I am a seasoned manager in the Philippines with more than 20 years extensive experience on Project Administration, Business Development, Operations, Research Analysis, Human Resources, Recruitment, Sales and Marketing, Financial Management, Creative Events Management for Promotional Campaigns. Have proven versatility over the years of dedicated work and training.
A flexible achiever who possesses a unique mix of skills and talents obtained over the years, a versatile type of business-oriented woman exploiting innovation creatively in devising ways to improve the existing system, and applying strategic plans to supervise people, Mary Ann is a results- oriented hands-on administrative professional with more than 20 years extensive experience in over-all Virtual Assistance, Administrative, Operations, Research Analysis, HR, Recruitment, Sales and Marketing, Business Development Management, Financial Management and Creative Events Programs.
Areas Of Expertise
All-Around Virtual Assistance/Project Management (Home Based)
• Project Management and Organization, Implementation of policies and procedures in each project
• Email Handling & Calendar Management involving Filtering Emails and Managing Email Spams, Managing email services (MailChimp, Aweber, sending out marketing strategies, proposals and respond to client inquiries, buyer requests and customer feedbacks on Amazon and Outlook)
• Database Management / Building / Updating CRM Systems, Simple to complex Data Entry using CRM and other applications/programs such as Magento, Salesforce, Zoho CRM.
• Hubspot Blogging, SEO, Social Media, CMS, Lead Management, Email, Marketing Automation
• Coordination of tasks thru Smartsheet, Basecamp, Google Hangouts and Skype conference
• Managing Google Calendar, Appointment Setting, Diary Management, Travel / Event Planning and Arrangement, Sending of birthday greetings, invitations, etc.
• Cloud-based system for cloud storage management such as Dropbox, Microsoft One Drive and Google drive
• Data Entry and Analysis in Word/Google documents sharing such as editing of Word documents and Excel sheets as well as preparation of
• Power point Slides presentations and conversion of Word/Excel to Adobe pdf files, inputting and editing business correspondence, general web research and analysis of data
• Preparation of agenda and minutes of meetings/call conferences thru google talk and skype
• Creation of reports and forms required, online purchases on behalf of the employer using personal credit card
• Audio/Video transcription and language translation
• Handling client relationships and customer service, appointment setting and inbound/outbound telemarketing and technical support via VOIP phone using Ring Central and Skype click to call
• Assist in the Development of Comprehensive Marketing Plan and Execution, and Cross Development of Marketing material across business affiliates, press releases and utilization of current community projects supported by the group, to better position the company within the public space.
• Basic Excel worksheets for bookkeeping, preparation of invoices, payrolls, financial analysis, tracking budgets and expenses, lead generation, Amazon sales tracking
• SEO Article and content writing/posting, product description, promo articles, creation of press release, newsletters, eBooks, mini books, news articles, copywriting, guest blogging/ghost writing, article spinning. Check – http://ann1028.weebly.com/seo-articles.html to view samples of my SEO writing. Expert on writing various topics for E-books and Mini Course, Niche Articles based on Keyword Phrases and even distribution of Keyword density
• Uploading of media files, Editing of blog articles and product description content at WORDPRESS
• Enhance/manage database of connections thru LinkedIn account management and lead generation through extraction of data online such as profiles on Zoho Recruit, LinkedIn, Ladders, Yelp and establishment of database on spreadsheet with all the essential information required by employer
• Updating and sharing of posts thru affiliate marketing permalinks on Amazon product reviews, managing of accounts and fan page, joining FB and LinkedIn groups, posting, promoting, sharing contents, managing comments and filtering spams on Facebook, Google +, Twitter, Pinterest, Youtube, Instagram, and StumbleUpon
• Graphics design and web design (user-friendly web portals such as weebly.com, wix.com and wordpress.com) and Basic photo editing, graphics design thru Adobe Photoshop
• Multimedia audio editing using Sound Forge and Cool Edit Pro, and video editing using Windows Movie Maker, Nero Vision Express, Pro Show Gold, Adobe Premiere and Pinnacle
• Knowledge on Troubleshooting of internet connectivity issues and other software installations
• Outsourcing and HR Staffing & Recruitment, interviewing of applicants thru Skype.
General Administration, Human Resource Management & Financial Management
Properties & Supplies Management, Procurement, Records Management, Security and Building Maintenance, Personnel Management covering Leave Monitoring, Payroll Administration, Recruitment, Performance Management, Employee Relations, Benefits Administration, Training and Organizational Development, Reimbursements, Auditing Liquidation of Cash Advances, Tracking Budget Expenses and Budget Allotments for the Fiscal Year, Handles Fixed and Mandatory Expenses, Cash Flow Monitoring, Revenue Analysis, Handles Financial Statements covering Operating Expenses, Net Income, Bank Reconciliation, Process Purchase Request Orders, Vouchers, Petty Cash and Maintenance of Consolidated Index of Expenses per Fiscal Year. Hands-on experience on Food and Beverage handling as Restaurant/Catering manager.
