CV, Store Manager Seeking Suitable Role In Middle East

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Serial No: 23043

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Skills keywords: budgeting, commercial operations, process improvement, retail management, training/lecturing

Short Bio:

Dynamic operations management professional with 13+ years of experience driving enhancements in profitability, cost efficiency, and service quality within a wide range of retail organisations. Combine strong business acumen with commitment to customer satisfaction, ensuring continuous delivery of service and support excellence. Build and lead talented teams, providing individual members with the training, resources, guidance, and motivation to achieve challenging objectives.

Current location:  Wales, United Kingdom - View on map

Nationality: British

Preferred Sector of Employment:  General Management, Marketing

Spoken languages: english

Location I am interested in working: Anywhere

Profile

Dynamic operations management professional with 13+ years of experience driving enhancements in profitability, cost efficiency, and service quality within a wide range of retail organisations. Combine strong business acumen with commitment to customer satisfaction, ensuring continuous delivery of service and support excellence. Build and lead talented teams, providing individual members with the training, resources, guidance, and motivation to achieve challenging objectives.

“Reetesh has worked in some very large stores as well as some smaller stores, all of which require great leadership and strong will power .Dealing with general public can be both rewarding and also very testing, to give every member of public the best service requires a strong will and this is a key strength I see in Reetesh on daily basis”

(Mr. Anthony Tranter, Store Manager, ASDA Living)

Core Competencies

Retail Management ■ Financial Administration ■ Cost Reductions ■ Procurement ■ Budgeting

Commercial Operations ■ P&L ■ Regulatory Compliance ■ Policies / Procedures Implementation

Inventory Control ■ Market Research / Analysis ■ Customer Service Optimisation ■ Due Diligence

International Business ■ Training, Coaching, Lecturing ■ Competitive Marketing ■ Safety Guidelines

Full Project Lifecycle Management ■ Logistics ■ Process Improvements ■ System Rollout ■ E-Commerce

Career Summary

ALDI STORES, Cardiff, UK ■ 2014-Present

Store Manager

Orchestrate store operations with a strong focus on profit growth and customer service excellence. Ensure the proper allocation of inventory and team resources in compliance with corporate policies, procedures, and operational standards. Deliver personnel orientations and cross-functional training. Establish productivity goals by forecasting sales / work hours. Generate P&L reports, handle banking and cash flow administration, and organise stock to ensure top availability and minimal losses. Coordinate implementation of due diligence as well as health and safety measures store-wide.

Select Highlights:

 Achieved and maintained superior levels of customer satisfaction and retention by ensuring the continuous delivery of top quality services.

 Elevated staff performance within start-up stores through training.

 Challenged with and successfully completed various projects within three different stores in compliance with deadlines, budgets, and requirements.

 Captured superior service scores and maintained minimal customer complaint rates.

 Effectively ran and serviced store without negatively impacting profits and losses.

 Boosted efficiency in the areas of inventory, accounts management, and performance standards compliance through enhanced leadership, controls, and processes.

WAL-MART, Cardiff, UK ■ 2009-2013

Deputy Store Manager

Drove achievement of KPIs through strategic communications, training, new system implementation, and allocation of workforce. Increased sales, customer satisfaction, and cost reduction through launch of enhanced systems for advertising, market research, and logistics. Improved leadership quality through development of future managers, providing them with coaching, evaluations, and support.

Selected  Highlights:

 Fuelled sales by an average of 14% YOY while surpassing company standards through strategic management and monitoring.

 Cut book of stock by close to 50% in three years through collaboration with top management, networking with local stores, and establishing cost control tools.

 Slashed operating costs by 20% from previous years through strategic organisation and distribution of workloads.

 Reduced shrink rate by up to 50%. How?

 Increased business and product reach with the rollout of in-store online ordering system. Trained team members on system use and final point servicing.

 Played an instrumental role in elevating store to achieve “Best Satisfaction Score” through leadership training and promotions.

WAL-MART SUPERCENTRE, Bristol, UK ■ 2006-2009

Customer Service Manager

Serviced an average of 60,000 customers weekly. Addressed customer complaints and inquiries. Provided training to other departments focused on service contingency during unpredicted events.

Selected  Highlights:

 Positively impacted turnover rate as well as the performance of 220 team members through training on customer service standards.

 Drove efforts to avoid shrink / shortages through control of cash flow system and implementation of stringent measures / process.

 Led store to achieve highest scores in its history – 90% in Q audit and 88% in “happy to help” audit through overall promotion of service excellence practices.

 Maintained cash short at under 0.015% (company norm is .2%). How?

 Successfully enhanced job satisfaction while reducing absences (2.7%) and turnover (22%) with the introduction of one-on-one consultation programmes.

 Increased store profits through launch of and user training on quality claims system.

WAL-MART CENTRE, Cardiff, UK ■ 2005-2006

Graduate Retail Internship

Performed business analysis functions to identify opportunities to improve performance and reduce expenditures. Supported creation of marketing tools designed to enhance brand awareness. Completed market trend and competitive analysis.

UNILEVER, India ■ 2002-2003

Areas Sales Division Specialist (Main Lines)

Spearheaded sales and promotional efforts by distributors and local retailers region-wide. Enhanced brand awareness through creation and launch of strategic marketing plans. Handled appointment of distributors and development of robust logistics network.

Additional experience includes contract projects for Indian Central Government.

Education/Professional Development

Master in Business Administration (Finance)
Financial Accounting and Analysis, Small Business Finance
University of Glamorgan, UK

Master in Business Administration (Marketing)
University of Mangalore, South India

Bachelor of Physics (BSc.)
University of Calicut, South India

Served as Guest Lecturer in Marketing for one of Wales’s Top Universities