Marketing and Branding
Retail Operations Management
Menu Development, Cost Control
Operations Manager + Retail Operations Manager
(June 2018 - July 2020)
Managed teams in 20+ outlets, such as hotel and hospital staff cafeterias, coffee shops.
Responsible for smooth daily operations, maintaining good relationships with clients, building and growing teams, marketing and branding, business development.
(December 2016 - April 2017)
Responsible for maintaining and growing customer base; negotiating contracts, ensuring customer satisfaction.
Assistant F&B Manager
(July 2013 - November 2016)
Responsible for all F&B operations under observation of the manager - restaurant, bar, 2 staff cafeterias.
Relaunched and managed fine dining restaurant, organized events for up to 300 people. Created seasonal menus, designed all marketing collateral, introduced take away service, was in charge of food & equipment ordering, cost control and weekly&monthly reports.
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