Creative Events & Promotions
Conceptualization and preparation of PR and Advertising Campaigns, Sales materials such as brochures, quotations/proposals, audio visual
presentations, advertising layouts, flyers, and even concept design for exhibit booths and presentations on trade shows. Manages a team of events specialists/organizers and plans weddings, debuts, corporate parties, birthday celebrations of clients as well as acts as Resource speaker for various advertising campaigns and Public Relations strategies.
Business Development, Sales & Marketing
Concentrates on developing new revenue streams from new products and services, while optimizing income from existing lines through innovative marketing and gathers data through rapid exploitation of changing customer needs and tastes, assessments of target markets and opportunities. Formal proposal writing and business model design. Evaluates a business and realizes its full potential, using such tools as marketing, sales, information management and customer service. Monitoring Sales activities of Prospected target areas. Supervising and coaching other sales team members with the objective of achieving budgeted revenue or better. Has direct, hands-on responsibility for sales activity within area to support the enterprise system, Analyze sales problems/issues at the plant and provide creative strategies to market the product by training the sales team with goal-setting and motivational strategies.
Crafts Artistry, Design Conceptualization of Events and Promotions, Event Hosting, Singing, Choreographing, Event Planning
Website Construction/Design & Multimedia
http://www.travelbloggie.com , http://www.theweddingsingers.weebly.com , http://www.cherishdtreasures.weebly.com,
Web graphics design (Headers, Banners, Logo, E-book Cover), Desktop Publishing (Graphics Layout Artist and Video/Audio Editor using Multi-media Applications such as Cool Edit Pro for Audio editing, compiling remixed songs, Animation using Image Ready, Photo Editing and Layout of Invitations and calling cards using Adobe Photoshop, Printshop, Databecker, Printartist, Coreldraw, Movie Editing using ProShow Gold, Nero Vision Express, Windows Movie Maker, etc. , Flash Movie Creation using Photo Flash Maker Professional edition)
Education & Professional Development
ELEMENTARY : St. Paul College Pasig (1972 – 1979)
HIGH SCHOOL : St. Paul College Quezon City (1979 – 1983)
COLLEGE : National College of Business & Arts (NCBA)
(B.S. in Business Administration – Major in Accounting) 1984 – 1988
Honors received: Top 4th Placer on Departmental Exams for Business Mathematics held last March 1984 within 4 branches of NCBA.
POST GRADUATE : University of the Philippines
Masters in Management (Major in Development Mgt.)
Off-campus Scholarship sponsored by NEDA and UP Los Baños
1997 – 1999 (36 academic units completed, thesis deferred)
Freelance Project Manager and General Virtual Assistant
(March 2014 – present)
Small companies and Start-Up business owners needing virtual assistance on a short term gig
ONLINE MANAGING EDITOR-IN-CHIEF/ HUMAN RESOURCE MANAGER
(Sept. 2013 – Feb. 2014)
Tune Media Pty Ltd, Sydney Australia (Home-Based Online Job)
Proofreads and Checks on Plagiarism reports when running the articles submitted by writers., Coordinates the topics/category for the writers to publish., Posts ads/job openings on hiring sites, Interviews applicants and recommends those who pass to Operations Manager, In charge of computation of payout, Collects the bank details of personnel, Follows up on the progress reports of editors and collects these for documentation, Checks on the attendance of personnel, Checks if writers meet their articles every week. Devised the Employee handbook to be provided to newly hired employees for Orientation. Collaborates with President and Finance Head (husband and wife) of Tune media regarding recommendations for promotion, termination and salary increments. Recommends developments in welfare and benefits as well as handles employee grievance concerns. Created on own initiative, the Leave Monitoring System and leave credit entitlements of online writers.
President and Owner
(Jan. 2013 – present)
Cherish The Treasures Events Services
Manages a team of events organizers specializing on weddings, debuts, corporate events, and birthdays. This is just a family sideline business for additional income.
ONLINE BUSINESS DEVELOPMENT SUPPORT EXECUTIVE
(Jan. – December 2012)
2Develop Business, Sydney Australia
Primary responsibility was to handle calls to Australian prospective clients, lead generation and telemarketing/appointment setting.. Represented company for customer service and used CRM for leads.
ONLINE SUPERVISING SEO SPECIALIST
(June 2011-December 2011)
WIRELESS ESSENCE MARKETING, Belfast, UK (Home-based online job)
Generates Keyword Phrases and Meta tags to optimize web content on SEO Rewrites and transforms web contents into original articles, Updates sheets on Google documents, daily email reporting, trains writers for generic articles, multiple postings, keyword articles and rewrites. Proofreads and edits the writers’ outputs and monitors their daily submission.
