CV, Telecom, IT Specialist Seeking Work Globally

Available

Serial No: 41954

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Skills keywords: cisco, linux, mysql, network infrastructure, sql database, VOIP

Short Bio:

9 years of industrial experience in Telecom - IT Management and opensource technologies, particularly Telecom/VOIP, Networks, IT Sales, IT Services Branding and Product Innovation.

Around 7 years of experience in managing Linux and Microsoft platforms, VOICE servers and software applications (CRM, ERP, WEB, Softswitches)

5 years’ experience in Cloud computing and Management using Hyper-V,VMwares, AWS Amazon cloud.

Current location:  Dubai, United Arab Emirates - View on map

Nationality: Pakistani

Preferred Sector of Employment:  IT and Technology

Spoken languages: Arabic, english, Urdu

Location I am interested in working: Anywhere

Profile

My career has been a blend of technology and management.   I have:

• 9 years of industrial experience in Telecom – IT Management and opensource technologies, particularly Telecom/VOIP, Networks, IT Sales, IT Services Branding and Product Innovation.

• Around 7 years of experience in managing Linux and Microsoft platforms, VOICE servers and software applications (CRM, ERP, WEB, Softswitches)

• 5 years’ experience in Cloud computing and Management using Hyper-V,VMwares, AWS Amazon cloud.

• Key IT skills include Linux Server Administration from installation to troubleshooting, Database Administration ETL/Migration/Maintenance/Indexing (MySql, MSSQL, Oracle ), VOIP, PHP/C++, Networks (CCNA, CCNP [Routing + Switching]) Trainings

• Key Management skills include IT Trainer, IT Sales and Product Innovation, IT Operations management, IT Services Branding and Project Management

Professional Experience

9 years in Telecom-IT Management and Opensource Technologies

MarkaVIP, Dubai,
November 2015 to Present
Recently joined as a Lead VoIP and Network Engineer

Nagios deployment for infrastructure monitoring as in layer 2 switches, Cisco routers and voice gateways, SIP Trunks, UPS, printers, windows and Linux servers

Development of nagios plugins for monitoring Asterisk servers tin conjunction with NRPE

PRI / DAHDI / SIP trunks monitoring

Configuring contact groups, service templates, host templates and commands for polling data

Using Cacti for graphing voice traffic / channels

Cacti setup and configuration

Cisco Experience

ISDN/PRI setups on Cisco voice gateway, model 2980,3660

Configuration of VOIP and POTS dial peers, SIP trunking with Asterisk Servers

Setting up translation profiles for outgoing and incoming

Setting up translation rules, dialpans, routing

SNMP traps setups for monitoring voice gateways via Nagios SNMP

Linux + PBX Asterisk Deliverables

Scratch call center setup of 90 seats with calls sinking from 8 locations/countries

Setup of billing Server with LCR, least cost routing

Cluster setup with DRBD and Heartbeat configuration for high availability and redundancy

PHP AGI and shell scripts for reporting purposes

Asterisk integration with Salesforce CRM

IVR based information SMS

Fax blasting solution based upon Hylafax 5.5.5 and IAXmodems 1.2, setting up a fax server with over 200 virtual modems

Outbound Autodialing

Phone based payments solution

CureMD (Pvt) Ltd – Leading USA IT Heathcare April 12,2013 to November 13,2015

Lead VoIP Infrastructure and Deployments

AWS Amazon Cloud Experience

I have over 5 years of rich experience in Managing cloud environments

– Assist in the design, implementation and sustainment of foundational Amazon Machine Images (AMI) and/or templates across organization’s cloud environments that provide the foundation for ASPs self-provisioning capability and that incorporate and/or bootstrap all necessary enterprise tools.

– Analyze existing tools, potentially consolidate them based on capabilities and/or introduce new tools to assist in providing configuration management, capacity management, etc. capabilities across organization’s public and private cloud environments.

– Elastic load balancing

– Scripts for auto imaging of instances and release and association of IPs.

– Managing 50 + instances in the cloud

– Route 53 implementation for failover environments and High Availability

– IAM (Identity Access and Management), deploying policy framework for cloud users

Complete Revision of the architecture thus tremendously increasing VoIP stability

Complete New setup for voice with redundancy and Load balancing

Complete elimination of Call Drop Issues

Significant improvement in Voice Quality

Introducing LIVE monitoring system for calls

Portal for Recordings

Portal for Calls Details History

Portal for faxing; Fax server setup with capability of sending and receiving faxes.

