CV, UK Based Junior SAP Support Consultant Looking To UK Or USA

Available

Serial No: 18626

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Skills keywords: content developer, it trainer, support consultant

Short Bio:

A determined, driven and enthusiastic Junior SAP Support Consultant who’s number one aim is client satisfaction and providing excellent customer service. I possess exceptional business communication skills and can consult with influence at all levels. I always aims to bring extra value, ideas and innovation to clients. With a passion in IT, Have developed skills so that they can be utilized across different businesses.

Current location:  England, United Kingdom - View on map

Nationality: British

Preferred Sector of Employment:  IT and Technology

Spoken languages: english

Location I am interested in working: Anywhere

Qualifications

BSC. In Business Information Technology (Upper Second Class of Honours Degree) Middlesex University, London, United Kingdom 2014

A- Levels (3 A levels) Christ’s College Finchley, East End Road, London, UK 2009

GNVQ Business (High Merit) Christ’s College Finchley, East End Road, London, UK 2007

Career Summary

• SAP R/3 UML

• SAP CRM HTML

• DBMS Oracle 9i, My SQL

• Scripting Languages Web Matrix

• Operating Systems Windows 7, Vista, Windows XP, Windows 95/98

• Application Software Microsoft Office, Adobe Photoshop, Adobe After Effect,

Employment History

Company: Vue Entertainment Ltd
Feb 2013 – June 2014

Role: Customer Service Advisor Part-time
Worked as part of a team to provide first level helpline supporting to internal and external customers.

Key Responsibilities included:

• Provide support for customers, by acting as a first line contact for in-bound requests received via phone, email, regular mail, fax and other means

• Deliver the highest level of customer service to internal and external customers at all times

• Promote client programs

• Trouble shoot customer issues, owning them until a full resolution has been obtained

• Undertake a variety of tasks associated with the high service delivery of our customers. Equally they will be expected to maintain all documentation and train others on key aspects of the role

• Respond to all first level technical support of software and administrative issues, as defined in procedures

• Process all data in line with business standards and Data Protection

• Contribute to the review, amendment and implementation of improved procedures, processes and standards that increase efficiency and effectiveness

Company: African Institute of Research and Development July 2009 – November 2014
Role: Junior SAP CRM Virtual Content Developer Part-time

Workled as part of a team to develop SAP training materials using SAP CRM 7.0.

Key Responsibilities included:

• Developing training material with SAP CRM 7, including PowerPoint, exercises and quick reference guides

• Understanding the key business processes

• Adhering to the material standards and guidelines provided

• Conducting peer reviews of training materials to ensure the quality is of the highest standards

• Assisted on other adhoc duties such as developing a database, troubleshooting, application support, testing and finding solutions to technical issues.

Company: UK Power Networks November 2014 – Present
Role: SAP Business Readiness Full-Time

Part of a team that provided training and support when implementing SAP CRM 7 systems to UK Power Network Call Centre Agents.

Key Responsibilities Included:

• Frontline support and frontline champion for Business Transformation Program within the Customer Care department

• Answer training and system questions about CRM 7; provide workflow assistance, review and update errors logged identify issues, trends and communicate with floor walkers to resolve end user concerns.

• Help super users by providing feedback and cataloguing, monitoring and responding to system errors and issues end users will be facing while operating.

• Provide courteous, calm and reassuring support to end users during the implementation of new SAP CRM 7 Systems

• Maintaining high level customer service by reducing fear and anxiety during the implementation of the new SAP CRM 7.0 systems