CV, UK Based IT Support Professional Looking Worldwide

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Serial No: 25522

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Skills keywords: desktop support, it consultant, it engineer, it field engineer, security consultant

Short Bio:

I am a highly experienced IT Support Professional with a proven track record of success embracing and utilising leading edge technology to add value to leading financial service organisations. Acknowledged for the provision of innovative, delivery focused, results orientated IT solutions.

Commercially aware and results orientated with outstanding staff development and motivational skills that ensure service delivery and support agreements are consistently met on time and within budget.

Current location:  Scotland, United Kingdom - View on map

Nationality: Scottish

Preferred Sector of Employment:  IT and Technology, other

Spoken languages: english

Location I am interested in working: Anywhere

Profile

A highly experienced IT Support Professional with a proven track record of success embracing and utilising leading edge technology to add value to leading financial service organisations. Acknowledged for the provision of innovative, delivery focused, results orientated IT solutions.

Inspires confidence with staff to deliver efficient IT support systems to streamline processes and improve overall operational efficiency across an organisation. Coordinate multiple, complex and varied projects, ensuring effective communication between technical support teams and the client.

Experience includes – IT support management, relationship management, business / product development, incident management, customer service management, business intelligence, information system management, business strategies, budget & forecasting, relationship management, systems administration, disaster recovery, site maintenance.

Technical Skills

Software –

• Windows 7 Desktop

• Windows7 Client

• Active Directory

• Domain Services

Servers –

• HP Proliant

• Dell Poweredge

• IBM Netfinity

• Windows Server 2003 2008

PCs’ –

• HP

• Dell

• IBM

• Packard Bell

• Acer

• Apricot

• Fujitsu

• Lenovo

Laptops –

• Lenovo

• Fujitsu

Printers –

• Epson

• Oki

• Manniesman

• Tally

• Fujitsu

• Kyocera

• Lexmark

• Ricoh

Scanners –

• Epson

• HP

• Microtek

• Lexmark

Storage –

• Raid Technology

• DAT, DLT, APC Power Installation & Maintenance

Career Summary

• Ensuring provision of timely and high-quality services to support over 8,000 users

• Evaluating technology and reviewing benefits for deployment into various systems

• Determining planning to ensure systems would perform as required for intended life-span

• Gathering external information, including network operational, costing and technical forecasts

• Defining problems, acquiring data, selecting forecasting methods and analysing results

• Maintaining network facilities in individual machines and associated peripherals

• Developing and implementing hardware and software to meet the Customer requirements.

CAREER HISTORY:

March 2015 to Present
Desktop Support NHS Ayrshire & Arran

Deployment of Win7 Pc’s, Network, & Printer Configuration, Installing Apps, Updating Databases & Active Directory

2014 to March 2015
Field Service Engineer for Barron McCann

Responsible for Installation, Imaging, repair and maintenance of a wide variety of IT

Equipment, Including Customer Display Units, Hand Held Scanners, MFD, MFPrinters Chip & Pin, Networks, routers, and switches

2014 to 2014 (June- September)
Distributed Engineer for SCC

Responsible for Installation and maintenance of a wide variety of IT and AV Equipment including, MFD Laser Printers, Photocopiers Kyocera, Brother, Samsung, Scanners and AV Monitors.

2014 to 2014 (April-June) Contract
Desktop Support: HP CDS for Barclays Wealth

Responsible for Imaging PC’s Refresh hardware when needed, Printer repair and maintenance of I.T. Equipment. In a VDI Environment.

2013 to 2014(April – April)
Project Support Engineer: Systal Technology Solutions

As part of a Team, Responsible for the Migration of 8000 Scottish Power users from Windows XP to Windows 7 Operating System, Following a Migration Script.

2008 to 2013
IT Technician: Logistics International Ltd

Appointed to provide technical support, on Laser Printers, Scanners, Servers, Desktop and Laptops, including Break/Fix, configuration and Installation of laser printers.

Fujitsu Business Clients Service Engineer, Lexmark Warranty Engineer

Assessed requirements and upgraded functionality of equipment where required.

EARLY CAREER INCLUDES:

• IT Support Technician Glasgow City Council 2006-2006

• Project Lead Erinys International 2004-2006

• IT Technician Synstar Computers Ltd 2000-2004

• Route Planner Parcelnet Logistics 1991-2000

• Various Roles HM Forces 1984-1990

Qualifications

• Microsoft Certified Professional

• Codan Radio Operator

• CompTIA N+
Medicine In Remote Areas

City & Guilds Microcomputer System Installation