CV, UAE based Housekeeping Supervisor targeting Canada

I am currently available for work
Serial No: 14543

Skills keywords: housekeeping, housekeeping supervisor, housekeeping trainer
Short Bio:

An ambitious and dedicated Housekeeping Trainer with over 14 years’ experience in the hospitality industry. Effectively leads, develops and motivates teams to deliver a consistently high standard of service. Utilizes strong communication and interpersonal skills to develop excellent relationships with guests and colleagues at all levels. Demonstrates a keen eye for detail and diligently maintains adherence to company quality standards, policies and procedures.

Current location: Abu Dhabi, United Arab Emirates - View on map
Nationality: Bangladeshi
Preferred Sector of Employment:  Hotel and Catering, Admin and Clerical
Spoken languages: Arabic, english, Hindi, Urdu
Location I am interested in working: canada

Education And Qualifications

HSC: Higher Secondary Certificate (Commerce)
Government Gournadi College, Barisal, Bangladesh, 1998

SSC: Secondary School Certificate (Science)
KTM High School

Professional Certifications
 HABC Level 2, Emergency First Aid at Work (QCF)
Highfield Awarding Body of Compliance, 2013

 Certificate in Housekeeping Operations (CHKO)
Shangri-La Academy, Zhuhai, China, 2010

 Housekeeping Diversey Mobile Learning (Operation)
Shangri-La Hotel, Dubai, U.A.E., 2011

 English at Intermediate Level
The British Council, Abu Dhabi, U.A.E., 2009

 Certificate for Hygiene
The Western Jeddah, K.S.A., 2004

 Certificate in Housekeeping & Laundry (N.C.C.)
National Hotel & Tourism Training Institute, Dhaka, Bangladesh, 1999

 IELTS Exam

Professional Competencies

 Front office operations  Extensive hospitality industry knowledge
 Housekeeping  Security
 Leading, developing and motivating teams  Maintaining quality standards
 Departmental budget management  Commitment to professional development
 Exemplary personal presentation  Management of profit and loss
 Flexible attitude to working hours  Written and verbal communication
 Team working to achieve objectives  I.T. proficiency

Professional Experience

2004 – date SHANGRI-LA HOTEL, U.A.E.
2013 – date Housekeeping Trainer, Qaryat Al Beri, Abu Dhabi

• Effectively prioritizing workload and managing time to fulfil multiple responsibilities simultaneously, including coordinating / delivering technical skills, service and product knowledge training to housekeeping personnel
• Diligently monitoring the daily activities of all departments, assessing requirements for each and planning continuous training accordingly
• Monitoring staff performance on the floor and in public areas, providing ongoing training / coaching as required to maintain operational standards and periodically checking to ensure consistency
• Managing the departmental budget, monitoring profit & loss and compiling comprehensive monthly analysis reports for timely submission
• Motivating staff to achieve the required standard of service, ensuring high levels of customer satisfaction and retention
• Enthusiastically performing any ad hoc front office, housekeeping or security tasks assigned to support the constantly changing needs of the business

2007 – 2013
Housekeeping and Butler Supervisor, Qaryat Al Beri, Abu Dhabi

• Maintaining the highest possible standards of cleanliness in rooms and public areas whilst supervising / leading housekeeping / butler personnel to deliver a friendly, guest-oriented service at all times
• Delivering comprehensive staff training as deemed necessary, managing guest complaints in a timely fashion and coordinating a diverse range of daily operations as directed
• Ensuring diligent adherence to the company’s personal hygiene policy at all times, also, creating daily planning assignments for day room attendants, turn-down staff, evening personnel and housemen
• Relaying employee grievances / requests and providing feedback regarding the performance of personnel, to the Executive Housekeeper
• Confidently managing guest complaints, seeking the support of the Assistant / Assistant Executive Housekeeper where necessary
• Collaborating with colleagues to review comment cards and guest satisfaction results and setting a positive example for guest relations
• Diligently monitoring employee performance, providing feedback / coaching as required and continually striving to improve service levels
• Frequently liaising with the engineering department to address guest room maintenance needs in a timely manner, additionally, ensuring consistent compliance with loss prevention polices / procedures
• Maintaining a comprehensive understanding of the departmental budget / profit & loss statement and ensuring that employees have the correct supplies / equipment / uniforms
• Implementing an effective inspection program for all guestrooms and public areas, also, managing the linen / operational equipment / guest supply inventories, ordering new supplies as necessary
• Supervising housekeeping in all related areas in the absence of the Executive Housekeeper or Housekeeping Manager
• Checking the rooms’ day / turn-down services on a daily basis and completing the evening turn-down check lists periodically to ensure that standards are maintained in line with company policy
• Developing productive working relationships with Front Office personnel to ensure effective communication of late arrivals for the following day, VIP rooms and special requests
• Ensuring consistent compliance with room standards and effective management of training needs on an ongoing basis
• Checking equipment and pantries at the end of each shift, ensuring cleanliness and correct storage of guest / cleaning supplies and opening / closing the shift including efficient hand over and quality inspections
• Coordinating with the Order Taker / Rooms Controller on a regular basis to assess the status of rooms on all floors; informing Room Attendants immediately of check out rooms
• Responding promptly to all special guest requests, maintaining adequate stock levels and clearing unsafe items from common areas
• Welcoming new colleagues ad escorting them to their rooms, ensuring a professional service at all times and developing positive working relationships with staff across departments

Previous experience:

2004 – 2006
Rooms Controller and Order Taker, Dubai

2000 – 2004
Pre-opening Team Housekeeping Order Taker, Room attendant and Public Area Attendant

1999 (Jul – Sept)
Housekeeping and Laundry Institutional Trainee