ONLINE BUSINESS DEVT. MANAGER / ASST. PROJECT MANAGER
(Dec. 2009- June 2011)
M.O. DAGENAIS AND ASSOCIATES, INC. (Home-based job)Snap Web Solutions (Home-based, full-time), Montreal Quebec, Canada
Responsible for analyzing customer requirements, data research and comparative analysis of market competencies, Assists with Designing Solutions for Strategic Implementation of Business Development Plans, Ensures successful project delivery and overall customer satisfaction, Delegates development responsibilities to team members, Formulates Strategic Marketing Approaches to generate more client leads. Manages CRM (Customer Relationship Management), Exercises Public Relations in taking care of valued clients through provision of appreciation cards, gratitude tokens, incentives, email newsletters for updates on current services being offered, testimonial gathering, referral programs, gift certificates
ONLINE PROJECT MANAGER
(January 2009 – December 2009)
WF Concepts Internet Marketing Web Services/ Online Booking Portal for Hotels, Restaurants and Resorts)
California St., Villa Sol Village, Angeles Pampanga
Manages the team of web developers and strategically markets their services through hands on exposure to clients’ needs for services. Presents proposals to various owners of hotels, restaurants and resorts in Clark, Angeles Pampanga for inclusion in our Online Booking portal alongside the creation of web content articles for their websites; Enhancing their presence on search engines, ranking their business on first page through Search Engine Optimization (SEO), Keyword Tools, and Site Optimization.
ONLINE FREELANCE E-BOOK WRITER/RESEARCHER/EDITOR, WEB COPYWRITER, GRAPHICS DESIGNER FOR E-BOOK COVER/HEADER/LOGO&BANNER
(2008 – present)
NICHE PROFIT CLASSROOM
(part time/freelance Online writer since 2008-present)
International Clients from USA, Canada, New Zealand, Norway, Australia & UK
Research and data gathering of Topics on Table of Contents created with the E-book project. Generates Keyword Phrases and Meta tags to optimize web content on SEO Rewrites and transforms web contents into original articles.
Coordinates with project manager on the progress of the assigned tasks
Creates graphic designs for E-book covers, Mini course covers, Headers and Banners/Logos
GAVALTECH INC., Chicago USA
(Part-time Online writer since 2008-2010)
Prepares monthly online newsletter for Global Staff Leasing and Parenting Essentials; Submits 2 minibooks about Parenting Essentials every month; Submits 5 minibooks about Global Staff Leasing (Virtual staff outsourcing) and New Business Strategies.
ADMINISTRATIVE AND HR MANAGER / EXECUTIVE ASST. TO THE SVP
American Intl. Marketing Systems (AIMS), On Time Advertising Account
(Ground Floor, World Wide Corporate Center, Starmall Annex, Shaw Blvd., Mandaluyong City
Performs overall Administrative functions for the OTA campaign, handles and screens inbound calls and transfers calls to concerned personnel, checks the leads generated if good and sees to it that team leaders report to me for updates on appointments scheduled. Coordinates with SVPs on business related inquiries, drafts email for clients, coordinates with AIMS HR on payroll, compensation and benefits of OTA staffs, screens applicants for final interview, conducts recruitment thru internet advertising and initial phone interviews, takes charge of procurement, liquidation of cash advances, prepares demo work orders, appointment calendars and organizes the files for OTA records, checks the authenticity of websites generated from the reports of agents and team leader, acts as Operations manager in the absence of the SVPs regarding call center agents’ concerns.
TECHNICAL SUPPORT REPRESENTATIVE
(Jan. 2009 – July 2009)
ACCENTURE Delivery Center in the Philippines ,ACCBS Manila Operations Team (Popcorn) , Accenture Customer Contact BPO Services22nd Floor
Robinson’s Cybergate Center Tower 2, Pioneer St., Mandaluyong City (1554)
Provides technical troubleshooting support services for Inbound operations regarding internet connectivity issues, hardware configurations, email accounts, order status reports of subscribers.
PROJECT CONSULTANT – Project Administrator
(July 2008-December 2008)
Tribal Helm Corp. (Dublin Ireland)
AUSAID through the Philippines-Australia Partnership for Economic Governance Reforms (PEGR)Project – (Reform Agenda (RA) 010-01Strengthening the
Internal Control System & the Internal Audit in the Department of Education in the Philippines (DepEd)
Responsibility includes coordination and provision of technical and administrative services to the team throughout the 24-month implementation of the Reform Agenda under the Dept. of Education.
