IT Professional with over 15 years senior IT Management experience across multiple industries, within end user and IT vendor commercial landscapes delivering to both local and international multi-cultural business environments including residential assignments in the Middle East and Central Asia. A seasoned professional with the ability to question the status quo and provide strategic solutions in terms of provision of sustainable IT frameworks, to both existing and Greenfield scenarios.
Cranford Community College
West Thames College (Full time and Part Time)
O Level and GCSE Passes: English, Mathematics, Geography, Photography, Chemistry, Statistics, Economics, Computer Studies, Physics, Social Studies
1st Year ‘A’ Level Maths and Law
City & Guilds 747. Computer Programming & Information Processing (Cobol, Assembler & Basic -Passed Papers 1 to 3).
Principle IT Consultant
April 2012 to March 2014 – UK – BG Group
This role initially involved the service management of both Production and Capital Projects service lines. The assignment extended to the management of all E&P programmes of work to be delivered globally as well as the transitioning of support from the existing outsourced framework to a new incumbent organisation. Ensuring the acceptance into service, several global initiatives including Integrated Asset Planning System, Production Management Systems, new E&P initiatives, Global Production Dashboard and the Venture wide Management Toolkit. As of January 2013 this role is focussed solely as the Global E&P IT Production Operations Applications Owner and business intimacy.
IT Business Systems Manager
August 2006 to June 2011 – Kazakhstan – KPO Joint Venture (BG Group)
This role involved the collation, negotiation, acceptance and successful deployment of the KPO IT 2006 strategy. This included a major organisational change within this area, leading to the creation of 5 distinct work streams consisting of Business Intelligence, Commercial Applications, Technical Applications, Petro-Technical Applications, Systems Architects, as well as the tangible development of the local workforce allowing effective succession planning and nationalisation. This resolved service delivery challenges regarding the support and availability of a portfolio of 195+ applications within an Oil and Gas Operation. Leading a talent base of 45+ multinational team members and providing services to a 4000+-customer base, over 25 local and international locations.
Duties of this role have included the collation strategic initiatives including a corporate wide Business Systems Roadmap, sustainable succession planning, 5 year nationalisation plan, career development planning, resource management, promoting ITIL based best practices, staff appraisals, coaching, mentoring, annual budget management ($10MM+) including the provision of justification for expenditure to the local authority.
Other duties have involved the initiation of the venture wide SAP ERP initiative to replace the current ERP landscape (SUN, Maximo etc) and presentation of new solutions at both board and partner level entities in order to gain approval of both funds and rationale from the appropriate stakeholders. Assisting and supporting various business functions with their requirements where and when required including the rollout of a corporate wide intranet, Project workload re-engineering resulting in the continuous successful delivery of requirements whilst reducing a typical workload of 90+ live projects at any given time to 35 and the full reduction of expatriate resources replaced by local resources.
June 2004 to August 2006 – Computacenter – Leading UK Outsourcer
This role involved the service delivery and management of the corporate midrange environment, supporting European wide ERP (JBA, Oracle, SAP, MOVEX) systems. This involved the management of staff, technical implementations of hardware/software upgrades. Other duties include, staff development, appraisals & the review & overhaul of technical and operational processes and procedures in alignment to ITIL based standards.
April 2003 to March 2004
This period was spent, achieving personal milestones involving global travel, visiting 15 countries, including a transatlantic flight on Concorde.
March 2001 to March 2003 – Kazakhstan – TengizChevroil (Chevron)
Management of the TCO ERP I-Series/JDE (Oracle World) environment to both 20 local technical staff and a 3500 + user base primarily finance, payroll, treasury, estate management, HR and distribution and logistics. Duties included the project management (via Chevron’s customised formal project methodology) and mentoring of national staff ensuring both system availability and integrity were maintained according to agreed service levels, local (Russian + Kazakh) reporting requirements and audit compliance. This involved the collation, acceptance & deployment of the TCO 2001 ERP I-Series strategy, inclusive of the evaluation, board level presentation, & negotiation of a major overhaul & upgrade of the TCO ERP I-Series JDE environment (Hardware, Operating System & 3rd party applications inclusive of Performance Analysis, Capacity Planning, Change Control, Security & UAT) within agreed budgets & timeframes.
