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CV,Telecom team leader looking for work in Australia, UK, USA or NZ

I am currently available for work
Serial No: 10106

List top 5 skills: english and italian, office, open minded, organised, people management
Short Bio:

I have a 15 year carreer in Vodafone Romania. Currently I am team leader in the biggest store in Bucharest. I speak English and Italian fluently. I have experience in people management and telecom sales leadership. I would like to expand my horizon and work in a different environment. I am a team player and I work well under pressure.

Current location: 

Bucharest, Romania - View on map

Nationality: 

romanian

Preferred Sector of Employment: 

, multilingual

Spoken languages: 

english, french, italian

Locations I am interested in working:

Australia, Italy, United Kingdom, United States



EDUCATION

1997 – 2001 Management University – Artifex University Bucharest

1993 – 1997 “George Bacovia” High school, Bacau, English-French section.

WORK EXPERIENCE

February 2013 – present Team-Coordinator Retail Store

– Coordinating the store to ensure target achievement on multiple lines of target ( voice activation, data activation, points, prepaid, accessories)

– Dealing with critical/key customers in order to facilitate the selling process by offering a consistent and memorable experience to the client

– Communicating efficiently with the other stores and other departments to ensure target achievement in the store and in the region

– Leading the team efficiently and splitting the sales targets

– Motivating, teaching and developing sales representatives in order to achieve the standard behavior both from a business and from a personal stand point

– Implementing the retail model in the designated store according to internal procedures and finance regulations.

– Approving payroll and holydays for the team

– Approuving or asking for exceptions in activation process

Marcomm Project for Bucharest 2 region

– Uniform orders for the whole Bucuresti 2 region

– Ensuring that all the stores in the region have the proper marketing information available(stickers, flyers, LCD publicity)

– Keeping in touch with our marketing team

February 2013 – September 2013 Acting Team-Coordinator Retail Store

– the same as for team coordinator

October 2006 – present Empire Studios

– Films and documentaries translations and paging subtitles

– Translations from English, Italian and French

– Meeting deadlines for translations

– Following the subtitling guidelines

– I am their only translator from Italian

September – October 2010 – New pos testing IT

March 2001-May 2013 Payment Office Specialist and Manager Back-up Vodafone S.A.

– Receive payments from customers, allocate payments with 100% accuracy

– End of day reports and cash registry

– Maintain the link between the payment office and the collaborating bank

– Apply collection procedures

– Assure a high level of service for all paying customers and high value collection service proving excellent customer service and external

– Processes customer complaints in a courteous and professional manner in order to resolve any issues within his control;

– Providing support for the internal customers, sales team and other departments.

August 2000 – 2001 (March) Payment Office Representative and Accounts Receivable Officer – Collection Department – Mobifon S.A

– Receive payments from customers

– Apply collection procedures

– Verify payments made the day before

– Allocate payments from banks

– Check over and under payments

– Following and applying company’s internal rules and department’s procedures.

1999 – 2000 Customer Service Representative – Customer Service for Consumer Market – Mobifon S.A

– Addressing customer needs in order to solve different problems or offer solutions on inquiries regarding specific services, offers and products;

– Maintaining and increasing customer satisfaction;

– Dealing with customers’ complaints and requests.

– Collaborate with all the other departments involved in resolving customer’s issues determining the best solution/alternative;

SKILLS/INTERESTS

 Foreign languages: English (advanced, both written and spoken);

Italian (advanced, both written and spoken)

French (medium, both written and spoken);

Spanish (basic, both written and spoken)

 Very good communication skills and organizational qualities;

 Elevated sense of responsibility;

 Ability to organize a fairly large group of people

 Solving issues abilities

 Very professional attitude

 Teamwork player

 Proactive;

 Driving license.

TRAINING

MOBIFON SA:

 Achieving Extraordinary Customer Relation;

 Be a Double Bagger;

 Up sell for MyBanking.

 CRED

Certificates

 Italian interpreter certificate- Issued by The Chamber of Commerce, Agriculture and Industry Bacau

 English interpreter certificate- Issued by “George Bacovia” High-School