Multiple vendors for SIP Trunking for failover routing

VoIP Cost reduction by 30 % yet increased volume of calls

VoIP server Deployment in NY Office with automated Billing

VoIP Integration with Microsoft CRM

Preparing for the launch of Cure Confirm, a service for auto appointments

CurePet and CureMD site to site peering, thus, all calls in the same network and free of cost

Deployment of Dialers for marketing to call prospects automatically and improve productivity

Deployment of Queues Analyzer for CS department to evaluate agent performance

Installing short codes for Billing phones, thus reducing dialing time and improving productivity

Developed faxing product based upon FoIP. The FAX server can support up to 250 concurrent FAX calls. The architecture is based upon virtual modems that use IAX technology and transmit fax data over SIP links. The server not only supports PDF but also PostScript (.ps), TIFF (.tif), Text (.txt)

VoIP IVRs and SMS Integration

Virtualization and Cloud Experience in AWS, Design and Implementation of a Telco service hosted in the cloud with a call cluster and Load balancing.

VOIP Tools

• A2BILLING | KAMALIO | OPENSIP | OPENFIRE

• LOAD BALANCING FOR ASTERISK NODES USING KAMALIO AND OPENSIPS

• IMPLEMENTATION OF XMPP PRESENCE FEATURES

• OPENFIRE -IM CHAT SETUP

• SANGOMA , DIGIUM CARDS , PRI AND BRI SETUPS

Callcircuit Inc
June 2011 to March 2013
Industry : Telecom, VOIP
IT Manager,

Designed IT Policy and Framework for the company

Overlooking company IT operations and infrastructure extended to (IT Processes, IT Products & Services Branding, Networks and Servers Administration)

Design and proactively manage the overall data & VoIP network architecture.

Assume the responsibility for network & internet security including establishing policies, analysis of security risks, prevention and monitoring of network threats, and providing assistance in establishment and testing of a disaster recovery plan.

Design, configure, implement and maintain firewalls, virtual private networks (VPN), intrusion detection/prevention systems (IPS/IDS), switches, routers, load balancers, and wireless access devices.

Conducting systems and software training for new hires

Project Planning, Costing and Budgeting, Execution, Monitoring, Evaluation and Delivery.

Workforce Management and Resource Planning; Ensuring allocation of best resources to the project

Project Management techniques used frequently were Gantt Charting, Critical path Analysis, Business Change Analysis, Cycle Time Analysis and GAP Analysis.

Client Coordination

Experienced with planning, designing and deployment of mission critical applications like CRM, ERP, Messaging Systems, LDAP and similar systems

Strong working experience of ITIL based IT service management, service life cycle management, change control, end to end service delivery, capacity management, Incident management, process management and configuration management.

Upgrading existing IT products and services with innovation and end user feedback using technology and NEW processes, thus boosting the company’s revenue by 33.6 % in 6 months period from January 2012 to June 2012.

Generating CRM reports for strategic assistance (Experience with SugarCRM and VTiger opensource)

Cross functioning with other departments such as Marketing, Advertising and Customer Service for product promotion and support.

Provide dynamic business visualization for interactive data exploration, visual queries and more.

Ovex Technologies
Apr 2010 – Jun 2011
Industry : Outsourcing(BPO),Telecom/VOIP, IT-Software
Network Engineer

Managing Asterisk Cluster of servers (Dialers, Vicidial, Vicibox Redux 3.1)

RAID implementation and Management

Day to day troubleshooting of Network Issues LAN, WAN and VPNs

Configuration of PRIs on voice gateways

Troubleshooting day to day Linux Management issues

PBX installations and maintenance

Linux Servers Administration – (Servers : Web Apache/Windows IIS, PostFix Mail, SendMail, FTP with VSFTPD, Asterisk, OpenVPN, MySql, Cron, DNS, TFTP for IP Device Provisioning, Squid Proxy Server, SSH, Samba File Sharing)

Implemented Linux as a ROUTER for network security using IP TABLES

VPN Server Implementation using SSL VPN and Open VPN with Ethernet Bridging and Routing

In depth knowledge of Linux file system

Writing shell and bash scripts for application support

Disaster Recovery and System Backup with Cron Jobs

Callxworld, Chicago USA
January 2008 to March 2010
Industry : Telecom, VOIP
Systems Engineer

• Managing and configuring their soft switch along with custom development

• Call traffic management, includes (call routing, call origination, call termination)

• VOIP Equipment configuration (quintum, ATAs, Grandstream phone setup, Linksys routers/equipments and other end-points).

• Call route management and costing, includes (Buying and selling of routes for the company, interacting with other vendors/Telco/SIP providers finalizing connectivity agreements [ INTERCONNECTS and SLAs ])

• Configuration of tariff including creation and modifying the tariff of GSM and landline phones.

• Setting up the calling card platform and integrating with billing

• IVR programming, setup and control, DTMF Debugging and logging

• DID mapping, provisioning and configuration

• Extensive Dial Plan Programming/Scripting under Asterisk 1.2, 1.4 and the new version of 1.6

• Using of PHPAGI and other dial plan scripts

• Asterisk Server Administration, In depth knowledge of Asterisk with over 4 years of experience

• Trunking with other VOIP providers and Testing Routes (ACD, PDD, ASR)

• Asterisk Server Cluster Management and Load Balancing

Project : Calling Card Application

• Setting up a calling card application with integrated billing.

