CV, Senior IT, Telecoms Support Manager Looking Globally

Available

Serial No: 23120

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Skills keywords: ITIL, leadership, management, service delivery, service support

Short Bio:

My current objective is to secure a professional IT management career position in a fast-paced and innovative technical environment where I can utilize the full range of my managerial and technical skills to contribute to the continued success of a multinational company.

Current location:  Algiers, Algeria - View on map

Nationality: Algerian

Preferred Sector of Employment:  IT and Technology, Oil, Gas and Energy, media and design

Spoken languages: Arabic, english, french

Location I am interested in working: Anywhere

Profile

• With 16+ years of experience in the IT & Telecoms field including a decade experience in management roles at one of the largest wet/dry gas projects in Algeria, Joint-Ventures with British Petroleum, Sonatrach and Statoil (In-Salah Gas & In-Amenas Projects).

• High-level leadership skills as IT Team Manager for the Joint-Venture, with full responsibility for the performance and activities of a Service Desk and 2nd/3rd line support teams overseeing Desktop, Applications & Backoffice support along with third party support providers on complex service contracts.

• Processes-focused in managing the IT operations and services in accordance to ITIL best practices.

• Information Technology professional with special interests in Telecommunication systems and Network infrastructure technologies.

• Skilled in evaluating current and future technologies with ability to successfully interpret business needs.

• Demonstrated talent for providing strong leadership, team building and mentoring.

• Strong interpersonal and organisational skills.

• Proven analytical and problem resolution skills (Detail Oriented).

• Very Good Communication Skills in English (Native French & Arabic speaker).

• Ability to co-ordinate and support IT projects till implementation and operational handover.

• Monitoring & Appraisal of staff against agreed Performance Contract.

• Ability to quickly learn new skills, technologies and applications.

My current objective is to secure a professional IT management career position in a fast-paced and innovative technical environment where I can utilise the full range of my managerial and technical skills to contribute to the continued success of a multinational company.

Education/Qualifications/Training

• IT Engineer (Bac + 5 years) – 1991/1996
Setif University, Algeria.

• Common core technology – 1987/1991
Constantine University, Algeria.

• Baccalaureate degree in IT – 1984/1987
Constantine High School, Algeria.

PROFESSIONAL TRAINING

• Contracts Management. Learning Tree International Paris 2012.

• Project Building and Estimating. Learning Tree International London. 2011.

• Project Management: Skills for Success. Learning Tree International Paris. 2010.

• Conduct an Interview. Cesi Algiers. 2010.

• Managing Performance. Learning Tree International London. 2009.

• iTil Practitioner. Learning Tree International Paris. 2008.

• Leadership. Cesi Algiers. 2008.

• iTil Foundation. Learning Tree International. London 2007.

• Leadership Skills. Learning Tree International London. 2006.

• Management Skills. Learning Tree International London. 2005.

• Microsoft Windows 2000. Logitel Algiers. 2004.

• BCRAN (Building Cisco Remote Access Networks) WebCom Algiers 2003.

• ICND (Interconnecting Cisco Network Devices) WebCom Algiers 2002.

CERTIFICATIONS

• iTil Practitioner Examination (SDIPM). Learning Tree International. London 2008.

• iTil Foundation Examination. Learning Tree International. London 2007.

TECHNICAL SKILLS

• Operating Systems: All Windows versions.

• Mail Clients: IBM Lotus Notes, Microsoft Outlook.

• Microsoft Applications & Services: SharePoint, Office 2003 and above, Visio, Project, SMS 2003, Active Directory.

• Ticketing systems: BMC Service Desk Express, LBE Web Helpdesk.

• System monitoring and Cloud computing: Applications Manager & OPManager. Citrix.

• Business Applications: IBM Maximo, Synergi, PTS/POB, WASP, RSA SecurID.

• Programming Languages: Pascal, Delphi, Ingres, SQL, Crystal Reports, Business Objects.

Career Summary

IT SERVICE SUPPORT MANAGER
2007 TO PRESENT

Joint-Venture British Petroleum-Sonatrach-Statoil.

Hassi Messaoud. Algeria.

• Managing a team Size of 28 IT engineers (Algerians & Expats) overseeing IT support for 2000+ end users for maintaining and troubleshooting Business Applications, Backoffice infrastructure and areas of Desktop Support at In-Salah gas & In-Amenas projects.

• Managing standard OPEX and CAPEX expenditures.

• Financial authorities: 500,000.00 USD (Purchase Requests / Invoices Approval).

• Contract Account Manager (CAM) for all Licenses / Services contracts related to IT Department.

• Management of remote IT engineers (In-Amenas, In-Salah, Hassi Moumen, Manilla, Sharjah, London).

• Planning and implementing the Disaster Recovery plans and define the roles and responsibilities related to DR testing.

• Ensuring that service delivery takes place based on the Service level agreements.

• Ensuring Prompt communication to users in case of any major planned/unplanned interruption of IT & Telecoms services.

• Monitoring of project requirements, work statements, budgets, schedules and risk management plans.

• Conducted Interview sessions, Developed Personal Development Plans. , and Implemented staff training plans.

• Effective interaction with Operations, Supply Chain, Finance, Drilling & Sub-Surface …

• Acted as liaison between Service Support Department and several third party vendors and partners.

• Provided technical support and problem resolution strategies for customers

• Implemented new techniques and process improvements that increase productivity and lower costs.

• Presentation of technical plans and progress reports to senior executives.

• Purchasing and inventory of IT equipment and collaborating with multiple vendors.

• Software inventory management and licenses true-up process.

• Process Improvement, Policy Development and Target Achievement.

IT & TELECOMS D3 SITE MANAGER
2005 TO 2007

Joint-Venture British Petroleum-Sonatrach-Statoil.

Krechba, In-Salah. Algeria.

• Supervised an eight person team of engineers overseeing IT and Telecoms technical support for 800+ end users in a 4+ geographical sites supporting daily field operations.

• Supervisory responsibilities included initiating and implementing solutions to successfully improve company efficiency and customer satisfaction through daily review of SLA reports and effective team performance.

• Maximized employee productivity and performance to achieve corporate goals and objectives in compliance with company HSE policies.

• Conducted daily staff meetings to review and discuss Service Desk reports and resolution methods to provide on time resolution.

IT DESKTOP SUPPORT ENGINEER –
2004 TO 2005

Joint-Venture British Petroleum-Sonatrach.

Hassi Messaoud & Krechba. Algeria.

• Managed user accounts in Active Directory.

• Maintenance of PCs, laptops, and Printers.

• Supported and maintained backups.

• Customer facing role by providing 1st and 2nd line support to Telecoms & Applications systems.

• Maintenance of Audio & Video Conferencing equipment.

• Maintenance of Entertainment equipment.

• Perform PABX admin tasks (setup automatic call distribution groups, class of service…etc)

• Follow ITC operational processes: Change, problem, incident and asset management.

• Own, analyse and rectify identified problems in a professional and timely manner. Escalating and working closely with other support personnel when rectifying complex problems.

• Provide inputs and support to project related work.

• Assist in developing risk assessments.

IT & TELECOMS ENGINEER
1999 TO 2004

Sonelgaz. Constantine. Algeria.

• Network Administration (Windows NT4, 2000 Server).

• Programming (CA-OpenRoad, CA-OpenIngres, Crystal Reports).

• SCADA Project (automation of low/medium voltage networks).

• Lotus Notes/Domino Administration.