I have had experience in customer service roles for the past 3 years and experience in working in an office environment. I am proficient in using Microsoft Package including word, Excel, PowerPoint and outlook. I possess excellent communication skills written and verbal, excellent research, time management and problem solving skills. Highly organised with the ability to manage multiple projects and consistently meet deadlines
Profile
Having recently completed a degree in Business management in the University of Wales passing with a 2:1, I am looking for a position with a progressive company. I have had experience in customer service roles for the past 3 years and having experience in working in an office environment. I am proficient in using Microsoft Package including word, Excel, PowerPoint and outlook. I possess excellent communication skills written and verbal, excellent research, time management and problem solving skills. Highly organised with the ability to manage multiple projects and consistently meet deadlines
SKILLS
• Dependable & Committed
• Flexible
• Excellent communication skills (written & verbal)
• Proficient in Microsoft Package
• Prioritising work load
• Meeting targets & deadlines
Career Summary
Heartleys ADMINISTRATOR
Mar’15 – Present
• Knowledge of Sipp and SSAS
• Processing data for pension transfers
• Answering calls, dealing with all queries
• Maintaining 2 CRM systems
Torch Wealth Management ADMINISTRATOR Oct’14 – Mar’15
• Corresponding with pension providers and financial advisers
• Speaking with customers
• Maintaining a CRM system
EPC Solucoes
TRAINEE OFFICE CLERK
May’ 14 – Aug ‘14
• Assisting the managing director with day to day running of office
• Training period for 12 weeks
• Arranging meetings
The Railway Association
BARMAID
Apr ‘12 – May ‘14
• Cash handling
• Serving customers
• Opening and closing of venue
Dynamic Industries
TRAINEE OFFICE CLERK
Jun’11 – Sep ’11
• Writing up of new HSE manual
• Reviewing changes and formatting
• Proof reading
NatWest Bank
STUDENT EXPERIENCE
May’08 – Jun’ 08
• Listing potential loan customers
• Meet and greet
• Photocopying & filing
Education & Qualifications
University of Wales Trinity Saint David Sept ’11 – Jun ’14
• BA Bachelor’s Degree in Business Management (2:1)
Neath Port Talbot College Afan Campus Sept ‘07- Jun ‘11
• BTEC National Diploma in Business & Travel (Distinction)
• Welsh Baccalaureate (Pass)
St Joseph’s Catholic School & Sixth Form Centre Sept ’03 – Jun ‘08
• GCSE’s in English and Welsh grade C