• Setting up VOIP services such as Voicemail, Music on hold, Voicemail to email, Follow me etc.

• Billing and CDR management (A2Billing and other OpenSource billing)

• CTI (Computer Telephony Integration)

Trainings with Callxwold, Inc:

• VOIP versus traditional telephony PSTN Networks

Telenor Pakistan
September 2006 to December 2007
Industry : Telecom- GSM / Norwegian Mobile Operator
Support Executive

• Operations related to Telecom Billing

• Generation of CDR (Call Details Report) reports and Bills (Postpaid and Prepaid)

• Barring and Unbarring of scratch cards

• Served as the primary interface to the Engineering Core for Network complaints by the customer

• Handling customer calls (inbound & outbound)

Trainings with Telenor:

• GSM Networks, Postpaid and Prepaid Billing

• Personality Development & Team Building

TRG (Pvt) Limited, Pakistan
January 2006 to July 2006
IT-Help desk coordinator

Industry : Outsourcing(BPO),Telecom/VOIP, IT-Software

• Software initial level quality assurance for pre-developed software. The testing methodology was to run standard SQL statements and match them against a given data set.

• Giving telephonic customer support regarding DSL to American clients/end-users

• Making outbound calls to American customers assisting them with DSL modem configuration

Trainings with TRG:

• Telephone Doctor and customer service

• Accent Reduction

Vision Technologies Pvt Ltd
April 2004 to July 2005
Lead software developer (SPM, Software Project Management)
Industry : IT-Software

• Software module design with complete life cycles

• Module integration and analysis

• Testing, implementation and maintenance

• Direct low level coding

Projects : IT- Healthcare and IP- Telephony

• openEMR  Customized an open source application for commercial purposes as per Doctor Workflows

• Good development experience of different EMR modules AS IN (E-dictation, Transcription with Speech Recognition, Converting reports to Tabular Data using OCR Technology, SMS solution, Medical Billing with Claims Management (KAPARIO))

• Encounters, Labs Integration and Document Management (Medical Records)

• Payment gateway integration

• Dictation services for US doctors

Trainings with Vision Technologies:

• Software engineering approaches and different models

• Software quality assurance (black box and white box testing)

Professional Trainings /Certifications

CCNA

CCNP (Routing & Switching)

RHCE

PMP

• Basic Networking, IP Addressing, Subnetting, Supernetting

• Switching (VLANS, LAN, WAN, Frame Relay and P2P)

• Switching Protocols (VTP, DTP, STP, BGP), Configuring MISTP and PVRST

• Operations of gateway redundancy protocols (i.e., HSRP, VRRP, and GLBP).

• Routing, Routing Protocols (RIP, IGRP, EIGRP etc)

• Basic Router Configuration, Network Security using with NAT and ACLs

Key Management Skills

• IT Trainings

• IT Sales and Product Innovation

• IT Services Branding

• Project Management

• IT Operations management

Tools Expertise

• VB.NET, Oracle Developer forms 6i.

• WEB (ASP / ASP.NET /(HTML / PHP/ VBScript/JavaScript)

• Databases: Oracle,MySql, MSSQL Server and MS – Access.

• Networks (CCNA & CCNP)

• Expert level in VOIP (Asterisk, IAX, Linux based PBXs and Elastix) , C/C++

• Good Concepts of OOP (Inheritance, Overriding), Extensive programming experience in C/C++ at academic level. Both classless programming (Structured) and Class based programming with OOP.

• Linux Servers Administration (Postfix Mail Sever, SIP Server, OpenVPN, Asterisk, SSH, Squid Proxy, Samba File Server)

• BI , CRM (SugarCRM, VTiger)

• Amazon EC2 Cloud Computing and Automation

Education

• MBA (Regular 2 years) Masters in Business Administration
Government College University (GCU), Lahore with majors in Marketing and Brand Management

• Computer Science (Hons) graduate of a 4-year BS (Hons) Software Engineering Program
(2001-2005)
Institute of Management Sciences (Pakaims) Gulberg, Lahore.

• HSSC from Pakistan Air Force College, Lahore Base (PAF) (1997 – 1999) with pre-engineering.

• Matriculation from Defence Public School, Lahore in science subjects with a percentage of 77. (1995 – 1997)

Interests and Activities

• An excellent orator and has been giving many presentations on different topics at University and College level.

• Has been on the Dean’s Honor List for two times in the BS (Hons) Computer Sciences Program.

• Has obtained several academic proficiencies in different subjects at College and School level. All the certificates will be shown on demand.

• Has been an active participant of extra-curricular activities at College and School level. Debating, Dramatics and sports such as basketball have been the major area of focus.