CV, Sociology Graduate Looking for Work in UAE or UK

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Serial No: 17241

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Skills keywords: customer relations, microsoft office, project management

Short Bio:

I have broad experience and strong skills in community development, health and social care, project management, customer relations and administration. My objective is to build a long-term career in a company that I can utilise these skills and learn new ones to achieve the best of my potential and make a contribute to the team's success.

Current location:  Botswana - View on map

Nationality: British

Preferred Sector of Employment:  , Banking Insurance and Financial Services, Travel and Tourism

Spoken languages: English and Setswana

Location I am interested in working: Anywhere

Qualifications & Education

University of Birmingham-BA (Honours) Sociology
Degree Classification Awarded: 2:1 Graduated on 14 December 2011

University of Botswana- BA Humanities (4 semesters specialising in English, Sociology and Environmental Science)-Course not completed due to relocation to UK 05 May 2006

Blackheath Bluecoats Church of England School-London
General Certificate of Secondary Education 30 June 2003
7 GCSE’s at grades A-C including English (B) and Mathematics (B)

Career Summary

06 January 2014 to 30 June 2014
North West District Council, Maun Administration Authority
Project Officer-Poverty Eradication (Temporary)

 Implementing, monitoring and evaluating poverty eradication projects

 Assessment and training of beneficiaries for the poverty eradication program

 Report writing for council committees and other government departments/ministries

 Mobilizing communities through workshops and creating good working relationships with Village Development Committees, Chiefs, Councilors and Social Workers

 Procurement and supply of equipment for projects eg Bakery, Fashion Design, Hair Salon and Catering

10 October 2010 to 05 February 2013
Sense- National Deaf Bblind and Rubella Association, UK
Support Worker

 Providing general support that promotes independence and well being

 Assisting people with disabilities to access education, employment opportunities and services within the community

 Promoting equal opportunities for disabled people through advocacy and peer support

 Observing and keeping up to date records of clients’ medical, psycho-social and dietary needs

03 September 2012 to 20 January 2013
Devon County Council
Social Work Resource Assistant-Temporary

 Organising conferences for children under the care of the council so as to safeguard their rights and provide social safety nets

 Providing an effective administration service within the social services departments

 Preparing and distributing reports for social enquiry meetings

30 April 2012 to 23 July 2012
Devon County Council
Payroll Administrator-Temporary

 Quality controlling documents and processing timesheets for payment

 Supporting the Payroll & HR departments in achieving set business goals within the monthly deadlines. Software used includes Oracle Applications, HP TRIM and PRISM

 Actively promoting the council’s HR services in line with policy and targets

05 June 2010 to 17 September 2010
University of Birmingham
Project Coordinator (Marquee and Airport Collection)-Temporary

 Facilitating staff training and selecting team leaders

 Putting together e-newsletters and cascading this to prospective students worldwide

 Providing administrative support to the Director

 Organising logistics for international students’ collection such as catering requirements, accommodation, airport transfer and orientation

04 March 2008 to 03 September 2008
National Express Group
Customer Service Executive: Bus Division

 Investigating complaints and personal injury claims of transport customers

 Communicating final written responses to customer’s complaints

 Liaising with other departments to ensure an effective public relations by preventing escalation of complaints

05 February 2007 to 06 February 2008
National Express Group PLC
Customer Service Advisor: Coach Division

 Maximizing sales opportunities through the selling of coach tickets, travel insurance, airport transfer, hotel and luggage services/products

 Providing excellent customer service that exceeds customer expectations and promotes new business

 Making reservations, processing credit and debit card payments

Achievement: Received the Role Model Award for Excellent Customer Service and Perfect Work Attendance

15 February 2005 to 10 May 2006
University of Botswana, Health and Wellness Centre
Health Promotion Assistant (Peer Educator)

 Providing peer support in matters of social, economic and HIV/AIDS issues

 Organising weekly health talks for the university community

 Distributing health promotion material within the university campus

 Facilitating talks with schools and the local community on social and health matters

03 August 2002 to 30 June 2003
McDonald’s Restaurant, London
Crew Member

 Providing excellent customer service and ensuring that restaurants standards are maintained

 Maximizing sales through the provision of information that promotes new products and services such as McDonald’s birthday parties

VOLUNTARY WORK EXPERIENCE

May 2004 to May 2004
Ministry of Health
Voluntary Project inoculating children in Orapa -Kick Polio Out of Africa Campaign