I am writing to express my interest in potential 1st or 2nd line support roles within your IT engineering/helpdesk team.
Education and Qualifications
Diploma: Computer System Technician (2000)
Diploma: Computer Science Associate (1998)
IT TECHNICAL SUPPORT ENGINEER (2009-Present)
Emirates Business Machines, Abu Dhabi
-Consistently meeting SLA targets as an IBM business partner working onsite for the IBM Lenovo Service Center in Abu Dhabi
-Working at second and third level on the installation, upgrade, migration, troubleshooting and repair of software, hardware and networks
-Assisting customers both remotely and face to face, taking time to understand requirements and to build rapport with each one
IT TECHNICAL SUPPORT ENGINEER (ENTERPRISE SOLUTIONS) (2008-2009)
Jumbo Electronics Company LLC, Dubai, UAE
-Key member of the IT Helpdesk Service Team, supporting staff and students at HCT College in Al-Ain Campus and Zayed University in Abu Dhabi Campus
-Successfully resolving a wide range of complex software, hardware and server issues through first and second line support
COMPUTER TECHNICIAN (2001-2007)
Smartbrands Computer Centre, Philippines
-Providing deskside support on workstation hardware and software, as well as delivering network installations, troubleshooting and repairs
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