Highly experienced IT professional, with courteous and friendly approach towards supporting businesses and users. 5 years University Degree in Systems & Computer Engineering, with a major in Telecommunications and Information Systems and minors in Electronics, Automation and Software Development.
Over a decade professional IT experience in 3 countries, as IT Infrastructure Engineer, Support and Systems Engineer, in companies in the utilities, retail and managed IT Services areas.
Highly experienced Infrastructure Engineer with solid knowhow in Networking, Servers, Support, with a strong focus on detail and problem solving. Strong Network and Client Support skills with extensive troubleshooting experience.
Flexible and adaptable
Used to multicultural working environments
Resourceful and committed
General IT Procurement
Telecom and Networking
Infrastructure planning, deployment & support
Fibre Optics (>300 miles)
L2/L3 Switching (Enterasys)
Windows Server 2000-2008R2
OCS / Lync 2010
Kerio VoIP Server
Google Apps admin
DNS, DHCP, KMS, PKI, WSUS
SCCM, SCVMM / Hyper-V
802.1x, IAS, TMG
Mobile APN, VPN IPSec, VLAN
Security, Cisco Router/PIX/ASA
MS Endpoint Protection
iSCSI, NAS, SAN
Mac / iphone / iPad admin
Certification & Memberships
Microsoft Certified Professional (073-680 – Windows 7, configuring)
MCSA in training
Cisco CCNA in training
Enterasys Networking and Routing training
Systems & Computer Engineering, Degree (5 years)
Network Support Engineer
Hanergy, IT Department (www.hanergy.co.uk), United Kingdom – Solar Manufacturer
Since January 2015
Network Development & Support
IT Asset Management
IT Service Desk for the whole company spanning 3 Service Offices, 36 Stores across the UK, Switzerland and the Netherlands
Radisson Blu – Edwardian Group London (Housekeeping Department) www.radissonblu-edwardian.com, United Kingdom
September 2014 – January 2015
Hotel Key Roles/Achievements:
Public Areas cleaning
Occasional Room Attendant
Energy Management Technical Officer & Telecom Analyst
Águas do Algarve, S.A. (Infrastructure Department) www.aguasdoalgarve.pt, Portugal
September 2012 – June 2014
Water and wastewater treatment. The main aim of Águas do Algarve, is to guarantee the supply of water in both quantity and quality for human consumption and treatment of urban wastewater, in accordance with the highest environmental standards, to the Algarve Municipalities.
Optical Fibre Lease management
Manage the 5M€/yr Energy budget
Energy Efficiency improvement
Management of renewable energy electricity production plants (photovoltaic, biogas), circa 600kW
2 x 422kW Photovoltaic Project Development
ISO 50.001 planning
Carbon Footprint assessment and reporting
IT Infrastructure Engineer
Águas do Algarve, S.A. (200+ users), Information Technology Systems Office www.aguasdoalgarve.pt, Portugal
January 2005 – August 2012
Water and waste water treatment Utilities Company.
Designed, procured, implemented, managed and supported the Metro Area Network over Copper, Optical Fibre, LASER, Microwave and WiFi
Designed, implemented and supported the Switching/Routing Network infrastructure comprising
Involved in the design, implementation, management and support of every Microsoft Service, comprising Active Directory, Exchange, Lync, Hyper-V, SCCM, Endpoint Protection, TMG, and several others.
Designed and deployed the Security infrastructure using Cisco technology like the Pix 515 and the VPN Concentrator.
HelpDesk – Gave support to over 200+ computer users in desktop related issues as well as HP and Xerox printing, WiFi connectivity, VIP mobiles/smartphones, audio/video equipment in conference rooms.
Contributed to lowering incident response time by 10%.
IT Infrastructure Eng. Internship
Águas do Algarve, S.A., Information Technology Systems Office ,www.aguasdoalgarve.pt, Portugal
October 2002 – June 2003
Water and wastewater treatment Utilities Company
Designed the 1st own Network Links between company sites using Fibre Optics over 50miles
IT Infrastructure Eng. Internship
Portugal Telecom Inovação Brasil,http://www.ptinovacao.pt/en/, São Paulo SP, Brazil
October 2003 – June 2004
PT Inovação is a technological R&D company that focuses on the development of innovative products and services for the telecommunications and information technology markets. Key Achievements:
IT/Networking consultant and support
Paquete Restaurant, Faro (beach), Portugal
June 1997 – September 1997
Surfing – Surf has taught me to be humble and patient. Surfing has shown me all about perseverance, to endure rough moments and to seize the good ones, appreciating all that life provides.
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