CV, Technical Support Specialist Targeting The UK

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Serial No: 48801

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Skills keywords: help desk management, it customer support, technical support specialist

List Of Qualifications & Related Skills:

GRADUATE DIPLOMA IN BUSINESS ADMINISTRATION | 2010 | NATIONAL INSTITUTE OF MANAGEMENT
NIOS ( A Level) | 2004 | St. Peter High School
ICSE ( GCSE ) | 2002 | St. Thomas Church School

Previous Employment Details:

1) Dell International Services Pvt Ltd, Bangalore, India May2015 to Nov2015
2) Limtex Infotech, Kolkata, India Jun 2013 to Dec2013
3) IBM Global Services Ltd, Kolkata, India May2010 to May2013

Current location:  West Bengal, India - View on map

Nationality: Indian

Preferred Sector of Employment:  , IT and Technology, other

Spoken languages: Bengali, english, Hindi

Location I am interested in working: Anywhere

EDUCATION

Graduate Diploma In Business Administration
2010, National Institute of Management

AWARDS

Best Employee Award IBM, Kolkata, India, 2010 – 2013
Best Employee, Dell International Services, Bangalore, India, 2015

SKILLS AND ABILITIES

Soft skills:
Decision making Abilities, Creative in approach, Effective Team Handling, Effective Analytical skills, Ability to bring out the best from within under high pressure, Very focused regarding deadlines and punctuality.

Technical abilities
Desktop Systems – Help Desk Operations – Support Techniques

Training – Customer Service – System Maintenance

System Tuning – Diagnostics – Component Repair

Microsoft Windows – Microsoft Office – Microsoft Networking

Hardware Diagnosis – Wireless – Virus Issue

EXPERIENCE

May 2015 to Nov 2015
Sr. Technical Executive
Dell International Services Pvt Ltd, Bangalore, India

– Responsible for Complete Hardware & Software technical support to Retail Clients.

– Responsible for correct parts dispatch across.

– Coordinating with enterprise vendor for accurate & timely part and or engineer dispatch.

– Worked closely with Operations to ensure consistency.

– Keeping a close look at all the possibilities which might delay engineer visit or parts delivery delay.

– Taking care of SLA, AHT, Quality, RDR and Csat.

Jun 2013 to Dec 2013
Sr. Technical Specialist
Limtex Infotech, Kolkata, India

– Troubleshooting for Hardware/Software Issue for all Computers manufacturer for USA, Canada, UK &

– Troubleshooting on Internet and Wireless Issue.

– Troubleshooting on Virus and Peripheral Issue.

– Up selling.

– Taking care of SLA, AHT, Csat, Quality.

May 2010 to May 2013
Sr. CRM Ops Technical
IBM Global Services Ltd, Kolkata, India

– Worked as a Floor Mentor

– Handling team Taking care of the SLAs, productivity hour and up-selling for the team.

– Troubleshooting for Hardware/Software Issue for all Computers

– Responsible for team performance as per the client and business requirements and set parameters.

– Providing training and feedback as per the requirements to agents providing timely resolution.

– Troubleshooting on Computer Hardware and Software issues.

May 2009 to Mar 2013
Technical Executive
Wipro BPO, Kolkata, India

– Troubleshooting for Hardware/Software Issue for all HP Computers for USA, Canada, UK & Australia customers.

– Troubleshooting on Internet and Wireless Issue

– Troubleshooting on Virus and Peripheral Issue

– Up selling

– Taking care of SLA, AHT, Csat, Quality, FCR and RDR Certifications

– Business Etiquette, Customer Service & Business Communication

– Completed certification on Business Etiquette, Customer Service & Business Communication.

– Been part of a Green Belt Project on Customer Satisfaction Rate (CSAT) for the account.

HOBBIES

Socializing, Event Management