Fraud & Supplier Manager

April 2012 - April 2013:  Barclays -   Assistant Vice President/ Vendor Management.  

Outline of duties:

• Performance manager for a high-risk storage supplier which provided the organisation with Europe’s largest on demand data repository. This contained 7 billion documents, used by 23,000 global colleagues and had a contract value in excess of £10m.
• Developed business relationships internally and externally to improve service and develop market leading enhancements.
• Leading and developing a team to contribute to the successful growth of the business whilst meeting individual and personal aspirations.
• Managing diverse workflows to deliver complex business critical work to pressured timescales whilst managing strong senior stakeholders.
• Influencing a wide-ranging audience across the business.
• Contract negotiations and commercial reviews to achieve maximum value.
• The implementation of a supplier assurance framework.
• The author of exit strategies, risk control assessments and business communications.
• Business continuity management planning and testing.
• Performance and service management meetings and workshops.
• Development and tracking of service level targets and KPI’s.
• Negotiation of cost, service credits, invoicing and payments.
• Delivery of high quality service through a combination of regular remote meetings and various off site meetings.
• Identification of key business change opportunities and gaining commitment to work towards current, medium and long term business objectives
• Project and change management (of varying levels of complexity) through to completion within agreed budget, scope and timeframe meeting all key milestones.
  

• Fraud portfolio manager for a Barclays high net worth customer product.
• Development of tactical and strategic fraud mitigating actions.
• Providing high value business consultancy and strategic support to international business partners Absa and EnterCard.
• Substantial fraud reductions whilst managing customer experience.
• Promotion of the risk and reward balance to all stakeholders.
• Loss forecasting and group and cluster wide reporting.
• Monitoring and strategic influencing of targets and financial impacts against the P&L.
• Detailed and ad-hoc analysis of complex date to promote robust strategic recommendations and decisions.
• Management of fraud policy, process documentation and prioritisation across the operation.
• Optimising and support to the offshore teams.
• Representing the company and portfolio’s managed at fraud industry meetings.

• Leading and facilitating project workshops, engaging stakeholders, subject matter experts and attendees at all levels.
• Requirement gathering and project document owner.
• Author of impact assessments for potential or existing business change to contribute to the development of robust business cases.
• Implementation highlights include the delivery of a complex fraud platform, application fraud solution, host system migration and Chip & Pin.

• End to end risk management for Germany cards portfolio where the business risks were identified, documented, measured, monitored and mitigated.
• Identification of risk and control issues through detailed analysis and assessment.
• Control gap action plans with appropriate testing implemented with the timely closure of gaps.
• Reporting of risk events with lessons learned to prevent re-occurrence.
• Assessment of the impact of risk events against the design and operating effectiveness of the control framework for the respective business area.
• Audit field work and co-ordination.
• Representative and author of material for various Governance and Control committees across the organisation.

• Expert investigative, consultancy and advisory service to customers.
• Ensured staff head count, development, targets and deliverables were assessed and met.
• Team coaching to share best practice, communication current fraud market trends, and improve performance.
• Working as a team to exceed targets, enhance best practice set a strong bench mark for the operation.
• Proactively working to improve fraud detection systems and processes to increase productivity, reduce losses and improve customer experience.

• Managing existing accounts and developing new sales opportunities with leading manufactures.
• Work stream and product management.
• Negotiating production space and timelines to ensure premium customer advantage, whilst re-planning and communicating to impacted areas.
• Attending local and national conferences giving support to new enterprises, whilst developing current business accounts.
• A central support manager advising between planners, sellers, technical experts and customers.
• Inside sales.
• Incident Management.