CV, US Based Caseworker Seeking Employment In Selected Countries

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Serial No: 34032

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Skills keywords: benefit specialist, case manager, case worker, interviewer, researcher

Short Bio:

I have had a fulfilling career as a Program Services Evaluator for the State of Arizona Department of Economic Security. In my day to day work I help many families obtain medical insurance, nutrition assistance and cash assistance.

Current location:  Laveen, Arizona - View on map

Nationality: American

Preferred Sector of Employment:  accounting and finance, Admin and Clerical, education and training

Spoken languages: english, spanish

Location I am interested in working: Anywhere

Summary Of Qualifications

• Possesses strong knowledge of principles and processes for providing customer and personal services; including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Communicates with people outside the organization, representing the organization to customers, the public, government and other external sources.

• Handles complaints, settles disputes, resolves grievances and conflicts; and negotiates well with others.

• Able to multitask and navigate between several programs simultaneously.

Education

DeVry University, Junior Year  August 2010-May 2015
Bachelor of Applied Science, Accounting Online

Cuyahoga Community College January  2008-May 2008
Certificate of Completion Cleveland Ohio
Precision Machining Technology

Work Experience

Arizona Department of Economic Security Phoenix, Arizona
March 2014 – Present

Program Service Evaluator II

• Conduct client interviews by phone for nutrition, medical, and cash assistance benefits

• Provide one call resolution by reviewing submitted documents, making verification phone calls, and approving client benefits

• Utilize client pay stubs, employer verification letters, self-employment ledgers, and other resources to correctly budget client benefit amounts.

• Clarify DES policy for customers seeking information about adverse action taken on their cases

• Notate reason for each customer’s call and all actions taken to assist customer.

• Provide emergency resource information for customers in immediate need

Key Accomplishments

• Employee of the Month Award, July 2014

• Perfect Attendance Awards, May and July 2014

• Pride On the Spot Customer Service Awards, May 2015

• Selected for Pilot Resolution Team, June 2015

• Selected to participate in Virtual Office Program, November 2015

Consumer Cellular Phoenix, Arizona
May 2013 – February 2014

Communications Specialist

• Provided basic technical support for flip phones, Android phones, and Apple iPhones

• Educated customers about their cellphones and how to get the best experience from them

• Checked customer’s coverage area to determine if they will get a good signal

• Activated new lines of service and port phone numbers from customer’s previous phone company

• Negotiated payment arrangements for customers with delinquent accounts

• Provided voice, data, and text usage reports for customers

• Clarified billing issues for customers by explaining their usage, billing cycle, pro ration, and payment history

• Processed payment for service and equipment made by credit card, debit card, and electronic check.

Adecco Phoenix, Arizona
November 2012 – April 2013

Human Resources Administrative Assistant

• Assembled personnel files from compiled employee on-boarding forms

• Performed background checks and employment verification using Hire Right and Taleo

• Assisted payroll clerk by examining state and federal tax forms for errors or missing information

• Organized and verified credit card receipts for Vice-President

• Created master spreadsheet reflecting non-billable hours for all project managers under Vice-President

• Answered telephone and made outbound calls to attorneys to submit outstanding documents to payroll

• Assisted in training of new employees

TriStaff Group (Arrow Electronics) Phoenix, Arizona
April 2012 – August 2012

Warehouse Associate

• Verified inventory computations by comparing them to physical counts of stock, and investigated discrepancies or adjust errors.

• Examined and inspected stock items for wear or defects, reporting any damage to supervisors.

Safelite Autoglass Chandler, Arizona
May 2010 – February 2012

Inbound Customer Service Representative

• Conferred with customers by telephone to provide information about products or services, take and enter orders, and/or obtain details of complaints.

• Referred unresolved customer grievances to designated departments for further investigation.

PDS Technical Services (Boeing Aerospace) Mesa, Arizona
September 2009 – April 2010

Production Coordinator

• Matched aircraft assembly parts and wire by shop order number and delivered assembled kits to assigned engineers.

• Logged all deliveries and incorrect parts in an Excel workbook, as well as, performed parts audits and completed 5S duties assigned to team.

Manpower Professional (Honeywell Aerospace) Phoenix, Arizona
July 2008 – January 2009

Logistics Specialist

• Packaged and shipped electronic parts, completed required shipping paperwork and scheduled shipments with UPS online system.