Experienced social housing administrator.
Highly organised and efficient team player.
Experience in monitoring contracts and dealing with tenant queries.
Data inputting experience with high attention to detail.
Multi-tasker and excellent communicator.
Regular user of Microsoft Packages, Word, Outlook, PowerPoint and Excel.
Intermediate level in Excel.
Book gas servicing and in-putted gas information onto system
NVQ L1 in Business Admin
Degree in Media and Communication Studies
Bachelors Degree in Media and Communication Studies (2:2)
RCT Homes (4/11/13 – 29/05/15)
My duties included assisting the contract manager in planned works to be carried out to properties. Liaising with contractors and tenant officers to deliver a first class service to our tenants and assisting the contract support team in the running of technical services. I create property packs weekly for contractors to carry out necessary works and to scan and upload documents to Amtrack. I have strong interpersonal skills by speaking to tenants on a daily basis, dealing with queries and rearranging appointments. I passionate about working with people and I enjoy being involved in activities. I understand how to manage as I have helped manage the surveyors and worked the contract managers to deliver the internal and external works. I understand tenants’ needs and am confident in solving any issues they may have with planned works. I can work largely unsupervised and am able to prioritise my workload in order of importance. I have also completed an NVQ L1 in business admin through my trainee position at RCT Homes.
Rhondda Housing Association 24/06/13 to 1/11/13, (Jobs Growth Wales, 4 months)
My duties included sorting and recording incoming and outgoing post, ensuring levels of stationary and refreshments are adequately maintained. Update information using Excel and Microsoft Word. Log Employee details and training evaluation forms onto Sage HR and file documents onto INVU where they are saved onto the system. Adjust employee clock in’s and annual leave details on the Bodet system. Distribute Annual declaration documents to staff and file appropriately. Ensure Fax machine paper is stocked and hand any relevant faxes to the correct department. Ensure that photocopiers are maintained and order toner, paper, ink as and when is needed. Contact office contractors such as lifts, plumbing, and alarms when faults occur. I had general admin duties and will perform ad hoc a duty as and when is needed outside of my job description.
Educ8 Training July 2012-January 2013 (Jobs Growth Wales, 6 months)
My duties included assisting the admin team in the QCF workshops. I was front line contact for the business, dealing with learner queries and taking calls from clients. I worked with the essential skills team in creating learner packs and workbooks for each appointed learner and sent letters to each nursing home with details of the workshops. I worked with assessors to chase up incomplete learners and book them for the Essential Skills workshop. I inputted learner data onto the shared system and analysed the data for any errors for the monthly audits. I attended regular meetings and liaised with the Framework manager in delivering a brand new learner program. I attended training for Essential Skills and understand how it can affect adults in the workplace. I am sensitive to people’s needs and am confident in solving problems and developing knowledge.
Gap Inc. August 2011-February 2012 (Temporary Contract, 6 months)
My duties included delivering face to face customer service within the large Cardiff store. I handled money and dealt with transactions such as sales and returns. I assisted in putting stock out and recorded levels for the store manager. I dealt with difficult customers in a calm and professional manner and went above in beyond in customer satisfaction. I promoted store discounts and succeeded in hitting sales targets. I managed the changing rooms and worked with the displays to create a visually impressive store. I worked as part of a team to deliver excellent customer service and enjoyed dealing with customers on a daily basis.
Groundwork Merthyr and RCT February 2011-August 2011 (Future Jobs Fund, 6 months)
My duties included working the non profit environmental charity to create better communities within the RCT and Merthyr areas. I helped promote the charity to a wider audience using social media and press releases. I created a report on the Taff Trail that I delivered to the company director. I worked with the communications manager in promoting local communities and travelled to events such as the Eisteddfod where local school children participated in Welsh inspired activities. I had general admin duties and worked as part of a team to help bring the charity forward.
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