I am someone who wishes to achieve the best in whatever I do. I work very hard with enthusiasm in order to work to the fullest of my ability. I am an adaptable person who is a quick learner and regularly seek opportunities to develop myself and better my skills and attributes. I am very open and friendly person who is a good team player. I have got excellent organizational skills, good level of administration knowledge and great customer service skills.
I am someone who wishes to achieve the best in whatever I do. I work very hard with enthusiasm in order to work to the fullest of my ability. I am very committed and an adaptable person who is a quick learner. I love learning new things and regularly seek opportunities to develop myself and better my skills and attributes. I am very open and friendly person who is a good team player.
• Excellent organizational skills
• Brilliant multitasker
• I am bilingual, fluent in English and Bulgarian
• Good level of Administration knowledge
• Great customer service skills
Housekeeping And Cleaning
2013 – Present
This role has strengthened my organization skills and my ability to keep up to date with cleaning schedules. I have also gained knowledge of all security, fire and health regulations.
German hypermarket chain offering home improvement and do-it-yourself goods
Deputy Head Of Cash Zone Department
I used to supervise and organize working process to all cashiers and manage central information. This job role also required great customer service skills as I was regularly communicating with customers. I used to carry out the completion of the cash registers, processing the daily turnover and sending it to the bank and management department.
As an administrative assistant I processed all orders for the company and sent them to suppliers, processed article movement, future promotions and actions. I also gave approval for invoices. This role required good computer skills and knowledge of different software which I had to use.
Central Information Assistant
In this role I was mainly meeting and greeting customers and giving them information about the goods in the store. I also had to attend to telephone inquiries as well as direct inquiries. I had to answer phone calls from customers and give them required information related to their request. Occasionally there were complaints on purchased goods, which I had to solve. This required a lot of patience and I learnt how to deal with difficult customers.
A cashier is always required to have a positive mind set as customers directly interact with cashiers. This is what I had to do, greet customers in a good manner. My role included carrying out cash and card payments therefore, I know how to use a card machine. I also had to do the different banking reads and report the cash at the end of the shift. I also had to mark of goods and have worked on the shop floor.
Education & Training
Graduate Master Business Administration at the University of Ruse, Bulgaria in 2008-2011.
Professional Receptionist Training Course at Global Edulink, London in 2015.
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