CV, UK Based Senior Customer Support Manager Targeting US Or Dubai

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Serial No: 33536

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Skills keywords: accounts executive, bussiness development, customer services, customer support specialist, events manager, general manager, management, manager, team leader

Short Bio:

I am a goals oriented and hardworking individual with extensive experience in managing a team, corporate customer service and working to set schedules/deadlines. I am very conversant with supporting staff & senior management, as well as possessing an excellent commercial approach to solving problems within any business. Throughout my career I have developed skills that enable me to possess the commercial awareness to drive sales, manage billing accounts and ultimately increase profits.

Current location:  England, United Kingdom - View on map

Nationality: American

Preferred Sector of Employment:  General Management, Oil, Gas and Energy

Spoken languages: english

Location I am interested in working: Anywhere

Profile

I am a goals oriented and hardworking individual with extensive experience in managing a team, corporate customer service and working to set schedules/deadlines. I am very conversant with supporting staff & senior management, as well as possessing an excellent commercial approach to solving problems within any business. Throughout my career I have developed skills that enable me to possess the commercial awareness to drive sales, manage billing accounts and ultimately increase branch profitability.

I possess proven office management skills and lots of initiative. I am well-travelled and this enables me to adapt to deal with people/stakeholders at all levels, thus ensuring the office runs like clockwork.

I am seeking a new role to harness and enhance my current skills set. I believe I would thrive in an ambitious and exciting company where I can utilise my managerial experience and be challenged to push myself even further.

Education & Qualifications

University of Kent: September 2011 – July 2014
BSc Wildlife Conservation Achieved: (2.2 Higher)

Lord Wandsworth College: September 2009 – June 2011
A-levels: Classical civilization (A), Geography (B), Biology (B)

Atlantic Hall, Lagos, Nigeria: September 2004 – June 2009
IGCSEs: 3As, Maths (B), English Literature (A*)

Work Experience

DHL Parcel UK
Promoted to- Senior Customer Support Manager:
September 2015 – current

• Assisting with the preparation of the monthly management accounts.

• Authorising and setting up weekly and monthly billing verification

• Running weekly and monthly KPI reports

• Working with senior manager to organise and manage different projects within the department

• Training of new staff.

• Escalation point for issues with customers or within the department

• Monitoring all shared inboxes to ensure SLAs are met and standards achieved within the team.

• Providing clear management and leadership direction for the team.

DHL Parcel UK
Customer services executive
August 2014 – September 2015

• Organising Freight collections for deliveries into our Hub in Germany

• Organising end of month billing and accounting for customer’s accounts

• Liaising with various departments on corporate customer queries.

• Managing corporate parcel tracking queries.

• Ensuring that any concerns or complaints are dealt with appropriately.

• Providing high levels of customer satisfaction.

Phones 4 U- Sales Associate
August 2013 – August 2014

• Surpassing monthly individual targets and KPI’s (Key performance Indicators).

• Providing excellent customer service both in store and via telephone.

• Daily use of IT computing skills and sales floor management .

• Leading Team action work groups in a professional and business-minded workplace.

• Team motivation and people around me.

• Continuous self-improvement to stay ahead of KPIS, objectives and to improve overall performance.

• Report monthly on office progress, identifying areas of concern or improvement.

Skills 

• I am fluent in English and able to understand and translate Yoruba

• I have advanced and excellent IT Skills from MS Office including Excel (Pivot tables) to CRM management in Sales force and Oracle.

• I have excellent numeracy, analytical and organisational skills, and I know first-hand how to analyse and interpret data into useful information that a business can make key decisions on.

• I have good experience in working under pressure, focusing on key priorities and multitasking.

• I have experience in working under targets and KPI’s (Key performance Indicators, and Have completed nationwide recognised Sales and Business Development Programme (SDP) 16 weeks passed with 107%

• I possess very good spoken and written communication skills.

• I am able to manage as well as work as part of a team.

• I am self-motivated with the ability to work on my own initiative, hence I am able to come up with my own ideas to take a company forward.

I have participated in Voluntary work for the RSPCA and Dogs Trust. I design my own clothes and I have a strong interest in creative arts.

Interests, Positions Of Responsibility & Achievements

2011 – 2014: University of Kent – ACS Committee officer, DICE member, SEO London

2009 – 2011: Lord Wandsworth Sports award, Geography prefect

2008 – Atlantic Hall-Sports Prefect SS2-3

Active conservationist: I participated in different conservation groups and volunteer for Dogs trust and RSPCA.

Sports: I was on the Athletics school team, Handball and Basketball Team. County representation for Athletics, won Athlete of the year, 3rd Place in County Championships at A level’s.)

Fashion: I design my own clothes, style clients as well as makeup applications for events.

References

Available on request