This cumulated in the resolution of performance, and service delivery issues, allowing SLAs’, KPIs’ and group audit requirements to be met, thus re-establishing credibility & confidence of the TCO IT function. Other duties included the negotiation, management of software & hardware resources, at both a local & international level (Russia, UK and US).
The planning & collation of the TCO ERP 2002 I-Series Strategy involved a total systems review, comprising of several strategies, inclusive of contingency/continuity recovery, back-ups (BRMS), risk assessment, I-Series/JDE security, BCP/DRP audit compliance, management of staff recruitment/evaluation/training, definition & qualification of production & test environments, systems management/maintenance/security, budgetary management, in alignment with corporate business requirements. Other Projects included the re-installation & relocation of production systems, NT connectivity & specification & collation of the TCO 2003 Storage Management proposal.
November 2000 to March 2001 – West London – KMC Consulting
Provision of I-Series/JDE Technical support for JD Edwards’s ERP vendor base within the EMEA region encompassing installation, upgrade & day-to-day issues as well as providing 3rd line support to financial, distribution modules.
Business Systems Manager
September 1997 to June 2000 – UK/Global – V2 Music Group/Virgin Management Ltd
The initial role consisted of understanding and exploitation of the midrange technology and software infrastructure within the Virgin group to both established and green-field environments. This role involved the identification, selection of best-fit solutions, the negotiation of Group preferred solutions and contracts with various local and international IT ERP vendors (IBM, JBA, JDE, SAP, SUN etc), inclusive of Business, Technical, FM and SLA analysis for various Virgin IT environments (Virgin Hotels, Cola, Cinema, Rail, Atlantic, Express, Health, Retail, new ventures including the V2 Music Group, Cosmetics, Mobile etc).
As the V2 Music Group matured, the role focussed solely on V2’s requirements, to Project Manage the Greenfield global implementation of the JD Edwards ERP solution, working closely with the finance team and understanding their requirements, this also included the creation of implementation schedules and test environments, the migration and integration of US legacy systems, as well as the resolution of localisation reporting requirements to 13 international offices. Further projects, involved the standardisation of business processes, thus enabling improvement and efficiency whilst limiting cost. Other duties included the Project Management and of Maestro/400 (Record Royalty Reporting System), ARCPS (Music Publishing Royalty Reporting System), Datamirror (High Availability), Optio (Forms Management) software implementations, Client Access, NT connectivity, Lotus Notes, & a VPN facility. The management of external resources both local and global, whilst ensuring SLAs’ were met & maintained.
Project management of V2’s Disaster Recovery and High Availability strategy, Y2K analysis, Application upgrades, I-Series/JDE security policies as well as systems integration via outsourced 3rd party development resources. Other management duties also included the training & management of staff, with regard to software, hardware installation & upgrades as well as deputising for the IT Director in his absence.
May 1996 to August 1997 – Saudi Arabia – IBM WTC (Saudi Business Machines –JAFFALI JV.)
Provision of Technical Consultation and Pre-Sales support for IBM’s cross industry Client Base (Banking, Finance, Pharmaceutical, FMCG, Petroleum, Retail, Engineering, Telecomm etc.) within the Eastern province of Saudi Arabia. This role involved establishing a close relationship and understanding of Client environments (Coca Cola, SARA, GE, Arabian Petroleum Corporation etc) & requirements. This would lead to the collation of proposals, system configurations, planning, upgrades, new systems, presentations and identification of possible solutions to customer requirements.
Other duties extended to EPOS/Retail solutions, disaster recovery, and transition installation services. The provision of support to both local & international business partners, presentation of solutions and strategies at board level.
