CV, Senior IT Support Engineer Seeking Work In UAE

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Serial No: 41468

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Skills keywords: it helpdesk support, it support, it support engineer, senior it support, windows os support

Short Bio:

A skilled IT support analyst having 7+ years of Experience in System Administration of architecting, installing and configuring computing systems. Experienced in providing client focused IT support and in successfully analyzing and resolving IT hardware and software problems in a timely and accurate fashion.
Now looking for a new ,challenging IT support analyst position, one which will make best use of my existing skills and experience and also further my personal and professional development

Current location:  Tamil Nadu, India - View on map

Nationality: INDIAN

Preferred Sector of Employment:  IT and Technology, education and training, Banking Insurance and Financial Services

Spoken languages: Arabic, english, Tamil

Location I am interested in working: Anywhere

Profile

A skilled IT support analyst having 7+ years of Experience in System Administration of architecting, installing and configuring computing systems. Experienced in providing client focused IT support and in successfully analyzing and resolving IT hardware and software problems in a timely and accurate fashion. Having the ability to maintain a high degree of customer service for all support queries and possessing strong analytical and documentation skills.

Now looking for a new and challenging IT support analyst position, one which will make best use of my existing skills and experience and also further my personal and professional development.

Key Skills:

System administration

Desktop Support

Diagnosing hardware & software faults

Windows Active Directory L1 and L2 Support

Hardware Exposure

New Installations and support

End user support

System Backup

Maintenance

Problem Identification

Technical support and IT-Helpdesk.

Experience Summary:

1. Organization : Merrill Technology Services India P Ltd (Location: Chennai)

Duration : 21st June 2012 to 29th Dec 20105

Designation : Senior-IT Support Engineer

Team : IT Support

Team size : 10

2. Organization : Acropetal Technologies Ltd

Client Name : Cognizant Technology Solutions (Location: Chennai -MEPZ)

Duration : 16th March 2011 to 20th June 2012

Designation : IT-Helpdesk Engineer (Client Designation: FMS Engineer)

Team : NSS (Network and system services)

Team size : 40

3. Organization : Indian Institute of Technology (IIT Madras) (Location: Chennai)

Duration : 22nd August 2008 to 28th Feb 2011

Designation : Project Technician (System Administrator)

Team : DCF (Departmental Computer Facility)

Team size : 2

4. Organization : HCL Infosystems Ltd (Location: Pondicherry)

Duration : 07th May2007 to 06th May 2008

Designation : Apprentice Trainee

Educational Qualification

B. SC ( Information Technology)
Alagappa University
(2014-2015)

Diploma Engineering in E.C.E
A.V.C Polytechnic College
(2005-2007)

Technical Qualification

Certified in MCITP 2008 Server Administrator [Certification ID: 8808724]

Professional Summary

Merrill Technology Services India (P) Ltd
Senior IT Support Engineer

Providing L1& L2 support to the users by working with Axios Assist ticketing tool to handle the issues

Providing Remote support to the users for Troubleshooting &Diagnosis of Desktop, Laptop, application, networking and infrastructure issues

Installation and support of telecommunication equipment such as AVAYA IP phone/Polycom

Responsible for maintaining backups and for project work such as new builds

Working closely with software/Hardware suppliers to resolve operational issues

Responsible for supporting: Windows XP/Vista/Windows 7/Windows 8,Mac Operating system, Office 2007/2010//2013/O365, Windows Server, Active Directory management, Anti-Virus products, DNS/DHCP, Ethernet and wireless router

Monitoring the Memory /CPU/disk space alerts, Application/ Services failure & Server Issues of all the Physical / VM servers using SCOM monitoring tool and Creating / assigning tickets to corresponding team to work on the alerts

User account & Security/Distribution group management in Active directory

Host records creation and Static IP reservations by using Inflobox appliance tool

Implementing wallpaper and USB block group policy for India sites

Modifying / maintaining the NTFS permissions in DFS and creating share folders

Managing Print Servers and providing the permissions to user according business needs

Creation and management of Virtual Machines, Clone and Templates

Deploying the virtual servers by using VM Templates

Installing, upgrading and maintaining of server hardware components as per project requirement

Responsible for preparing the daily issues handled / escalated in the form of Daily reports

Ensuring that the tickets raised per shift are closed within SLA and escalated as per the escalation Matrix

Acropetal Technologies Ltd
(FMS Engineer)

Client Name: Cognizant Technology solutions

Client Designation: NSS Engineer

Taking care of GSD (Global service desk) by using Remedy tool and troubleshooting the issues faced by associates in different locations of Cognizant across Chennai site.

All kinds of technical assistance to the users over phone/mail also handling escalation mails, customer queries/ requests.

Providing L1 support for Telepresence on Polycom and Tandberg equipment’s for video Conferencing over phone

Providing Level 1 Network support like VLAN change and static IP assigning.

Providing End user support to internal users (within India) for all kind of business applications

Managing around 16500 Dell Desktops, HP printers, Canon scanners, and 500 Dell laptops and maintaining their asset inventory.

Configuring and troubleshooting of mail client software’s like Lotus Notes, MS-Outlook for the users.

Taken care of Resource Allocation Management Systems (RAMS) where software’s are allocated and released according to the license availability.

Installations / troubleshooting of various software’s like Oracle, Microsoft products, Sun and IBM Lotus notes etc

Software deployment to all the desktops and Laptops through the SCCM console based on the requests.

Installing and troubleshooting of SCCM Client software to make sure all the client systems are communicated with SCCM server

Installation and troubleshooting of McAfee antivirus to make sure all the client systems are updated with Latest virus definition update.

As been a lead for Windows 7 migration project and migrated around 1500 desktops from windows XP/VISTA to windows 7

IIT Madras

System Administrator (Project Technician)

Providing support to Civil Engineering Department Students , staffs and Computer facility lab

Creating and managing user accounts for students and staffs

Managing file servers and creating disk quota for each students to keep their project related data’s

Network Printer management

Responsible for maintaining and monitoring the internal department systems

Installation of OS, Anti-virus and applications

Coordinating with vendors for Hardware related issues

Hardware and software installation and troubleshooting

Performing system builds , Installation of laptop / desktop, repairing, replacing the systems and performing scheduled data backups as necessary

Asset management

HCL Infosystems Ltd
Apprentice Trainee

Active Team member in Quality Assurance -Customer satisfaction Cell Team

Desktops, Laptops Assembling and Quality Testing

Ensuring that the Production systems are in good condition and running all kind of tests such as thermal test ,memory diagnostics test,HDD test,CPU test, Graphics card test and submitting the report to head for analysis

Undergone through the training of 5S, ESD and Material Handling

Field Return Materials Handling, Failure Analysis , stock reversal & Inventory control

Installation of windows operating systems