A personable, hardworking professional individual with seven years’ experience of working within the travel and tourism industry providing excellent standards in customer service. Possesses strong interpersonal skills with the demonstrated ability to establish positive relationships with a wide range of contacts, successfully fulfilling business objectives.
Education And Qualifications
Bachelor of Arts, India
IATA Foundation in Travel and Tourism, Montreal, Canada
Travel Consultant (Corporate Travel) (2012-date)
Orient Travels Dubai, UAE
• Responsible for providing the highest standards in customer service, liaising with customers by telephone and handling corporate inquiries regarding reservations and ticketing
• Demonstrating outstanding interpersonal skills, establishing positive relationships with wide range of contacts in support of business, liaising with airlines regarding reservations/ticketing issues
• Possessing comprehensive ticketing knowledge, expert in fare calculation and recalculation on unused and partially used tickets
• Demonstrating excellent computer skills, utilising industry systems to process/receive information
• Providing additional services for customers including car transfer and travel insurance
• Acting as a proactive member of the team, assisting colleagues where necessary to ensure customer satisfaction and smooth running of operations
• Ensuring adherence with company policies
Customer Service Executive (Ticketing) (2011-2012)
Southall Travel UK (Onkar InfoTech Pvt Ltd, India)
(Similar responsibilities as in current role)
Reservation & Ticketing Executive (2008-2011)
Dolphin Tours & Travels (PSA Cox & Kings), India
• Responsible for handling domestic and international reservations and ticketing in addition to travel arrangements/travel insurance for corporate clients, ensuring excellent customer service
• Assisting customers with journey details including hotel reservations and passport procedures
• Undertaking administrative duties, preparing Visa files for customers on a worldwide basis
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