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Studied course in MCSE and CCNA with Computeach (distance learning), Certified in CompTIA A+ exam.
Operating systems: Windows 95/98, Windows NT, Windows 2000, Windows XP, Windows Vista, Windows 7, Macintosh, Linux.
Languages: Java, JavaScript, HTML, XHTML
Software Packages: Microsoft Office/Professional XL, FrontPage, Dreamweaver
Databases: DBI, SQL
Holder of a full British Driving Licence
Lewisham College
1 A-Level Sports Studies
FA football coaching youth badge
Deptford Green School
9 GCSEs which include – English Literature, English Language, Maths, Science, Graphic design, Music, French, Religious education, I.T
G4s / IBM ATM engineer 8/2015 – to date
• Fully trained on all NCR machines, Linc safe cash 360 and some Wincor, Diabold machines.
• 1st/2nd line support for ATM machines, also in partnership with BT, Carillion services
• Engineering in customer facing environment for key financial banks which include Barclays, HSBC, RBS; as well as institutions and nationwide businesses like the House of Lords parliament, Network Rail services, or M&S.
• Full maintenance on ATM machines including: Peripherals Card reader, receipt printer, presenter, pick module, shutter assembly, facia, epp, dcb installs.
G4s Cash Solutions (Contract Management Finance) 5/2012 – 8/2015
• Accurately reporting data and offering an understanding to others where required.
• Validating the information held on the work request and service schedule before administering the requested change.
• Taking ownership of customers and branch requests /complaints as well as internal queries to resolve all issues always ensuring they are dealt with to a successful outcome
• Ensuring all agreed MI is delivered within timescales, weekly figures, work logging and customer service information.
Cyntergy IT Service Desk Analyst 10/2011- 5/2012
• 1st/2nd line support
• Supporting successful national businesses such as BT Expedite, Burberry, T.K. Max, Primark, Mothercare, WHS high street, JJB sports, Whistles, Travelodge.
• Configuring software services and patches, software updates.
• Configuring security settings.
• Documenting journals and compiling detailed reports.
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