CV, Senior IT Support Lead Looking Worldwide

Available

Serial No: 42766

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Skills keywords: application support, c/c++, html, Java, multithreading, oracle pl/sql, oracle sql, production support, UNIX, web services

Short Bio:

Work experience in Wholesale & Transactions Banking and good functional knowledge in cash/trade products. Have wide knowledge in payment flow via 3rd party and also have in-depth knowledge
of reporting flow.
Successful in building relations with the clients/ end users, resolving the critical problem areas and delivering on customer commitments.
Rich experience in project management

Current location:  Tamil Nadu, India - View on map

Nationality: India

Preferred Sector of Employment:  IT and Technology, Banking Insurance and Financial Services

Spoken languages: english, Tamil

Location I am interested in working: Anywhere

Profile

 Working experience in Wholesale & Transactions Banking and good functional knowledge in Cash/Trade products and have wide knowledge in Payment flow via 3rd party and also have in-depth knowledge of Reporting flow.

 Successful in building relations with the clients/ end users resolving the critical problem areas and delivering on customer commitments.

 Got Appreciation from Customer’s by providing the commitment towards the various day to day issues.

 Rich experience in project management, entailing planning, scheduling, project progress monitoring and delivery as per quality and time.

 Deftness in understanding business process, study and analyze workflow to design solutions (To-Be, Why-why Analysis and Freezing);

 Demonstrated excellence in integration with other modules, integration & user acceptance testing & extending post go-live support, including training support to end-users.

 A focused leader with expert analytical, relationship management & coordination skills.

Core Competencies

Technical

Programming Languages

 C & C++ programming

 Pro* C

 Core Java

Solution Environment

 IBM AIX

 Linux Red Hat

 IBM Shareplex

 IBM MQ

 Oracle 11g  HTML,XML

 JavaScript

 Unix / Shell Scripting  Oracle SQL

 PL/SQL

Concepts

 Web Services

 OOPS concepts

 Multithreading

 ITIL process

Relationship Management

 Client-Server Architecture

 Web Server, App Server & Database Server

 Procedure/functions & triggers  SDLC

 Software Engineering Concepts

 Web Technologies

HTTP/TCP

 Meeting deadlines and SLA without compromising quality norms and adhering to requirements.

 Understanding & coordinating with end users’/ client’s needs / enhancements, customization, provide solutions in adherence to delivery schedules.

 Achieving customer satisfaction by ensuring service quality norms and thereby meeting customer expectations.

Qualifications

2011: Bachelor of Technology (Information Technology)with 76% from VLB Janakiammal College of Engineering and Technology, Anna University.

Professional Experience

Mar 2015 – Standard Chartered Scope International Pvt Ltd, Chennai as Senior Support Lead.

Oct 2014– Mar2015 with Cognizant Technology Solutions, Chennai as Programmer Analyst.

Nov 2011 – Oct 2014 with Tata Consultancy Services Ltd, Chennai as Systems Engineer.

Projects Handled

Info Manager Production Support Duration:
Mar 2015 –Till now

Customer name: Standard Chartered Bank

Employer: Standard Chartered Scope International Pvt Ltd.

Work Location: Chennai

Project Description: Info Manager is a reporting tool in which delivers reports to customers and also they can create their own reports/alerts on various Cash and trade products. Basically Info manager product comes under the Straight2Bank application. Straight2Bank is an award winning application of Standard Chartered Bank under Wholesale Banking.

Role : Senior Support Lead

Solution Environment: IBM AIX, Oracle 11g, IBM Shareplex , IBM MQ

Languages : Java, Unix, XML and SQL

Responsibilities:

• Handling various day to day production issues and client escalations.

• Supporting Clients from more than 54 countries.

• Driving long running calls for Root Cause Analysis, walkthrough with Dev team and other escalations.

• Handling High, medium and low severity incidents in production.

• Analyzing code and escalate the issue to Dev team when a bug encounters and follow up with them to fix the issue in production environment.

• Supporting Dev and release team to deploy the code in production environment.

• Coordinating with Change Management/Dev/Implementation Teams during Outage/Change

• Raising Bugs using JIIRA and following up with Dev Team to fix the Bug in production.

• Verification of change post implementation of code.

• Performing UVT during DR (Disaster Recovery) and verification of application post release to ensure a bug free release and zero impact to production

• Script writing to reduce manual task.

• Implementing automation like Email alerts.

• Creating Knowledge Transfer Documents and sharing with team members.

• Coordination with team members and interface teams during late night and weekends when need arises.

MGDS Application Support and Maintenance Duration:
Oct 2014 – Mar 2015

Customer name: Wal-Mart

Employer: Cognizant Technology Solutions

Work Location: Chennai

Project Description: MGDS is a warehouse management system.WMS is a key part of the supply chain and primarily aims to control the movement and storage of materials within a warehouse and process the associated transactions, including shipping, receiving, put-away and picking. The systems also direct and optimize stock put-away based on real-time information about the status of slot utilization and it serves as fulfilling store’s orders so that stores do not run out of any items.

Role : Application Support Engineer

Solution Environment: IBM Informix, Unix

Languages : 4GL, Sql

Responsibilities:

• Handling High severity incidents in production

• Coordinating with Change Management during Outage and Change.

• Raising Bugs using JIIRA and following up with Dev Team to fix the Bug in production.

• Driving long running Calls during production issues.

• Deployment of code in production environment and to ensure a bug free release and zero impact to production

• Script writing to reduce manual task.

• Finding and fixing the issues in quick manner.

DS Production Support Duration:
Feb 2012 –Oct 2014

Customer name: Standard Chartered Bank

Employer: TATA Consultancy Services Ltd.

Work Location: Chennai(Client location)

Project Description: Quantum Leap – Data Services is a project brought in to introduce a range of services to SCB’s corporate customer list. Services include Consolidating Cash reports , Trade reports , Custody services and reporting , Forex transactions and reports , Collection services and Payment services and reports

Role : Production support Engineer

Solution Environment: IBM AIX, Oracle 11g, TOAD

Languages : Pro* C, SQL

Responsibilities:

• Monitoring the Intraday/ Prior day feed arrivals and loading in to database which comes from back offices(Core banking team generates and send it to us)

• Monitors Application Services which runs on server.

• Rectifying specific error in the feed and manual loading.

• Handling High ,Medium and Low severity incidents in production

• Performing PSS testing in DR and PSS verification Post release to ensure a bug free release and zero impact to production

• Script writing to reduce manual task.

• Finding and fixing the issues in quick manner.