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Desktop Support, Principle ICT Analyst, Service Desk Engineer, Field S

I am currently available for work
Serial No: 4319
(03/06/1974, male)
List top 5 skills: active directory, exchange, hardware, microsoft office, windows server
Short Bio:


Current location: 

Scotland, United Kingdom - View on map

Newham Council (GOV) - Principle ICT Analyst - June 2011-Present

  • Played a significant part of  the support centre dealing with incidents and service requests
  • Also identified with more than one incident that relates to a problem to quickly analyse and solve before any more incidents occur.
  • Remote support. RDP, VNC, Remote assistance and Team viewer.
  • Archive management. PST and Exchange Migration.
  • Local an Roaming profile issues.
  • Microsoft XP Windows7 and Apple Mac
  • Active directory management
  • DFS and file quota management
  • Exchange 2010 mailbox administration
  • Data Migration and encryption
  • Managed Uniflow and Print server clusters
  • Certified ITIL and good practice
  • Familiar with Service now,Track-IT,RMS and Microsoft Service Manager
  • Understanding of Office
  • Familiar with  Cisco unified Communication Manager 8.5 and Cisco IP phones
NHS – Tower Hamlets PCT - ICT Service Desk Analyst - September 2005 – February 2011
  • IT service desk supporting 1500 users, responsible for ensuring the smooth running of computer systems and ensuring users get the maximum benefits from them.
  • Installed and configured computer hardware operating systems and applications.
  • Monitored and maintained computer systems and networks.
  • Talked staff/clients through a series of actions, either face to face or over the telephone.
  • Troubleshot system and network problems and diagnosing and solving hardware/software faults.
  • Replaced parts as required.
  • Worked within an ITIL environment.
  • Provided support, including procedural documentation.
  • Followed diagrams and written instructions to repair a fault or set up a system.
  • Supported the roll-out of new applications.
  • Created images using Symantec Ghost.
  • Set up new users’ accounts and profiles and dealing with password issues.
  • Responded within agreed time limits to call-outs.
  • Prioritised and managed many open cases at one time.
  • Tested and evaluated new technology.
FOS.NET - I.T. 2nd Line Field Support Engineer - January 2000 – April 2005
  • Part of a team of IT support engineers with fast experience providing local IT support for small to medium based businesses in Essex and London.
  • Installed and Configured PCs, Laptops, Servers, Printers, Tape Backup drives, Switches, Hubs and Firewalls.
  • Replaced faulty equipment i.e. Memory, Hard drives, Printer parts and NICs.
  • Responded within agreed time limits to call outs.
  • Administrated Windows Servers i.e. Active directory, MS Exchange, Backups and BES.
  • Installed and configured  Blackberry Server
  • Installed Windows server 2000
  • Installed and supported Veritas Backup exec.
  • Troubleshot Local IT problems, DesktopsServersPrinters.
System Skills
  • Active Directory, DFS, DNS, DHCP and Print server management
  • Cisco unified communications manager (CUCM) version 8.5 –Configuration and administration knowledge familiar with setting up IP phones MGCP Gateways devices and LDAP integration. Configuring IP phone softkey template features and training users
  • Cisco Call Manager express implementation knowledge of implementing IP and analogue phones
  • Cisco Unified Presence Basic knowledge
  • Cisco Unity Connection Basic knowledge
  • Knowledge in creating VM’s in VMware server and hyperV.
  • Exchange 2010 administration and configuration and powershell scripting  to migrate PST’s to mailboxes within Newham Council
  • Exchange 5.5/2000 troubleshooting experience
  • Enterprise Vault trained – 3 day course with administrative experience in the NHS
  • Blackberry Server Installation from installing to conf
  • Symantec Backup ExecHP Data-protector Installation and managed backups and trouble shoot errors
  • Service Now and RMS Call logging system
  • Cisco Telephony, Routing and Switching
  • Windows 2000,XP, 7
  • Proficient with Microsoft Office 2003, 2007 and 2010 excellent with all versions of Outlook.
  • Uniflow Print server management
  • Microsoft App-V troubleshooting end user issues

Spoken languages: 


Locations I am interested in working:

africa, Australia, Bahrain, Bangladesh, Belgium, canada, china, France, Germany, India, Italy, Japan, kuwait, Mauritania, Netherlands, new zealand, nigeria, Norway, Poland, qatar, saudi arabia, Singapore, spain, Sweden, switzerland, United Arab Emirates, United Kingdom, United States