A hard-working, knowledgeable and confident individual with on-going experience within strategic managerial position, with specialist focus on creating and implementing various operational processes and strategies. Having worked within a industry-leading organisation I have become accustomed to combining my experience and knowledge to be able to facilitate operational and procedural planning. With my extensive understanding of man management and staff development I am able to carry out successfu
2007 – Present: Maykenbel Group
This group has over 12 5 star properties within the areas of MayFair, Kensington and Belgravia. I originally began my tenure with the group in 2007 as an Assistant General Manager, within 2 years I was offered a promotion which meant I was looking after 2 hotels as the General Manager. Due to my constant high performance I secured a further promotion as Operations Manager for Maykenbels’ new apartment blocks in 2012. At the moment I currently manage three separate properties as mentioned below.
2007 – Present: Area General Manager for three separate proprieties as detailed below
Feb 2007 – Present: The Ashburn Hotel South Kensington, London, UK – General Manager
Full responsibility of the front office and the reception team in this 4 star establishment. The hotel has 64 rooms and is located in South Kensington.
Managing and organizing the daily tasks of my team of 10 people as well as providing fully comprehensive support.
Delivering projects within time, quality and budgetary constraints.
Creating effective lines of communication to be able to transfer and receive key operational information throughout the organisations hierarchy.
Designing, implementing and monitoring budgets, ensuring these support the objectives of the organisation.
Utilising various marketing and promotional methods to help generate awareness of the hotel.
Applying knowledge and experience to assess the action of competitors and carry out the appropriate measure to counteract these.
Designing operational strategies in line with long term and short term business objectives.
Carrying out staff appraisals, addressing all areas of their performance and providing the appropriate resources to support their development.
2009 – Present: The Parkcity Hotel – General Manager ( 2009 offered promotion to manage Parkcity hotel )
Overseeing the operations of team members to ensure that all individuals are working in line with organisational requirements.
Collating information from various sources to be able to create in-depth operational reports to be presented to the hotel owners.
Handling the complete recruitment process from collating and reviewing CV’s to interviewing and hiring candidates in line with the job specification.
Maintaining the correct handling of all solid linen and ensuring that all bedrooms have the correct bedding and relevant number of towels
Providing training to team members to ensure that all individuals are of the correct skills set to be able to carry out their duties.
Marketing and promoting the business
Handling all customer complaints working to find a solution that benefits both the company and the customer.
Analysing business results and the hotels performance; addressing any key areas of concern.
Ensuring that the staff is presenting an exceptional level of service to customers on a continuous basis.
Applying strong negotiation skills with vendors/suppliers, seeking to secure the best possible financial outcome.
Working to identify and capitalise on all lucrative opportunities.
Monitoring performance against targets and budgets while identifying areas for further improvement.
2012 – Present: Ashburn Court Apartment – Operations Manager ( 2012 I was offered to manage and launch Ashburn court Apartment )
Working to ensure that all individuals are delivering an exceptional level of service to customers.
Producing the apartment’s monthly financial reports, future capital expenditure predictions & its annual budget.
Managing all aspects of health and safety across the building.
Delegating tasks with complete effectiveness to reach operational objectives; providing motivation to team members when necessary.
Ensuring that all contractors are carrying out maintenance within all service level agreements.
Focusing on staff development, coaching colleagues through the progression structure, ensuring to nurture employees to perform to the best of their abilities in order to hit service targets.
Analysing and performing diagnosis of problems that may occur liaising with the necessary stakeholders.
Supporting the recruitment process by identifying roles that need to be filled, assessing the budget for recruiting a new member and creating the job specification for the position.
We have Achieved set budget for year one. 62% occupancy in year 1 with ADR £132.
Hotels running on 89% occupancy with ADR of 154.00 gross.
Hotel within top 30 London hotels on tripadvisor.com (since after 2 month)
Currently with a healthy profit across all 3 properties.
Assisting the General Manager for Lunching and opening this brand new hotel from the stage of a pure building site into a luxury 4 star property with bedrooms.
2006 – 2007: Wyndham Worldwide- Days Hotel, London, UK – Front office Manager
2003 – 2004: The Cranley Hotel & The Royal Park Hotel – Assistant Sales & Marketing Manager
May/ June 2004: Website design course – 6 weeks
2010 – 2011: Completed -year course in team leading
2011-2013: advance diploma in management
Completed compulsory studies 1999
I hold personal liquor license for sell of alcohol in the UK
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