Successful Indian Project Manager in IT or Telecoms

Available

Serial No: 11124

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Skills keywords: • driving strategy, budget, concurrent projects, roadmaps and design, services

Short Bio:

A visionary and highly successful Strategic Technical Head with a broad track record of excellence within Solution Design, Technical Sales, Managed Services, Outsourcing, and Project/Program Management within CSP networks and IT. Specialist knowledge of BSS/OSS, Billing, Charging and VAS Solutions, along with eTOM certification in Business Process Frameworx, driving strategic direction, innovative programmes and regional transformation.

Current location:  United Kingdom - View on map

Nationality: Indian

Preferred Sector of Employment:  IT and Technology, General Management

Spoken languages: english

Location I am interested in working: Anywhere

Work Experience

Recent Highlights

2013-Present SERVICE DELIVERY PROGRAM MANAGER – AFRICA

Millicom Service UK Limited, London, UK

• Heading up a portfolio of large and complex service delivery projects within African telecoms and IT sectors

• Driving strategy, budget, governance and PMO framework planning and implementation within Consumer Services and Business Support

• Instrumental in the successful delivery of multiple, concurrent projects, achieved through astute management and continuous support, working collaboratively with internal teams at local and regional level

• Contributing significantly to global senior executive decision making through strategic input in solutions architecture, particularly in relation to infra, services, roadmaps and design

• Introduced governance and KPI models, along with dashboard reporting, working in cooperation with global teams to secure major cost savings and improve product standardization and quality

• Overseeing country, regional and global project team performance, as well as coordinating regional commercial teams, all of which resulted in consistent delivery on time, and within agreed constraints

2011-2013 REGIONAL SERVICE OPERATIONS MANAGER – AFRICA

Millicom International Cellular SA (tiGO), Dubai, UAE

• Pivotal in the successful planning and delivery of Managed Services, Outsourcing and Service Operations across the Africa region

• Developed, implemented and managed the IT service operations strategy, ensuring full alignment with global objectives and standards

• Program Director on the successful establishment of a centralized IT Operations Center for Africa, based on ITIL v3 standards

• Introduced software development methodology and a network of software factories designed to support new sourcing and delivery of cutting edge product development

• Enabled bespoke applications development and level 3 support capability for African markets, as well as working towards standardization architecture

• Conceptualized and rolled out IT governance and organizational structure for the factories as part of a wider transformation strategy in cooperation with senior leadership

• Project owner for the delivery of RMS inventory point of sale and service provisioning platforms for the African market

• Ownership of the network managed service operation in Africa, including strategy development and definition, service delivery model development and transition planning

• Launched a new culture based on customer experience and strategic quality management rather than a technical KPI-based approach to service delivery and performance measurement

2008-2011 TECHNICAL DIRECTOR, MIDDLE EAST & AFRICA

Tecnotree Corporation, Dubai, UAE

• Instrumental in the successful delivery of multiple high value technical solutions projects, including Billing/CRM, VAS Services and Content Management

• Negotiated and secured lucrative contracts from large Tier 1 customers, as well as going on to manage delivery of each project

• Optimized revenue growth through cross-selling and up-selling workshops and events, as well as coaching a specialist team in project delivery and support

• Improved project planning efficiency by developing a contractual framework for project and onsite subcontracting

• Recognized by an independent employee survey as Best Manager and Best Leader on a number of consecutive occasions

Summary of Earlier Roles

2006-2008 OPERATIONS & SUPPORT MANAGER, MIDDLE EAST & AFRICA

Tecnomen Corporation, Dubai, UAE

2005-2006 SUPPORT TEAM MANAGER

Tecnomen Corporation, Dubai, UAE

2002-2005 CUSTOMER SUPPORT MANAGER

Tecnomen Corporation, Dubai, UAE

2000-2002 SENIOR PROJECT ENGINEER

LogicaCMG UK Limited, Dubai, UAE

1997-2000 DEPUTY MANAGER – NETWORK MANAGEMENT CENTER

Essar Cellphone, New Delhi, India

Education and Qualifications

MBA: Masters in Business Administration – Operations & Marketing, UAE (2008)

Adv PGDip: Advanced Post Graduate Diploma in Computer Applications, India (1997)

Professional Training and Development

• Frameworx Overview • Business Process Framework Implementer’s Workshop

• Leadership Development Program • Time Management & Strategic Decision Making

• Business Problem Solving Technique • Informix 7.30.UC7 Performance Tuning

• eTOM Level 1 & 2 certified professional • Business Process Framework (eTOM) Distilled

• SS7 Signaling Protocol • Excel Switching Administration

• Oracle 7.3.3 Database Administration • Cisco Certified Network Design

• Stone Gate Firewall Certification • Sun Cluster Management

Key I.T Skills

• Hardware HP Enterprise Servers, Sun Servers, HA Systems, Storages

• Programming Languages C+, SQL with DB2, COBOL, BASIC, PASCAL, Perl & Unix Shell scripting

• RDMS DBase III+, Oracle, Informix, Sybase, Progress RDMS & MySQL

• Communication Protocols SS7, TCP/IP & ISDN, CCNA

• Professional Standard: PMI, ITIL, Remedy & Requeste

• VAS Systems Multi-vendor SMSC, MMSC, IN Platforms, Tecnomen VMS, NGM, IVR & UMS platforms