sellers, technical experts and customers.
  • Inside sales.
  • Incident Management.

Spoken languages: english
Location I am interested in working: United Kingdom