May 1995 to May 1996 – London – JAIS Europe (Sumitomo Corporation)
This role involved the provision of Technical consultation both internally (Sumitomo Corporation) and externally to a predominantly Japanese Client base (Casio, Sanyo, Daihatsu, ANA, JAL, Mitsui, Mitsukoshi etc). Consultation duties included the identification of client requirements, disaster recovery, installation & upgrade of new & current software & hardware across various industry sectors including Banking, Manufacturing, Retail, & Airline environments.
In depth hands on double byte exposure including AS400 double byte to single byte & single byte to double byte conversions (one of the first in the UK!), as well as primary & secondary language configurations & Japanese JDE ERP environments. Other duties involved the participation of obtaining ISO9001 accreditation for JAIS Europe.
September 1994 to March 1995 – Buckinghamshire – JD Edwards
This role involved the provision of Technical support for JDE Edwards ERP ‘World’ base-software. Technical support involved both remote & on-site support encompassing installation & day-to-day issues to the JDE EMEA based clientele.
Contract Systems Support
January 1994 to September 1994 – West London – Lombard NatWest
Provision of operational & technical expertise within a highly complex systems environment comprising of 3 IBM AS/400’s (E50, E70, & F70’s) utilising Factoring & ROBOT software, & ensuring successful electronic transfers via BACS & CHAPS payment systems.
European Ops Analyst
October 1991 to March 1993 – London – THG (Loss Adjusters)
Provision of both hands on & hands off support to 11 European offices encompassing several IBM AS/400 & System 36 midrange computer systems using single & double byte environments within the insurance industry in alignment to European strategic direction and standardisation.
• Interviewing & assessment of local European Systems Staff.
• Training of European Systems personnel & users
• Installation, execution of hardware & software upgrades.
• The design, specification & relocation of a European office, inclusive of infrastructure and data centre.
(Computer and Telecommunications suite – Servers, AS400 and Meridian PABX
• Provision of a helpdesk service to European Systems staff/users.
• Documentation of day-to-day procedures.
• Design & collation of a European support Matrix for disaster recovery purposes.
• Consultation & documentation regarding the purchase of computer related equipment.
• Training of junior members of the support team.
Senior Support Analyst
September 1988 to August 1991 – London – Information Technology (Post Office)
This role involved the installation and support of IBM AS/400 mid-range architecture and associated HR systems throughout the United Kingdom (64 sites). This included the support of application, environmental software and hardware upgrades. Progression of this of this AS/400 WAN structure led to systems testing, tuning & software upgrades. Other duties involved the training of several junior team members, and a department manager both on-site & off-site. Provision of 2nd /3rd line support via a helpdesk, to systems staff and end users, and the compilation of problem solving, technical, disaster recovery and user documentation.
Contract Systems Operator
May 1988 to August 1988 – Berkshire – Aarque Business Systems Ltd.
Performing General computer operating duties on IBM system 38, Honeywell GCOS6 and DEC VAX (UNIX) midrange computer systems.
Contract Operations Support Analyst
December 1987 to May 1988 – London – International Commercial Bank
Generally assisting the Data Processing Supervisor with the provision of support for 2 Datapoint (RMS-Unix) Mid-Range Computer systems & users. Project management of relocation of IT infrastructure.
Contract Operations Support Analyst –
May 1987 to October 1987 – London – Jetset Tours Ltd.
Control & efficient execution of the computer department & its affiliated services within a Datapoint (RMS-Unix) Mid-Range environment.
Senior Systems Operator
May 1985 to May 1987 – London – Rudolph Wolff & Co Ltd (Commodity Brokers).
Monitoring evening/overnight processing within a Datapoint (RMS-Unix) 8800, 8850 & 6600 Mid-Range environments.
June 1983 to May 1985 – West London – Securicor Air Couriers
Monitoring evening processing within a Digico (Unix) mid-range environment.
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