Telecom & Automotive Aftersales Professional Targeting M East, Africa

Available

Serial No: 19616

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Skills keywords: customer service

Short Bio:

I’m a goal driven individual, always focused on the financial results of my operation. Having an international work experience is a great passion of mine. I'm well experienced in the after sales industry (automotive). Also recently been working in the telecoms industry.

Current location:  Portugal - View on map

Nationality: Portuguese

Preferred Sector of Employment:  , Transport and Logistics, multilingual

Spoken languages: english, french, portuguese, spanish

Location I am interested in working: Anywhere

Key Skills

 Problem-solving attitude

 Multi-tasking capacity

 In-depth knowledge of user oriented IT

 Leadership skills

 Relatable to people of different nationalities

 Works well under pressure

 Love for hardship locations

 Excited about set objectives

 Hands-on approach to problems

 Limitless curiosity

Languages

Portuguese (native) English (fluent) French (intermediate) Spanish (intermediate

Education, Training 

Company Management (after work) – Instituto Politécnico de Beja (ESTIG)

Currently reenrolled the 1st year of the course after interrupting in 2010 to relocate to Luanda, Angola due to a job promotion.

Marketing & Advertising – Instituto Politécnico de Lisboa (ESCS)

Attended 1st year in 2007, interrupted after moving to another city for a professional opportunity.

SOME OTHER TRAINING

International Language School M. M. Eloy – 2013

 Proficient Translator (Petroleum I, II, III & Gas and Oil I & II)
Fiat Group Automobiles Portugal – 2013/2014

 Warranty procedures and Legal Principles (eSigi++)

 Parts Management (ePer & CSPS)

 Workshop Flow Management

 KPI reporting (fiatindex)

BMW AG – 2010/2012

 Warranty Procedures (S-Gate)

 Technical reporting (PUMA)

 KPI reporting (OSCAR)

 Technical training & ISIS Systems (Administrator Access)

IEFP – 2011

 Instructor (CAP EDF 560911/2011DA)

SADOMILENIO – 2008/2010

 MS Office (Excel, Word, Access, Powerpoint)

 Autocad

UNIVERSITY OF CAMBRIDGE (ESOL) – 2005

 Certificate or Proficiency in English – C2

Career Summary

CALL CENTER OPERATOR
September 2014 – present

RANDSTAD (PORTUGAL TELECOM) – Beja, Portugal

Front and back office operative in telecoms customer contact center.

 Successfully achieved “League 1” results in a short time;

 Granted back-office duties while a junior in the company.

AFTERSALES MANAGER
September 2014 – present

VULCABEJA, LDA – Beja, Portugal

Managing and coordinating the technical team. Procurement, billing and clients’ follow-up.

 Implemented a workshop managing system boosting the informal operation into a reputable, profitable multi-brand workshop.

FIELD AGENT
September 2014 – present

VETTED INTERNATIONAL, LTD – Raleigh, NC, USA

On-field response to Vetted’s clients’ needs (Investigative, Insurance).

 Handled claimants’ cases under the Defense Base Act of the U.S.A.

TRANSLATOR
September 2010 – present

NEC PLUS ULTRA, LDA – Luanda, Angola

Translating documentation (English-Portuguese & Portuguese-English) for companies with the Oil Industry.

 Delivered quality material to high-profile clients in the Oil Industry.

PAST EXPERIENCE

AFTERSALES & PARTS MANAGER
September 2012 – September 2014

GTC FCAR, LDA – Sines, Portugal

Responsible for customer service, parts and warranty department. Reporting to FGAP and general manager.

 Achieved service excellence with record CSI and NPS indicators, maintaining steady growth of the workshops’ profitability from day 1 of the operation.

HEAD OF CUSTOMER SERVICE
September 2010 – September 2012

SADASA (HIPOGEST SGPS) – Luanda, Angola

Co-managed a team of nationals in the aftersales department. Implemented warranty procedures in that market thus attaining new levels of quality, staying ahead of competitors.

 Achieved a 2-fold increase in the BMW workshop’s volume of sales from 2010 to 2012 through the implementation of strict procedures and a focus on quality and productivity.

SERVICE & PARTS CONSULTANT
September 2008 – September 2010

ACAIL (HIPOGEST SGPS) – Sines, Beja, Lisbon, Portugal

Handled customers’ needs, invoicing, parts’ identification and orders. Coordinating the workshop with the foreman.

 Developed a high sense of responsibility and independence while working without direct supervision. Frequently asked to assist in the operations of other points-of-sale in the country.

RENT-A-CAR OPERATOR
September 2008 – September 2010

HERTZ (HIPOGEST SGPS) – Sines, Portugal , AZ

Handled customer service, contract agreements, checking the vehicles and arranging reservations.

 Successfully met the rental operation’s maintenance needs using the resources of the workshop thus maximizing profit of both operations.

SUPER-MARKET OPERATOR
May 2008 – September 2008

SUPERMERCADOS PINGO DOCE – Sines, Portugal AZ

Cashier, reposition of products and warehouse keeping.

 Gained a lot of experience through the direct contact with clients, focusing on my own productivity while trying to achieve customer satisfaction.