I have completed my Masters in Tourism Management and Marketing from Bournemouth University, UK.
Below please find my resume for your reference.I was working with Star Tours UK from Feb 2010 to Oct 2011 in their operations department. I am presently in India & working as Manager with a US based Travel agency. I am ready to relocate.
Qualifications
2008 – 2009
Bournemouth University
Masters in Tourism Management and Marketing
Bachelors of Commerce (BCOM) from Mumbai University
Career Summary
10th Nov – Till Present
Manager Tours (Inbound & Outbound) – Skypass Travel a USA based company
Main Responsibilities:
• Developing the Tours department
• Handle B to B & B to C Queries
• Negotiating rates with hotels & transporters
01st Feb 2012 – 30th Oct
Inbound Manager – Classic Holidays
Main Responsibilities:
• Developing the Inbound department
• Handle B to B & B to C
• Negotiating rates with hotels & transporters
• Handling direct clients across the counter
Work Experience in UK
14th June 2010 – 15th Oct 2011
Assistant Manager Operations – Star Tours Ltd
Main Responsibilities:
• Handling of short Europe tours (GIT Fixed Departure Brochure Programmes) and London Packages
• Negotiating & Contracting Hotel Rates for Scotland
• Escorting groups to Scotland
08th Feb2010 – 13th June2010
Sales and Customer Representative – Star Tours Ltd
Main Responsibilities:
• Assisting customers to book their tours in person and on
Telephone
14th Dec2009 – 02nd Feb2010
Customer Service Assistant – The Co operative Food
June 2008 – May 2009
Part Time Customer Service Assistant – The Co operative Food
Main Responsibilities:
• Assisting customers at checkout counters
• Proved my ability to manage my time by combining a part time job with studies
Relevant Work Experience in India
Apr 2006 – Jan 2008
Assistant Manager Inbound Tours – Trimurti Holidays, Mumbai
Main Responsibilities:
• Handling the Inbound department
• Supervising and training subordinates
• Handling groups and charters from Iran
• Negotiating hotel and transport rates for groups and charters
• Providing cost to agents for groups and charters
• Preparing the daily tour movement programme
• Passing hotel and transport bills for group & charter movements
Oct 2004 – Apr 2006
Senior Executive Inbound Tours – Trimurti Holidays
Main Responsibilities:
• Handling individual tailor-made itineraries from South Africa, UK, Canada, New Zealand, Iran
• Designing summer packages, brochures etc
• Assisting in scheduling daily tour program
• As a team member, I have efficiently managed and prioritized tasks to meet the deadlines
• Reacted to very busy periods by working flexibly and re-organizing existing workload
May 2004 – Sep 2004
Team Associate –Tour Club Mumbai SBU of Kuoni India
Main Responsibilities:
• Handling of FIT’s & Groups from East Africa, South Africa, Mauritius
Feb 2002 – April 2004
Tour Executive Inbound Tours & Web Designer – Trimurti Holidays
Main Responsibilities:
• Handling of FIT’s from agents and direct clients (mainly from Iran and South Africa)
• Regular update of website for the Organization www.trimurtiholidays.com
Other Work Experience in India
May 2001 – Feb 2002
Web Designer – Origin Direct
Main Responsibilities:
• Designed websites & presentations
Nov 2000 – May 2001
HTML Programmer & Web Designer – ERPG Ventures a part of ERPG Group
Main Responsibilities:
• Worked on the creative promotions and managed contents for the website www.fourthumpire.com
IT Skills
Desk Top Publishing & Graphics
Web Designing packages