AREA MANAGER / BUSINESS DEVELOPMENT MANAGER
(April 2007 – November 2008)
Trevi’s Internationale Corp./ Plantex Solutions Mfg. Corp. ) 7 Saint Martin St., Cityland Townhouses Oranbo, Pasig City
Responsible for sales activities in assigned areas . Supervising and coaching other sales team members with the objective of achieving budgeted revenue or better. Has direct, hands-on responsibility for sales activity within area to support the enterprise system, Establish working relationship and consistent communication with Area Operations Manager and Regional Manager for status of sales, Analyze sales problems/issues in plant and provide creative strategies to market the product by training the sales team, giving pep talks, team buildings, goal-setting, and motivational programs Conceptualization and preparation of PR and Advertising Campaigns, Sales materials such as Plantex brochures, quotations/proposals, audio visual presentations, advertising layouts, flyers, and even concept design for exhibit booths and presentations on trade shows.
(2002 – 2008 ) (2008 – present)
Cherish The Treasures Events Services Catering (Greenwoods Cainta Rizal) (2008 – presemt) Dinky’s Bar and Restaurant (Oranbo, Pasig City) (Part Time 2008)
Fianne’s Canteen & Catering Services (Ph2 Ever Gotesco Corp. Tower, Manila) (Night shift 2002-2007) Rusmar Catering in collaboration with Cherish The Treasures Events Services (2012-present)
Performs over-all function of a manager in monitoring daily activities of the restaurant and bar.. Expert on marketing strategies and promotional campaigns to gather leads for possible clients on diverse restaurant functions. Handles customer concerns and issues for food handling, cleanliness and maintenance of kitchen area . Leads the Human Resource team for recruitment of waiters, bartenders, cashiers, etc . Ensures daily sales had been achieved remarkably. Reports to the president of the company for weekly accomplishments of the restaurant team . Responsible for planning, organizing, directing and coordinating with the workers and resources of the canteen and catering services for the efficient, well-prepared and profitable service of food and beverages. Takes part in the planning of menus that are flavorful and famous with customers. Coordinates with the chefs for the efficient provisioning and purchasing of supplies, cost estimates and supervision of portion control and minimizing of waste through quantities served . Checks the consistency of high quality catering services rendered. Monitors the books and financial documentations to ensure seamless operations and conformity to budgetary limitations..
ADMINISTRATIVE OFFICER IV
(Oct. 2005 – Feb. 2007) – Promotion, Change of Position Title BUDGET OFFICER II (Aug. 1995 – Oct. 2005)
National Economic and Development Authority (NEDA), 12 NEDA Bldg., J. Escriva Drive, Ortigas Center, Pasig City
ADMINISTRATIVE STAFF ( FINANCIAL SERVICES)
HUMAN RESOURCE MANAGEMENT OFFICER (Oct. 1990 to Aug. 1995)
National Economic and Development Authority (NEDA)
ADMINISTRATIVE STAFF ( HUMAN RESOURCES DIVISION)
Collaborates and coordinates with head of HR in recommending, implementing, administering and evaluating employee policies an d programs, labor-management functions, disciplinary action process, grievance concerns and disciplinary proceedings, and Supports Management Proficiency Improvement through In-House trainings, Active on public speaking/hosting and Design Conceptualization of In- House Cultural Events based on required themes. Key tasks: Handling of Employee Events like Sports & Cultural Activities, Wellness & Engagement Programs, Consolidation of staff career path through Training and Development Programs , Secretariat Services for
Committee on Scholarships and Career Development,
Implementation of employee relations programs like welfare and benefits, rewards and incentives, Facilitating in Team Building Planning, and Resource Speaker on Trainings
AD-HOC Assigned Responsibilities: BOARD DIRECTOR
NEDA Administrative Personnel Association (NAPA)
Reviewing, Implementing and Administering new policies and procedures related to Administrative functions, Information Dissemination of Management concerns to the ranks, Conduct of interview of applicants/candidates for promotion and participate on the screening process for hiring applicants at Administrative Staff, Coordinating employee’s grievance concerns by bridging gap between the ranks and the higher management, Advocates Development and Upgrade of Management Standards through revised policy implementation,
Fostering Teamwork through good leadership strategic skills. Various representations on Committee meetings which involve : Awards and Incentives for employees, Sports and Cultural Activities (Acts as Chairperson for Volleyball Committee, a subcommittee of the NEDA Physical and Sports Development Committee), Leads Fund-raising campaigns for employees’ welfare and benefits, Health Insurance bidding for annual employees’ benefits, and advocates cost saving measures for year-end benefits.
Interested on Gadget Applications downloading and installation, Mentoring online, Interviewing applicants, Calling international clients abroad, Event planning and coordination, Event Hosting, Singing @ weddings, Choreographing dance steps, Acting workshops, Resource Speaking @ Trainings and Seminars, Promotional advertising thru Social Media
Hobbies: Volleyball, Bowling, Composing poems and song writing, Piano, Guitar, Drums, Collecting DVDs and Remixing Music
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