• Methodical Quality Engineer with 5 years of experience in improving company performance through enhanced quality standards and long-term QA integration strategies
• Good at working with the team, handling projects, and ensuring a cordial relationship with the superiors, subordinates, and clients; Exceptional communication, interpersonal, analytical, and presentation skills
• Demonstrated abilities in handling the complete projects, gained functional skills in analyzing the client requirements.
Profile
• Methodical Quality Engineer with 5 years of experience in improving the company performance through enhanced quality standards and long-term QA integration strategies
• Good at working with the team, handling projects, and ensuring a cordial relationship with the superiors, subordinates, and clients; Exceptional communication, interpersonal, analytical, and presentation skills
• Demonstrated abilities in handling the complete projects, gained functional skills in analyzing the client requirements, translating new ideas into clients solutions
• Technically astute in working on GPON/ FTTH; Adobe Acrobat; CBCM (Corporate Billing and Customer Management for Etisalat); PMS (Provisional Management System for Etisalat), CCNA
• Conversant with MS Office (Word, Excel, Power Point, Outlook)
Skills Set
• Quality Control/Assurance
• Project Leadership
• Performance Improvement
• Problem Solving Skills
• Material / Product Audit
• Liaison & Coordination
• Client Interaction
• Time Management
Career Summary
Quality Controller/Assurance Engineer
Jan 2012 – May 2014
M/s Al Hadeer Contracting LLC, Abu Dhabi (Authorized Partner of Etisalat) ISO 9001- 2008 Certified Company
Projects: Etisalat Contract [180H]: Service Provisioning and Maintenance Activities for GPON, Legacy and Wireless Networks. As well as, Installation and Maintenance of PABX, Payphone and Data Circuit Services.
Responsibilities:
• Monitor and conduct product audit to ensure high standards of quality
• Ensure the implementation of quality plan activities
• Analyze the customer complaints and provide proper resolution
• Prepare and analyze information for the purpose of Management Review
• Impart training to all field staff on the standard quality aspects
• Plan the resources as per the requirements of the area team
• Understand the clients / customer expectations & requirements and provide a good quality of standard
• Prepare inspection and test plan for jobs (ITPs), raise Request for Inspection (RFIs) for the completed jobs and coordinate with the client, consultants for its approval
• Maintain the systems in the absence of Hardware and Network Engineers
• Conduct material inspection as per the specifications for the required materials
• Responsible for monitoring and maintaining quality and compliance targets
• Attend all technical queries raised by customer related to FTTH
• Maintain the standard and quality of the
o Installations and services provides by the technicians in the customer premises (ONT, Router, IAD, RGW; Micro ODF; RJ45 & RJ11 Sockets)
o Client’s networks (OLTs, FDHs, Joint Closures, Mini ODF, Outdoor Cable Networks and Indoor Cable Networks)
• Evaluate technical feasibility with respect to customer requirements, technical capability and allocated team on time to provide service (ISDN; HSI; DEL; PABX and IPTV)
M/s Al Hadeer Contracting LLC, Dubai
Apr 2009 – Dec 2011
(Authorized Partner of Etisalat) ISO 9001- 2008 Certified Company
Project Coordinator
Projects: Etisalat Contract [14H & 49H]: Fiber Optic Cable Laying Works Including Outdoor Fiber Cable Pulling, Splicing, ODF/Splitter Installation, Termination & Testing. As well as Service Provisioning and Associated Works of WiMAX, Broad Band and Evision services through HFC network to Customer Premises.
Responsibilities:
• Manage the records, files, documentation and historical data for answering customer queries
• Interact with the clients and obtain the feedback on the projects submitted
• Maintain the diary with site details (Installation works) on a monthly basis and submit the same to the clients as well as follow-up until it reaches to accounts
• Manage and control the logistics for Project Completion
• Organize and prioritize workload to meet deadlines
• Evaluate the accuracy of information on project packages in collaboration with the Operations and Engineering departments
Languages
• Proficient in English, Hindi, Malayalam and Tamil
Qualifications
• Diploma in Electronics Engineering from Luna Institute of Engineering Technology, India (2008)