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IT Technician / Operations Technician

I am currently available for work
Serial No: 10545

List top 5 skills: networking, preventative maintenance, printer support, technical support
Short Bio:

• Installing and configuring laptops, desktops and workstation servers with BP Windows XP and 7 images.
• MS Office Outlook 2003 and 2010 configuration.
• Microsoft Outlook Personal Folder Recovery.
Troubleshooting laptops, desktops and workstation servers hardware and software issues within SLA.
Network repair and configuration.
Troubleshooting BP Virtual Private Network
Troubleshooting and Repairing HP multifunction printers and plotters.
Creating Custom OS images.
Filenet and Sap

Current location: 

Trinidad and Tobago - View on map

Nationality: 

Trinidad

Preferred Sector of Employment: 

IT and Technology, Oil, Gas and Energy

Spoken languages: 

english

Locations I am interested in working:

Australia, canada, Dubai, new zealand, United Arab Emirates, United Kingdom



TECHNICAL SKILLS:

• Operating Systems: Microsoft Windows XP/Vista/7/server 2003 and 2008, Linux Debian/Slackware/Ubuntu/Fedora.

• Hardware: Desktops, Laptops, Printers, Peripherals and Switches.

• Software: Enterprise Vault, Embassy Suite Wave Encryption, Sophos Encryption, Mc Afee Virus Scan, Symantec Antivirus, Filenet, Norton Antivirus, Zelio Soft, Net Op Remote Control, TMA, Adobe Acrobat Reader & Writer, BMC Remedy, MS Office, MS Exchange, Remote Desktop, Winsock, Putty, KDE and Gnome.

• Vendors: Dell, Hewlett-Packard, IBM.

PROFESSIONAL EXPERIENCE:

IBM WORLD TRADE CORPORATION 25th APRIL 2012-

INTERMEDIATE SUPPORT REPRESENTATIVE – (FIELD SERVICES BP TRINIDAD LIMITED)

• Installing and configuring laptops, desktops and workstation servers with BP Windows XP and 7 images.

• MS Office Outlook 2003 and 2010 configuration.

• Microsoft Outlook Personal Folder Recovery.

• Troubleshooting laptops, desktops and workstation servers hardware and software issues within SLA.

• Network repair and configuration.

• Troubleshooting BP Virtual Private Network.

• Maintaining printer stock inventory.

• Responsible for doing bi-weekly checks on all printers within BP Network.

• Troubleshooting and Repairing HP multifunction printers and plotters.

• Contacting third party vendors for quotes on service cost and replacement parts on HP printers and plotters

• Installing Hard Drive encryption software.

• Resetting user account passwords.

• Ensuring user desktops and laptops has latest security patches installed.

• Installation of email encryption via Enterprise Vault.

• Mapping of Network Drives.

• Creating Custom OS images.

• Filenet IDM Desktop and SAP installation.

RADIOSHACK GULF CITY, 14 OCT 2011 – APRIL 14TH 2012

CUSTOMER SERVICE REPRESENTATIVE

• Attracts potential customers by answering product and service questions.

• Determine customer requirements and expectations in order to recommend specific products and solutions

• Assist in physical inventory intake

SOUTH WEST REGIONAL HEALTH AUTHORITY (S.W.R.H.A), 11 MARCH 2009 – 14 MARCH 2011

DESKSIDE SUPPORT TECHNICIAN TRAINEE.

• Installing and Upgrading of hardware and software, maintaining desktops, laptops and peripherals.

• Microsoft Windows XP, Vista and Microsoft Windows 7 installation, configuration and basic Microsoft Windows 2003 and 2008 server Management.

• Troubleshooting onsite and remotely via Remote Desktop and Net Op Remote Control.

• Creation and Management of user accounts.

• Microsoft Exchange – MS Office Outlook 2003 and 2007 configuration.

• Basic network repair and configuration.

• Cooperated with members of senior Staff in order to create a stock inventory of all Information Technology related equipment at S.W.R.H.A.

• Participated in storage relocation tasks and testing in order to salvage equipment.

SELF EMPLOYED, 4TH FEBRUARY 2008 – PRESENT

INFORMATION TECHNOLOGY TECHNICIAN.

• Building/Upgrading hardware and software on desktops and laptops.

• Repairing hardware/software and preventative maintenance on desktop and laptops.

TECH BUSINESS CARIBBEAN CLIENTS, 13TH MARCH 2006 – 15TH AUGUST 2006

TRAINEE TECHNICAL SUPPORT ANALYST AND NETWORK SUPPORT TECHNICIAN.

• Assisted the Senior Consultant in the implementation and configuration of hardware and software on networks including cables, new network devices and patch panels.

• Repairing, installing, upgrading and maintaining desktops and peripherals.

ACHIEVEMENTS:

• At S.W.R.H.A I was given the opportunity to function as a team member and enhanced my communication and analytical skills in a working environment.

• Contributed towards small projects such as installing, configuring and upgrading 68 workstations along with networking equipment and peripherals.

• Completed two hundred and seventy (270) Information Technology related problems at S.W.R.H.A, in the following areas: Network Systems – thirty-nine (39), Telephone Systems – three (3), Software Systems – seventy (70) and Hardware Systems – one hundred and fifty-eight (158).

EDUCATION:

AUTOMOTIVE TECHNOLOGY COLLEGE 2013

• Instrumentation Certificate (City and Guilds)

AMERICAN HEART ASSOCIATION NOV 2012

• First Aid CPR AED

SCHOOL OF BUSINESS AND COMPUTER SCIENCES, 2010-2012

• Electrical & Electronic Engineering Technician Certificate (City and Guilds).

• Programmable Logic Controllers (PLC).

• Electronic Engineering Technician Diploma (City and Guilds).

SCHOOL OF ACCOUNTING AND MANAGEMENT, 2007

• London Metropolitan University: Bachelors of Science in Computing and Information Systems.

PRESENTATION COLLEGE SAN FERNANDO, 2002

Caribbean Examination Council (CXC)

• Mathematics

• Geography

• English

• Principles of Accounts

• Literature

• History

• Technical Drawing